Microsoft 365 Alert – Service Degradation – Microsoft Teams – Some users using an iPad may see their video being displayed upside when using Microsoft Teams – RESOLVED

Announcements Sourav Nandi

30/07/2024 08:50:00 AM

NHSmail Reference: INC44696348

Microsoft Reference: TM836444

Issue Status: RESOLVED

Issue Description: Some users using an iPad may see their video being displayed upside when using Microsoft Teams.

More info: The issue is related to a recent iOS and iPadOS 17.5 release. Impact is specific to users of Microsoft Teams Version 6.14.0 on the following iPad models and iOS:
– iPad Air 6th generation
– iPad Pro 7th generation
– iOS & iPadOS 17.5

Final Update: 31/07/2024 08:55:00 AM – The newest version of Microsoft Teams has been validated and is now available in the Apple App store. Affected users who don’t have automatic updates enabled can download Microsoft Teams version 6.14.1 (100772024142602) to remediate the impact.

Scope of impact: Your organization is affected by this event, and some users attempting to make video calls using an iPad may be impacted.

Root cause: A regression in a build update for Microsoft Teams related to a recent iOS and iPadOS 17.5 release is causing videos to display upside down for devices running that version.

Next Steps: Microsoft are further analyzing the isolated regression so they can help identify similar issues during their pre-deployment testing and validation processes.