Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Microsoft 365) – Users may receive an error message when sending requests to Microsoft 365 Copilot Chat – RESOLVED

19/06/2025 10:22:00 AM

NHSmail Reference: INC46559107

Microsoft Reference: CP1098369

Issue Status: RESOLVED

Issue Description: Users may receive an error message when sending requests to Microsoft 365 Copilot Chat.

More info: Affected users may receive an error message like the following:

“Sorry, I wasn’t able to respond to that. Is there something else I can help with?”

Final Update: 19/06/2025 15:03:00 PM Microsoft have confirmed after a period of monitoring that impact has now been resolved.

Scope of impact: Users attempting to utilize Microsoft Copilot chat may be affected by this event

Next Steps: Microsoft are reviewing their update procedures to better identify similar issues during their development and testing cycles.

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