Microsoft 365 Alert – Service Degradation – Microsoft OneDrive – Some users with edit and full control permissions may be unable to access or share some files in Microsoft OneDrive – ONGOING

22/10/2025 09:37:00 AM

NHSmail Reference: INC46662540

Microsoft Reference: OD1177143

Issue Status: ONGOING

Issue Description: Users with edit and full control permissions may be unable to access or share some files in OneDrive.

More info: Specifically, this issue impacts files, folders, and list items that were deleted and recently restored from the recycle bin. Impacted users attempting to access or share some folders experience failures in sharing and permission operations in OneDrive.

Additionally, processes that attempt to enumerate permissions on these items may see failures.

Site administrators will still have complete access to the content that’s been deleted and restored.

While Microsoft work to implement our fix to fully resolve the impact, your organization may raise a support case to have the fix manually run to repair affected items.

Current Update: 13/11/2025 09:40:00 AM – The removal of the errors isolated during Microsoft’s internal tests and validations requires additional time, and they’ll provide an updated timeline for their fix validations once it’s available.

Scope of impact: Some users with edit and full control permissions who are attempting to access or share some folders in OneDrive that were deleted and recently restored from the recycle bin may be impacted. This information may be updated as our investigation continues.

Root cause: A recent deployment contains a code regression that introduced a compatibility issue between code that’s preventing items that have been deleted and recently restored from being accessible again.

Next update by: Wednesday, November 19, 2025, at 8:00 PM UTC