Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users can’t access embedded services in Microsoft Teams – RESOLVED

Announcements Shagufta Naaz

20/05/2026 08:39:00 AM

NHSmail Reference: INC46831258

Microsoft Reference: TM1316321

Issue Status: RESOLVED

Issue Description: Users can’t access embedded services in Microsoft Teams.

More info: Specifically, the button to give consent is greyed out and unable to be clicked within the consent dialogue popup. This issue only impacts embedded services which contain model-driven apps.

This issue may potentially affect the following embedded services in Microsoft Teams:
– Dynamics 365 Sales
– Dynamics 365 Customer Insights – Journeys
– Dynamics 365 Customer Insights – Data
– Dynamics 365 Customer Service
– Dynamics 365 Contact Center
– Dynamics 365 Field Service
– Microsoft Dataverse

Final Update: 21/05/2026 08:40:00 AM– Deployment to address the misconfiguration in Microsoft’s service infrastructure is progressing slower than initially anticipated, and they are determining what actions they can take to expedite the deployment to affected users.

Scope of impact: Your organization is affected by this event, and all users who attempt to access an embedded service with a model-driven application are impacted. This section may be updated as our investigation continues.

Root cause: A misconfiguration in service infrastructure impacted consent dialogue generation, resulting in impact.