Microsoft 365 Alert – Service Degradation – SharePoint Online – Some users with edit and full control permissions may be unable to access or share some folders in SharePoint Online – RESOLVED

22/10/2025 09:42:00 AM

NHSmail Reference: INC46662551

Microsoft Reference: SP1177145

Issue Status: RESOLVED

Issue Description: Users with edit and full control permissions may be unable to access or share some folders in SharePoint Online.

More info: Specifically, this issue impacts files and folders that were deleted and recently restored from the recycle bin. Impacted users attempting to access or share some folders experience failures in sharing and permission operations in SharePoint Online.

Site administrators will still have complete access to the content that’s been deleted and restored.

Final Update: 23/02/2025 08:39:00 AM – Microsoft has monitored service health telemetry to confirm that their fix has remediated the impact.

Scope of impact: Some users with edit and full control permissions who are attempting to access or share some items in SharePoint Online that were deleted and recently restored from the recycle bin may be impacted. This information may be updated as their investigation continues.

Root cause: A recent deployment contains a code regression that introduced a compatibility issue between code that’s preventing items that have been deleted and recently restored from being accessible again.

Next Steps: Microsoft are reviewing their update procedures to understand why impact to file access wasn’t caught during the testing phase. This will allow us to drive service improvements by proactively identifying similar issues in the future and improve their update testing processes.