Microsoft 365 Alert – Service Degradation – SharePoint Online – Some users with edit and full control permissions may be unable to access or share some folders in SharePoint Online – ONGOING

22/10/2025 09:42:00 AM

NHSmail Reference: INC46662551

Microsoft Reference: SP1177145

Issue Status: ONGOING

Issue Description: Users with edit and full control permissions may be unable to access or share some folders in SharePoint Online.

More info: Specifically, this issue impacts files and folders that were deleted and recently restored from the recycle bin. Impacted users attempting to access or share some folders experience failures in sharing and permission operations in SharePoint Online.

Site administrators will still have complete access to the content that’s been deleted and restored.

Current Update: 15/01/2025 08:48:00 AM – The validation of Microsoft’s automated repair process to identify and correct currently impacted folders, files, and list items is ongoing and will require a bit longer than previously expected to complete. They are progressing with their internal tests and expect that an updated timeline for impact remediation will be available by their next scheduled communication update.

Scope of impact: Some users with edit and full control permissions who are attempting to access or share some items in SharePoint Online that were deleted and recently restored from the recycle bin may be impacted. This information may be updated as their investigation continues.

Root cause: A recent deployment contains a code regression that introduced a compatibility issue between code that’s preventing items that have been deleted and recently restored from being accessible again.

Next update by: Wednesday, January 21, 2026, at 8:00 PM UTC