Microsoft 365 Alert – Service Degradation – Power BI –Some users in South UK using direct query may have experienced issues with reports loading in Power BI – RESOLVED

Announcements Arpan Das

22/07/2025 16:38:00 AM

NHSmail Reference: INC46635996

Microsoft Reference: PB1157391

Issue Status: RESOLVED

Issue Description: Users in South UK using direct query may have experienced issues with reports loading in Power BI.

More info: Users can refresh the page to bypass the loading screen.

Final Update: 22/07/2025 16:38:00 AM – Microsoft have confirmed that the recent service update inadvertently caused impact. They have reverted the offending update and confirmed through service telemetry, that impact is no longer occurring.

Scope of impact: Your organization was affected by this event, and some users attempting to use direct query may have experienced issues with reports loading in Power BI.

Root cause: A recent service update inadvertently caused impact.

Next steps: Microsoft are reviewing their update procedures to better identify similar issues during our development and testing cycles.