Microsoft 365 Alert – Service Degradation – Exchange Online – Users are experiencing delays in message transport with a third-party application to the Exchange Online service – RESOLVED

06/12/2024 08:20:00 AM

NHSmail Reference: INC47282594

Microsoft Reference: EX949531

Issue Status: RESOLVED

Issue Description: Users are experiencing delays in message transport with a third-party application to the Exchange Online service.

More info: : Impact is specific to an automated mailbox. Message delays may exceed 72 hours.

Final Update: 09/12/2024 09:15:00 AM – Microsoft’s investigation has been inconclusive in determining any issue occurring within the Microsoft managed environment that may be contributing to the impact. They are awaiting additional information from their organization pertaining to network settings and configurations from within their managed environment to continue their investigation. Please contact support once the requested information has been collected, and they will resume our analysis of the issue.

Scope of impact: Your organization is affected by this event, and any user expecting messages to be sent to and received from an automated mailbox configured through a third-party application are impacted.