Microsoft 365 Alert – Service Degradation – Power Apps in Microsoft 365 – Some users may have been unable to open Microsoft Power Apps- RESOLVED

21/01/2026 09:23:00 AM

NHSmail Reference: INC46728683

Microsoft Reference: MM1219608

Issue Status: RESOLVED

Issue Description: Users may have been unable to open Microsoft Power Apps.

More info: Users may have been unable to open Power Apps, load data from SharePoint-backed applications, or use connectors that rely on Power Apps services.

Final status: 21/01/2026 09:23:00 AM – Microsoft have determined that an update to the Power Platform service didn’t run as expected, resulting in slow performance, connection failures, and request failures across dependent services. They have confirmed that the service recovered after the aforementioned update completed as expected.

Scope of impact: Impact was specific to some users who were served through the affected infrastructure attempting to open Power App.

Root cause: An update to the Power Platform service didn’t run as expected, resulting in slow performance, connection failures, and request failures across dependent services.

Next steps: Microsoft are continue to closely monitor the affected environment to ensure the service remains healthy.