Microsoft 365 Alert – Service Degradation – SharePoint Online – Users’ SharePoint Online search returns may not be prioritizing high-relevancy items in the results – RESOLVED

Announcements Arpan Das

18/03/2026 08:50:00 AM

NHSmail Reference: INC46775853

Microsoft Reference: SP1240084

Issue Status: RESOLVED

Issue Description: Some users’ SharePoint Online search returns may not be prioritizing high-relevancy items in the results

More info: Although search results provide all items to users, the results don’t appear to be utilizing relevancy tuning. Items that are highly relevant to the searches may not be provided as top results due to this.

Final Update: 31/03/2026 8:52:00 AM – Microsoft has received feedback from a subset of affected users that their code fix remediated the impact as expected.

Scope of impact: This incident impacts all users performing SharePoint Online searches, who may not see search returns prioritizing high-relevancy items in the results. This information may be updated as their investigation continues.

Next Steps: Microsoft are reviewing their service update testing and validation procedures to identify and prevent similar code issues that impact SharePoint Online searches in deployments moving forward.