INC46458662 – Issues with Opening Attachments in OWA Shared Mailbox – RESOLVED

Announcements Sourav Nandi

24/02/2025 09:35:00 AM

NHSmail Reference: INC46458662/ INC46459148

Microsoft Case: #‎2502240050000079

Microsoft Reference: EX1015106

Issue Status: RESOLVED

Issue Description: We aware of an intermittent issue when attempting to open attachments in OWA Shared Mailboxes. Affected users experience difficulties accessing attachments, leading to errors or timeouts.

Current Update: 04/03/2025 09:41:00 AM – Microsoft have confirmed that the saturation of the fix completed and validated with internal testing that the impact is remediated.

If you require additional help and support, the NHS.net Connect helpdesk is available 24 hours-a-day, 7 days-a-week on 0333 200 1133 or by emailing helpdesk@nhs.net.