Microsoft 365 Alert – Service Degradation – Exchange Online – Users may experience video quality issues in Microsoft Teams Rooms on Windows and Android devices – RESOLVED

Announcements Arpan Das

19/03/2026 09:25:00 AM

NHSmail Reference: INC46777476

Microsoft Reference: TM1255789

Issue Status: RESOLVED

Issue Description: Some users may experience video quality issues in Microsoft Teams Rooms on Windows and Android devices

More info: Users may be able to circumvent this issue by disabling Cloud IntelliFrame within the device settings.

Final Update: 25/03/2026 08:54:00 AM –Microsoft’s applied a fix to affected infrastructure to reduce the traffic load and have confirmed through telemetry that the impact was remediated.

Scope of impact: Any users that are trying to select a meeting room when scheduling meetings outside the room’s working hours in Exchange Online may be impacted. This information may be updated as their investigation continues.

Next Steps: Microsoft are reviewing their feature update deployment procedures to develop improved methods of preventing similar impact during future deployments.