Microsoft 365 Alert – Service Degradation – Power Platform – Users are unable to provide consent when opening an embedded service containing a model-driven app in Microsoft Teams – RESOLVED

Announcements Shagufta Naaz

20/05/2026 08:46:00 AM

NHSmail Reference: INC46831238

Microsoft Reference: PP1316255

Issue Status: RESOLVED

Issue Description: Users are unable to provide consent when opening an embedded service containing a model-driven app in Microsoft Teams.

More info: This issue potentially affects any of the following embedded services in Microsoft Teams:

Dynamics 365 Sales
Dynamics 365 Customer Insights – Journeys
Dynamics 365 Customer Insights – Data
Dynamics 365 Customer Service
Dynamics 365 Contact Center
Dynamics 365 Field Service
Microsoft Dataverse

Final Update: 21/05/2026 08:46:00 AM– The deployment has been completed. Following its completion, they confirmed via service diagnostic analysis and testing that the issue was resolved.

Scope of impact: Your organization is affected by this event, and some admins relying on Microsoft Defender for Identity V3 sensor data may be impacted. This information may be updated as their investigation continues.

Root cause: A misconfiguration contained within the underlying service infrastructure utilized for generating consent dialog resulted in impact.

Next steps : Microsoft are reviewing their infrastructure configuration procedures to find ways to prevent this problem from happening again