Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users may see a draft chat message to a call queue in Microsoft Teams – ONGOING

Announcements Arpan Das

04/04/2025 08:25:00 AM

NHSmail Reference: INC46496171

Microsoft Reference: TM1047160

Issue Status: ONGOING

Issue Description: Users may see a draft chat message to a call queue in Microsoft Teams.

More info: This issue is specifically affecting users who are set up as call queue agents.

Current Update: 10/04/2025 09:00:00 AM – Microsoft’s validation of the fix is ongoing, and they anticipate having a release timeline by the next scheduled update.

Scope of impact: Your organization is affected by this event, and the issue may impact some users set up as a call queue agent.

Root cause: A recent update addressing call disconnects introduced an issue with some call queue agents, causing the impact.

Next update by: Friday, April 11, 2025, at 11:30 PM UTC