Microsoft 365 Alert – Service Degradation – Exchange Online – Some users may be unable to access the My Templates add-in in Exchange Online- RESOLVED

Announcements Shagufta Naaz

11/03/2026 08:41:00 AM

NHSmail Reference: INC46770251

Microsoft Reference: EX1238375

Issue Status: RESOLVED

Issue Description: Some users may be unable to access the My Templates add-in in Exchange Online.

More info: Users may be unable to access the My Templates and Viva Insights add-ins as they’re missing from the Outlook desktop client, Outlook mobile, and Outlook on the web.

Final Update: 18/03/2026 09:27:00 AM –Microsoft has determined that this issue is a duplicate of another event. Please look for further updates in MO1243496. This communication will expire in 72 hours.