Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Power Platform) – Users experience failures when interacting with agents across multiple scenarios – RESOLVED

Announcements Arpan Das

19/03/2026 09:03:00 AM

NHSmail Reference: INC46777241

Microsoft Reference: PC1255374

Issue Status: RESOLVED

Issue Description: Users experience failures when interacting with agents across multiple scenarios.

Current Update: 19/03/2026 09:07:00 AM –Microsoft have completed their development of the fix and deployed it to the impacted portion of infrastructure. Following a period of monitoring, we confirmed that agent functionality was restored.

A Post Incident Report will be published within five days.

Next Steps: Microsoft are reviewing their configuration procedures to find ways to prevent this problem from happening again.