Information – Egress/Knowbe4 Large File Transfer Service – Scheduled Maintenance

Announcements Sourav Nandi

5/12/2025 09:30:00 AM

Description: To ensure the Egress/Knowbe4 Large File Transfer service continue to function without issue, a database upgrade is required. This upgrade is planned to occur on Wednesday December 17,2025 between 19:00 to 20:00.

Expected Downtime: 15 minutes

How does this affect me?

During the database upgrade, users will be unable to authenticate via the Large File Transfer service. Users that have already authenticated to the Egress/Knowbe4 Large File Transfer Service prior to the upgrade, will be able to utilise the service as normal.

Mail flow will also be temporarily delayed. Any emails sent during the upgrade will be queued and will resume processing once the database upgrade has completed.

What action do I need to take?

No action is required ahead of this maintenance.

If you need to report any issues, please contact the NHS.net Connect Helpdesk 24/7 by calling 0333 200 1133 or emailing helpdesk@nhs.net.