Microsoft 365 Alert – Service Degradation – Microsoft OneDrive – Some users with edit and full control permissions may be unable to access or share some files in Microsoft OneDrive – RESOLVED

22/10/2025 09:37:00 AM

NHSmail Reference: INC46662540

Microsoft Reference: OD1177143

Issue Status: RESOLVED

Issue Description: Users with edit and full control permissions may be unable to access or share some files in OneDrive.

More info: Specifically, this issue impacts files, folders, and list items that were deleted and recently restored from the recycle bin. Impacted users attempting to access or share some folders experience failures in sharing and permission operations in OneDrive.

Additionally, processes that attempt to enumerate permissions on these items may see failures.

Site administrators will still have complete access to the content that’s been deleted and restored.

While Microsoft work to implement our fix to fully resolve the impact, your organization may raise a support case to have the fix manually run to repair affected items.

Final Update: 23/02/2025 08:42:00 AM – Microsoft has monitored service health telemetry to confirm that our fix has remediated the impact.

Scope of impact: Some users with edit and full control permissions who are attempting to access or share some folders in OneDrive that were deleted and recently restored from the recycle bin may be impacted. This information may be updated as our investigation continues.

Root cause: A recent deployment contains a code regression that introduced a compatibility issue between code that’s preventing items that have been deleted and recently restored from being accessible again.

Next steps: Microsoft are reviewing our update procedures to understand why impact to file access wasn’t caught during the testing phase. This will allow us to drive service improvements by proactively identifying similar issues in the future and improve our update testing processes