Microsoft 365 Alert – Service Degradation – Microsoft Teams – Users may be unable to create a new approvals post or reply through the message extension in Microsoft Teams Approvals – RESOLVED

Announcements Arpan Das

01/09/2025 08:57:00 AM

NHSmail Reference: INC46616708

Microsoft Reference: TM1145704

Issue Status: RESOLVED

Issue Description: Users may be unable to create a new approvals post or reply through the message extension in Microsoft Teams Approvals.

More info: The approval creation screen doesn’t appear and instead, users may see a displayed prompt to “quickly create approvals directly from a compose extension.” Affected users can go directly to the Microsoft Teams Approvals app and create an approval there to avoid impact.
In addition, both the Praise and Updates apps in Microsoft Teams are experiencing similar impact with a popup prompt when accessed through the message extension. They currently don’t have an option to avoid impact for Praise and Updates.

Final Update: 02/09/2025 08:21:00 AM – Microsoft have repaired the app definition configuration and confirmed the issue has been addressed through internal testing.

Scope of impact: Your organization is impacted by this event, and some Microsoft Defender for Endpoint (MDE) users attempting to utilize macOS devices are impacted.

Scope of impact: Users attempting to create a new approvals post or reply through the message extension in Microsoft Teams Approvals may be impacted.

Next Steps: Microsoft are reviewing their app definition configuration update procedures to pinpoint improvements to their testing and pre-deployment procedures to pre-emptively catch and prevent similar issues in future updates.