Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users may see delays receiving Microsoft Teams policy updates – RESOLVED

28/12/2024 17:15:00 PM

NHSmail Reference: INC48307766

Microsoft Reference: TM990357

Issue Status: RESOLVED

Issue Description: Some users may see delays receiving Microsoft Teams policy updates.

Final Update: 29/01/2025 08:50:00 AM After further investigation into the root cause, Microsoft determined that requests being made to Microsoft Teams policy were timing out as a result of an ongoing feature deployment that hadn’t yet completed, preventing the requests from being properly served and resulting in impact. This feature has since completed deploying, and after verifying requests are no longer timing out they’ve validated impact has been remediated.

Scope of impact: This issue may affect some users that are attempting to receive Microsoft Teams policy updates.

Root cause: An unexpectedly high volume of request timeouts associated with Microsoft Teams policy updates are responsible for causing impact.

Next step: Microsoft are continuing to investigate what led to these requests hitting the feature before it was fully deployed to better understand how to prevent this issue from happening in the future.

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