2018 NHSmail Customer Satisfaction Survey




The results of the 2018 NHSmail Customer Satisfaction Survey have now been published and available to all users to review. A presentation available below provides a summary of the responses along with proposed actions and improvements aimed at increasing satisfaction.

Document information and downloads

There are 7 sections to this presentation deck covering the key topics surveyed along with the actions being taking to improve the service we provide to you:

  • About you
  • Your use of NHSmail
  • NHSmail National Helpdesk
  • NHSmail support site and Portal help pages
  • NHSmail Skype for Business
  • Local Administrators (LA)
  • Actions and Improvements

File type Adobe Acrobat Portable Document Format (.pdf)
File size 670KB

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