Microsoft 365 Alert – Service Degradation – Power BI – Some users are experiencing various impact scenarios with Power BI – ONGOING

25/09/2024 09:04:00 AM

NHSmail Reference: INC45861961

Microsoft Reference: PB897162

Issue Status: ONGOING

Issue Description: Users are experiencing various impact scenarios with Power BI.

More info: Specifically, users are experiencing issues attempting to access, update, or republish their dashboards, reports, apps and datasets.

Additionally, if users attempt to click “Update app” they receive the following error message, “This app doesn’t exist anymore”.

If users attempt to unpublish the app they receive the following error message, “Something went wrong”.

Current Update: 30/09/2024 08:33:00 AM – Microsoft are continuing to validate the solution to confirm its effectiveness before deploying it to the affected service environment. They will provide a resolution timeline as soon as it’s available.

Scope of impact : Your organization is affected by this event, and some users attempting to access, update, or republish dashboards, reports, apps and datasets in Power BI are impacted.

Root cause: A recent configuration change to a section of infrastructure, responsible for various impact scenarios with dashboards, reports, apps and datasets in Power BI is resulting in impact.

Next update by: Tuesday, October 1, 2024, at 8:00 PM UTC