Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users may be unable to create connectors in Microsoft Teams – RESOLVED

Announcements Sourav Nandi

30/07/2024 08:45:00 AM

NHSmail Reference: INC44689326

Microsoft Reference: TM833972

Issue Status: RESOLVED

Issue Description: Users may be unable to create connectors in Microsoft Teams.

More info: In subsequent calls, some APIs may fail. As a temporary mitigation for users of the Microsoft Teams web client, affected users can do one of the following:

– Clear cookies from https://outlook.office.com and logout of Teams, then close their browser and login to Teams again in a new window.

– Login to Teams in an Incognito or private browser session.

Incoming Webhook connector is working as of July 31, 2024, RSS connector is working as of August 6, 2024, and they’ll share the repair timelines for other connectors once they become available.

Note: There is currently no workaround for desktop.

Final Update: 25/09/2024 14:15:00 PM – Microsoft have resolved the remaining connector issues, and confirmed following a monitoring period that impact to end users has been remediated.

Scope of impact: Any user attempting to create connectors in Microsoft Teams may be impacted.

Root cause: A recently deployed build which contains a code issue, causing an issue with accessing the Azure storage and leading to impact.

Next steps: Microsoft are reviewing upcoming scheduled service updates for similar code issues, to reduce or avoid similar impact in the future.