Microsoft 365 Alert : Service Degradation – Microsoft Intune – Some users can’t complete Apple device enrollment through Apple Setup Assistant in Microsoft Intune – RESOLVED

Announcements Sourav Nandi

22/08/2022 09:28:00 AM (BST)

Issue Reported: 13/06/2022 01:00:00 AM BST

Microsoft Reference : IT415087

NHSmail Reference : INC31159435

Issue Status : RESOLVED

Issue Description : Some users can’t complete Apple device enrollment through Apple Setup Assistant in Microsoft Intune.

More Info : To expedite the mitigation, admins could have followed the steps detailed in the following article to sync affected users’ devices: https://docs.microsoft.com/en-us/mem/intune/remote-actions/device-sync.

Scope of impact : Your organization was affected by this event, and some users attempting to enroll an Apple device through Apple Setup Assistant were impacted.

Final Update : 22/08/2022 09:28:00 AM – Microsoft has completed deploying the fix and confirmed with internal telemetry that the issue is resolved.

Root cause : A recent update intended to optimize device enrollment introduced a regression that was causing some devices to get stuck in a transient state during the enrollment process, which lead to impact.

Next steps : Microsoft is further reviewing the recent update to better understand how the regression took place, and to prevent similar issues from reoccurring.