Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users can’t install some apps with connected agents in Microsoft Teams – ONGOING

Announcements Arpan Das

12/12/2025 08:54:00 AM

NHSmail Reference: INC46704235

Microsoft Reference: TM1194505

Issue Status: ONGOING

Issue Description: Some users can’t install some apps with connected agents in Microsoft Teams

More info: The issue impacts users attempting to install Teams apps with agents bundled.

Current Update: 12/12/2025 08:56:00 AM – Microsoft have discovered that a recent change intended to better enforce app entitlements is causing the problem. They have rolled back this change to relieve user impact and are working to confirm impact remediation.

Scope of impact: Your organization is impacted by this event, and some users can’t install some apps with connected agents in Microsoft Teams.

Root cause: A recent change intended to better enforce app entitlements is causing the problem.

Next update by: Friday, December 12, 2025, at 11:00 PM UTC