Microsoft 365 Alert : Service Degradation – Exchange Online – Some admins may not see valid searches in their user reports within the Exchange Online service – FALSE POSITIVE

Announcements Aftab Alam

21/07/2022 09:08:00 AM (BST)

Issue Reported : 21/07/2022 08:05:00 AM

Microsoft Reference : EX403002

NHSmail Reference : INC30685498

Issue Status : FALSE POSITIVE

Issue Description : Admins may not see valid searches in their user reports within the Exchange Online service.

Scope of impact : Impact is specific to some users who are served through the affected infrastructure

Final Update : 29/07/2022 14:33:00 PM – Microsoft determined that this issue is a duplicate of another event. Please look for further updates in SP403811.

Root cause : A recent deployment contained a broken connection to an internal storage service, which is causing an issue in which users may be unable to access or use various Microsoft 365 apps or functions.

Next update by : Friday, July 22, 2022, 9:00 PM