INC46476261 – NHS.net Connect Portal – Unable to create new accounts or update policies – RESOLVED

Announcements Habiba Tabasum

14/03/2025 10:10:00 AM

Issue Status: RESOLVED

NHSmail Reference: INC46476261

Issue Description: We aware of an issue where some Local Administrators may see an error while creating users or updating policies.

Final Update: 14/03/2025 17:00:00 PM – The issue has been fully resolved and was due to licence provisioning on the platform. We have taken steps with NHS England to ensure that this does not happen again. We apologise for any inconvenience caused.

If you require additional help and support, the NHS.net Connect helpdesk is available 24 hours-a-day, 7 days-a-week on 0333 200 1133 or by emailing helpdesk@nhs.net.