Microsoft 365 Alert – Service Degradation – Microsoft Purview – Admins may be unable to see the list of policies they have created in the Communication Compliance portal – RESOLVED

06/05/2025 09:15:00 AM

NHSmail Reference: INC46521565

Microsoft Reference: MP1068460

Issue Status: RESOLVED

Issue Description: Admins may be unable to see the list of policies they have created in the Communication Compliance portal.

More info: Additionally, admins may be unable to access or create policies within the Communication Compliance portal.

Final Update: 12/05/2025 07:40:00 AM Microsoft have successfully reverted to a previous build and confirmed after an extended period of monitoring that impact has been remediated.

Scope of impact: Impact is specific to some admins who are served through the affected infrastructure.

Root cause: A recent update to improve the Communication Compliance portal functionality has caused impact.

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