Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Microsoft 365) – Users may receive an error message when sending requests to Microsoft 365 Copilot Chat – RESOLVED
19/06/2025 10:22:00 AM
NHSmail Reference: INC46559107
Microsoft Reference: CP1098369
Issue Status: RESOLVED
Issue Description: Users may receive an error message when sending requests to Microsoft 365 Copilot Chat.
More info: Affected users may receive an error message like the following:
“Sorry, I wasn’t able to respond to that. Is there something else I can help with?”
Final Update: 19/06/2025 15:03:00 PM – Microsoft have confirmed after a period of monitoring that impact has now been resolved.
Scope of impact: Users attempting to utilize Microsoft Copilot chat may be affected by this event
Next Steps: Microsoft are reviewing their update procedures to better identify similar issues during their development and testing cycles.