Microsoft 365 Alert – Service Degradation – Exchange Online – Users’ text may turn blank when translated from the reading pane in Outlook desktop and Outlook on the web – RESOLVED

Announcements Shagufta Naaz

12/05/2026 09:07:00 AM

NHSmail Reference: INC46823374

Microsoft Reference: EX1307899

Issue Status: RESOLVED

Issue Description: Users’ text may turn blank when translated from the reading pane in Outlook desktop and Outlook on the web.

Final Update: 13/05/2026 08:48:00 AM– The fix has completed deployment, and Microsoft has validated this has remediated impact with affected users and service telemetry.

Scope of impact: Any users’ text may turn blank when translated from the reading pane in Outlook desktop and Outlook on the web. This information may be updated as our investigation continues.

Root cause: A configuration issue deployed with Microsoft Outlook build 20260501 is leading to the impact.

Next Steps: Microsoft are continuing the analysis of the impacting configuration change to better identify and prevent similar impact in the future.