Microsoft 365 Alert – Service Degradation – Microsoft Viva – Users may have been unable to load the Data Quality page in Microsoft Viva Insights and received an error – RESOLVED

Announcements Arpan Das

17/03/2026 08:47:00 AM

NHSmail Reference: INC46790631

Microsoft Reference: MV1269743

Issue Status: RESOLVED

Issue Description: Users may have been unable to load the Data Quality page in Microsoft Viva Insights and received an error.

More info: Users received an error stating “Something went wrong” when attempting to load the Data Quality page.

Final Update: 06/04/2026 09:26:00 AM– The deployment of the code fix completed, and after a period of monitoring, Microsoft have confirmed impact is remediated.

Scope of impact: Any user attempting to load the Data Quality page may have been impacted.

Root cause: A recent code change switched the underlying data source for the Data Quality page in Microsoft Viva Insights, introducing a temporary service API issue that resulted in impact.

Next steps: Microsoft help prevent similar impact in the future, they are further reviewing their code change release procedures to identify issues before being deployed.