Microsoft 365 Alert – Service Degradation – Microsoft 365 Defender – Users may be unable to perform searches in Microsoft Defender – RESOLVED

Announcements Sourav Nandi

29/11/2023 08:45:00 AM

NHSMail Reference: INC39917765

Microsoft Reference: DZ694134

Issue Status: RESOLVED

Issue Description: Users may be unable to perform searches in Microsoft Defender.

More info: User’s may see an error message stating “We couldn’t display this page”.

Final Update: 30/11/2023 08:47:00 AM – Microsoft implemented changes to update the authorization component and they have restarted the service for remediation. After monitoring the service, they have verified that these actions have successfully resolved the problem.

Scope of impact: This issue may potentially affect any user attempting to perform searches in Microsoft Defender..

Root cause: A recent update to an authentication component for identity services is impacting search functionality in Microsoft Defender.

Next steps: Microsoft are investigating how the recent update to an authentication component for identity services was impacting search functionality in Microsoft Defender to prevent this problem from happening again.