Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users may have been unable to start recordings and transcriptions in Microsoft Teams town hall events – RESOLVED

18/03/2026 08:32:00 AM

NHSmail Reference: INC46775763

Microsoft Reference: TM1254117

Issue Status: RESOLVED

Issue Description: Some users may have been unable to start recordings and transcriptions in Microsoft Teams town hall events

More info: The recording option was disabled and marked as unavailable, even when the event policy was enabled for town hall.

Final Update: 18/03/2026 09:04:00 AM –Microsoft has identified a recent configuration change was incorrectly misinterpreting recording eligibility, causing permissions to be treated as unavailable even when recording policies were enabled. They have reverted the configuration update to restore expected recording functionality for affected environments, and can confirm that the issue is resolved after a period of monitoring service health.

Scope of impact: Some users attempting to record meetings and transcriptions in town hall events within Microsoft Teams may have been impacted.

Root cause: A recent configuration change caused the service to misinterpret recording eligibility, resulting in recording permissions to be treated as unavailable even when recording policies were enabled.

Next Steps: Microsoft are reviewing their deployment and change validation procedures to help prevent similar configuration issues in the future.