Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users can’t download their Microsoft Teams meeting recordings – RESOLVED

Announcements Sourav Nandi

01/08/2025 08:45:00 AM

NHSmail Reference: INC46593246

Microsoft Reference: TM1120925

Issue Status: RESOLVED

Issue Description: Users can’t download their Microsoft Teams meeting recordings.

More info: Users are unable to download their meetings due to a download button being unavailable to them. However, the meeting is still being stored and is available to them.

Final Update: 14/08/2025 13:54:00 PM – Microsoft have successfully deployed the fix and new meeting recordings from Wednesday, August 6, 2025 will successfully download without any additional steps needed. However, for recordings prior to the aforementioned date, users will need to click the “retry upload” button to download the recordings.

Scope of impact: Some users attempting to download their meeting recordings in Microsoft Teams may be impacted.

Root cause: A recently introduced code regression is resulting in the meeting recordings download button not being available.

Next Steps: Microsoft are reviewing their code configuration procedures to help prevent similar problems in the future.