Microsoft 365 Alert – Service Degradation – Power BI – Free users without an active trial are unable to create subscriptions for paginated reports for apps in Power BI – RESOLVED

Announcements Sourav Nandi

01/01/2026 08:25:00 AM

NHSmail Reference: INC46714871

Microsoft Reference: PB1210127

Issue Status: RESOLVED

Issue Description: Free users without an active trial are unable to create subscriptions for paginated reports for apps in Power BI.

More info: Affected users can utilise one of the following workarounds to create subscriptions for paginated reports for apps in Power BI:

1. The free users must navigate directly to the Apps page in Power BI – https://app.powerbi.com/groups/me/apps?experience=power-bi – and then load the app. Users should then be able to create subscriptions for paginated reports.

2. Alternatively, the free users can navigate to the Apps page in Power BI (via the ‘Apps’ button on the left side bar), refresh the page, then navigate to the app where they want to create a subscription.

3. Sign-up for a free trial (if you don’t already have one).

Final Update: 21/01/2026 09:40:00 AM – The fix completely saturated the affected environment, and we’ve confirmed using our internal telemetry data that impact is remediated.

Scope of impact: Your organisation is affected by this event, and free users without an active trial are unable to create subscriptions for paginated reports for apps in Power BI.

Root cause: A code regression contained within a recent Power BI service update is resulting in impact.

Next steps: Microsoft are reviewing our code update validation procedure to identify methods of detecting and preventing similar code regressions that may occur in the future.