Microsoft 365 Alert – Service Degradation – Microsoft Intune – Admins may be unable to install Volume Purchase Program (VPP) apps from the company portal using Microsoft Intune – RESOLVED

10/07/2024 08:35:00 AM

NHSmail Reference: INC44203289

Microsoft Reference: IT809761

Issue Status: RESOLVED

Issue Description: Admins may be unable to install Volume Purchase Program (VPP) apps from the company portal using Microsoft Intune.

More info: This specifically affected VPP app installation for Automated Device Enrollment (ADE) devices.

Impacted admins could have renewed their VPP tokens by following the steps in the public documentation, https://learn.microsoft.com/en-us/mem/intune/apps/vpp-apps-ios#renewing-vpp-tokens-or-apple-business-manager-location-token.

Final Update: 10/07/2024 08:35:00 AM – Microsoft have confirmed that a compatibility issue affecting certain authentication components prevented admins from installing VPP apps from the company portal while using Microsoft Intune. Additionally, they”ve completed the application of their fix script throughout the affected environment and confirmed impact has been fully remediated.

Scope of impact: Your organization was affected by this event, and any admin attempting to install VPP apps from company portal to ADE devices in Microsoft Intune may have been impacted.

Root cause: A compatibility issue affecting certain authentication components prevented admins from installing VPP apps from the company portal while using Microsoft Intune.

Next steps: Microsoft are looking further into the underlying compatibility issue to better understand its source and identify ways to prevent similar impact in the future.