Microsoft 365 Alert – Service Degradation – Microsoft Intune – Users intermittently may be unable to complete Mobile Application Management (MAM) enrollment and access MAM enabled apps – RESOLVED

Announcements Sourav Nandi

24/11/2025 08:10:00 AM

NHSmail Reference: INC46688742

Microsoft Reference: IT1189146

Issue Status: RESOLVED

Issue Description: Users intermittently may be unable to complete Mobile Application Management (MAM) enrollment and access MAM enabled app.

More info: Affected users may experience delays receiving app protection policies and may be unable to access MAM enabled apps.

Final Update: 24/11/2025 08:10:00 AM – The change to disable the impacting process has fully saturated across the affected portion of service infrastructure and Microsoft have monitored their service telemetry to validate that the remaining errors have been resolved, confirming that the issue is fully remediated.

Scope of impact: Impact may occur for any user attempting to complete MAM enrollment or access MAM enabled apps.

Root cause: A resource contention and load balance issue within a portion of the Mobile Application Management workflow infrastructure in Microsoft Intune had resulted in intermittent failures for MAM enrollment and check in workflows.