Microsoft 365 Alert – Service Degradation – Microsoft 365 for the web – Some users can’t create new Microsoft OneNote notebooks in office.com and microsoft365.com – RESOLVED

Announcements Sourav Nandi

07/03/2024 08:20:00 AM

NHSmail Reference: INC41799532

Microsoft Reference: OO726064

Issue Status: RESOLVED

Issue Description: Some users can’t create new Microsoft OneNote notebooks in office.com and microsoft365.com.

More info: Users that had access to OneNote.com could have used this site to successfully create notebooks and bypass this issue during the period of impact.

Final Update: 07/03/2024 08:20:00 AM – Microsoft have completed the deployment of their code fix throughout the affected environments and confirmed that impact is resolved.

Scope of impact: Some users attempting to create new notebooks in office.com and microsoft365.com were impacted..

Root cause: A compatibility issue between back-end coding was preventing users from creating new notebooks in office.com and microsoft365.com.

Next steps: continuing to look into the cause of the underlying compatibility issue to understand how to better prevent similar impact in the future