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Creating and Configuring Call Queues

This article describes how to create and configure call queues

Upcoming Support Site Changes

We are introducing a new Support Hub that will gradually replace this support site.

Announcements

Microsoft 365 Alert – Service Degradation – Exchange Online – Users may experience video quality issues in Microsoft Teams Rooms on Windows and Android devices – ONGOING 19/03/2026
Microsoft 365 Alert – Service Degradation – Exchange Online – Users may see that after selecting a meeting room when scheduling meetings, it changes from available to unavailable – NEW 19/03/2026
Microsoft 365 Alert – Service Degradation – SharePoint Online – Users’ SharePoint Online search returns may not be prioritizing high-relevancy items in the results – ONGOING 18/03/2026

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