INC46736405 – Resource Mailbox MFA Prompts

Announcements Shagufta Naaz

28/01/2026 16:30 PM

NHSmail Reference: INC46736405

Issue Status: RESOLVED

Issue Description: Resource accounts are normally exempt from MFA on the NHS.net platform; however, some accounts are being prompted for MFA unexpectedly.

Current Update: 04/02/2026 12:00 PM – The MFA prompts affecting Teams Room resource accounts were not caused by a single configuration change, but by the interaction between cloud‑side group remediation and an on‑premises process that continued to re‑apply an MFA‑enforcing security group. Identifying this interaction was critical to understanding both the recurrence of the issue and why standard remediation steps did not initially provide a permanent resolution.

If you need to report any issues, please contact the NHS.net Connect Helpdesk 24/7 by calling 0333 200 1133 or emailing helpdesk@nhs.net.