Microsoft 365 Alert – Service Degradation – Microsoft 365 for the web – Some users may be intermittently unable to view or access Microsoft 365 apps in Office.com – RESOLVED

Announcements Sourav Nandi

19/04/2023 10:15:00 AM (GMT)

NHSmail Reference : INC35399329

Microsoft Reference : OO543465

Issue Status : RESOLVED

Issue Description : Users may be intermittently unable to view or access Microsoft 365 apps in Office.com.

More Information : Users may see unexpectedly see a banner “New to Microsoft 365? This is your Microsoft 365 homepage” and are unable to see assigned Microsoft 365 apps.

Final Update : 19/04/2023 11:48:00 AM – Microsoft have identified that a section of infrastructure, responsible for facilitating web app navigation, was unexpectedly performing below acceptable performance thresholds. They’ve optimized performance and traffic parameters on the affected infrastructure, and confirmed impact is no longer occurring after a period of monitoring.

Scope of impact : Impact is specific to some users who are served through the affected infrastructure.

Root cause : A section of infrastructure, responsible for facilitating web app navigation, was unexpectedly performing below acceptable performance thresholds.

Next steps : Microsoft are reviewing performance data and trends on the affected infrastructure to prevent similar impact from happening again.