INC38932754 – Portal Admin Reports Issue – RESOLVED

Announcements, Service Issues Sourav Nandi

17/10/2023 12:15:00 PM

Issue Status: RESOLVED

Issue Description:We are aware of an intermittent issue with Portal Admin reports. Some users may experience delays when downloading reports and/or may observe a blank screen at the point the download starts.

Final Update: 17/10/2023 16:15:00 PM – The NHSmail engineers have now resolved the issue regarding instances where Portal Admin Reports could not be downloaded. The NHSmail team monitoring highlighted a high level of storage utilisation which is used as part of report generation. Storage levels have now been reverted to normal levels with reports now generating without issue.

We apologies for any inconvenience caused.

To report any issues, please contact 0333 200 1133 / helpdesk@nhs.net