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Complaints and Escalations Process

How to raise a complaint or escalation

Upcoming Support Site Changes

We are introducing a new Support Hub that will gradually replace this support site.

Announcements

Microsoft 365 Alert – Service Degradation – Exchange Online – Users may see that after selecting a meeting room when scheduling meetings, it changes from available to unavailable – NEW 19/03/2026
Microsoft 365 Alert – Service Degradation – SharePoint Online – Users’ SharePoint Online search returns may not be prioritizing high-relevancy items in the results – ONGOING 18/03/2026
Microsoft 365 Alert – Service Degradation – Microsoft Copilot (Microsoft 365) – Users’ Copilot for Sales add-in may not appear on Outlook mobile and Outlook for Mac clients – ONGOING 18/03/2026

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