Microsoft 365 Alert – Service Degradation – Microsoft 365 for the web – Some users can’t create new Microsoft OneNote notebooks in office.com and microsoft365.com – RESOLVED
07/03/2024 08:20:00 AM
NHSmail Reference: INC41799532
Microsoft Reference: OO726064
Issue Status: RESOLVED
Issue Description: Some users can’t create new Microsoft OneNote notebooks in office.com and microsoft365.com.
More info: Users that had access to OneNote.com could have used this site to successfully create notebooks and bypass this issue during the period of impact.
Final Update: 07/03/2024 08:20:00 AM – Microsoft have completed the deployment of their code fix throughout the affected environments and confirmed that impact is resolved.
Scope of impact: Some users attempting to create new notebooks in office.com and microsoft365.com were impacted..
Root cause: A compatibility issue between back-end coding was preventing users from creating new notebooks in office.com and microsoft365.com.
Next steps: continuing to look into the cause of the underlying compatibility issue to understand how to better prevent similar impact in the future