Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users may be unable to copy and paste Microsoft Teams Shifts between users without returning incorrect user IDs – RESOLVED

Announcements Shagufta Naaz

06/05/2026 08:42:00 AM

NHSmail Reference: INC46818057

Microsoft Reference: TM1302131

Issue Status: RESOLVED

Issue Description: Users may be unable to copy and paste Microsoft Teams Shifts between users without returning incorrect user IDs.

Final Update: 07/05/2026 08:59:00 AM– Microsoft has deployed the fix to all affected environments and confirmed through monitoring service health telemetry that the impact has been remediated.

Scope of impact: Any user may be impacted by this event, and may be unable to copy and paste Microsoft Teams Shifts between users without returning incorrect user IDs. This section may be updated as our investigation continues.

Root cause: A recent update to the Microsoft Teams Shift service contained a code issue, leading to impact.

Next Steps: Microsoft are reviewing their update procedures to understand why impact to copy and paste functionality wasn’t caught during the testing phase. This will allow us to drive service improvements by proactively identifying similar issues in the future and improve their update testing processes.