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Creating and Configuring Call Queues

This article describes how to create and configure call queues

Upcoming Support Site Changes

We are introducing a new Support Hub that will gradually replace this support site.

Announcements

Microsoft 365 Alert – Service Degradation – Microsoft Viva – Users see inaccurate or incomplete Outlook data for Microsoft Copilot 365 metrics in Microsoft Viva Insights – NEW 13/03/2026
Microsoft 365 Alert – Service Degradation – Microsoft Viva – Users may see an action count of zero in Microsoft Viva Insights for the Copilot metrics “Total emails sent” field – ONGOING 13/03/2026
Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Power Platform) – Microsoft Copilot Studio – Updates applied to agents that were published in Microsoft Teams are not rendering – ONGOING 13/03/2026

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