Important Update: Known Issue with Android Devices

07/07/2025 08:43:00 AM

Dear Local Administrator,

 We are writing to inform you about a recently identified issue affecting Android devices.

 Deploying the Microsoft Intune or Microsoft Authenticator apps from the Managed Google Play Store to Fully Managed User Devices may result in errors during certificate deployment.

What does this mean?

We have identified that these applications, when deployed to Android fully managed user devices:

  • These two apps are deployed to the phone as part of the Intune enrolment and do not need to be sent to devices unless for troubleshooting reasons
  • If additionally deployed to devices it is possible either application will interfere with certificate deployment, causing unexpected errors on the profile deployments.

What do I need to do?

To prevent the issue, Microsoft recommends avoiding group assignments for these two applications on Android devices (if authenticator is required, users will be prompted to install it).

 Microsoft is currently working on a fix, which is expected to be released in the near future.

 Thank you for your attention to this matter. If you have any questions, or require any assistance please raise a ticket via the helpdesk.

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