02/09/2022 08:48:00 AM (BST)
Issue Reported : 31/08/2022 21:30:00 PM BST
NHSmail Reference : INC31404652
Microsoft Reference : EX424140
Issue Status : RESOLVED
Issue Description : Admins may be unable to view files in eDiscovery (Premium) review sets and see an error.
More info : Admins may see an error that reads, “Sorry! File not supported. You can download the file, and process it offline.”
Scope of impact : This issue may affect any admin attempting to view files in eDiscovery (Premium) review sets.
Final Update : 02/09/2022 08:48:00 AM – Microsoft has confirmed with some affected users and via system telemetry that impact is remediated.
Root cause : A recent maintenance change to service endpoints wasn’t reflected properly within dependent services, resulting in impact.
Next steps : Microsoft is reviewing the recent maintenance change to determine how impact began, which will allow them to prevent similar impact in the future.