INC46472297 – MFA Re-enrollment loop – ONGOING

Announcements Arpan Das

12/03/2025 10:37:00 AM

Issue Status: ONGOING

NHSmail Reference: INC46472297

Microsoft Reference: #‎2503120050001607

Issue Description: We aware of an intermittent issue where some user may be getting stuck in a MFA loop when re-enrolling.

Current Update: 26/03/2025 11:45:00 AM – Investigations continue with Microsoft. Microsoft and Accenture are continuing to work collaboratively regarding the issue and are reviewing all options regarding methods to identify the root cause.

We apologise for any inconvenience caused.

If you require additional help and support, the NHS.net Connect helpdesk is available 24 hours-a-day, 7 days-a-week on 0333 200 1133 or by emailing helpdesk@nhs.net.