Fairly self-explanatory on what this is going to cover, but just
to recap, this is going to be a session on NHSmail onboarding
and focusing on the the partners involved in migrations of data
onto the platform. Before we make a start, just a few
housekeeping rules. If everyone can stay on mute that'll be
appreciated. We will do question and answers at the end of the
presentation so we can save them to the end. That would be
wonderful. Cameras are optional as well, so if you are joining,
don't feel like you have to have yours
on. I've left mine purposefully off because I don't want to
distract away from what's being shared. The session is being
recorded and slides will be shared at the end. Thank you
very much.
So welcome to the session. A quick overview of the agenda and
what we're gonna cover. So we're gonna give a very brief recap of
what NHSmail is. I would have thought by now most people will
be aware of what it is, but we'll quickly go over that. Then
we'll do a quick overview of the highlights of the current
NHSmail offerings, touching upon areas of interest.
Next up we will give a quick overview of the two types of
onboarding, mainly used in joining NHSmail, covering the
options, benefits and considerations of that.
Once we've done that, we'll move on to the partner introductions.
So we've got four partners involved today and we'll give a
quick introduction to them. They'll go through their slides
explaining what they do, what they provide and how they do it.
And then at the end of that we'll cover the getting started.
So basically making first contact with the NHSmail
migrations team so you can understand your options and then
hopefully be put in contact with the right people.
And finally, we'll wrap up with a Q&A session.
So what is the shared tenant and what is NHSmail? So you probably
be aware that it's an online collaboration platform mainly
built and with industry standard Microsoft tools, which allows a
safe and secure collaboration across the NHS with multiple
organisations, including guest organisations. It's a fully
managed service, so all the support is, is taken care of. So
you don't necessarily have to. And a couple of facts to call
out. There's over 20,000 organisations
using it and over 1.8 million users with active accounts. That
obviously doesn't include all the users that are on with guest
access across other organisations, so just thought
it'd be useful to call out just how many people and
organisations are using the tenant.
So what can the NHSmail tenant offer? Again, this is an
onboarding webinar so I won't focus too much on on what we
provide, but it's worth calling out some of the benefits, so
some of the obvious ones that we thought of was purchasing power.
Obviously the more people and more organisations looking to
get licences, the easier it is to negotiate a suitable price,
and that's what we've done, which is why NHSmail is probably
one of the the best and cheapest options for organisations
looking to use a collaboration
platform. It's scalable so you can utilise as much as little as
a platform as you like. So depending on the size of the
organisation and the level of technical maturity, you can
implement whichever parts of the platform you'd like to use.
Instant security compliance. So by that we mean we're ECB
accredited right out of the gate, so it means you don't have
to go out there and spend money getting your own domain
accredited. We're already there and recognised as being secure
and many other organisations and services recognise that and and
prefer to use an nhs.net identity.
Linked to that is the identity management. So utilising a
single identity across the tenant you've got the ability to
log in to any one of the available collaboration
platforms and products that we offer and it makes it a lot
easier. So you'd have to remember multiple passwords and
logins. We've got the guest access feature, so even if
you're not on the nhs.net tenant, you're still able to
work with external partners and have them so that they can
actually work with you on the shared tenant to an extent,
instant collaboration, so around 8% of organisations I believe
use nhs.net. So obviously they're able to find each of the
quite easily and work with them straight away and that has
benefits that touch on knowledge sharing as well. So with the
shared tenant we've got support site that's contains vast
repository of knowledge relating to the management of the
service, how to guides and support and stuff like that.
We've got teams channels that have been set up specifically
for the community to speak with each other, raise things for
awareness, suggest best practise and stuff like that. We've got
24/7 support provided by Accenture's helpdesk and that
also includes access to SME such as the NHSmail team feedback and
also Microsoft support.
You've got the cybersecurity protection as well. So NHSmail
utilises cybersecurity protection, industry standard
levels, taking guidance from our cybersecurity teams, the NCSC
and other standards. And finally productivity, the ability to
work seamlessly not only with your own orgs but with the wider
NHS. Which means if you're collaborating on the piece of
work or initiative with another organisation that's on nhs.net,
it's very easy to work as a group
and and share information and things like that. So that's just
a a quick overview of what the tenant can offer. That's only a
quick highlight there's there's many more but obviously for the
sake of not boring everyone I've I've picked the best ones.
Next so we've got the onboarding options, benefits and
considerations. This is very high level as you can expect.
I've chosen the image for the self migration specifically
because whilst it's not impossible it is quite
challenging so I thought this icon represented that quite
well. So just to go over some of the thoughts and considerations,
there is flexibility in doing self managed migration because
you're fully in control. Obviously it's done in house so
you can control the pace
and again linked to that is the multi stage delivery of a self
migration. If you don't want to do your OneDrive, SharePoint and
Teams all in one go, you don't have to. And again,
it would
rely on utilising existing technical experience within your
organisation. So it's recommended. If you have got
that technical resource and experience then perhaps self
migration could be for you, but if not it might be better to
look at the managed migration options. And I guess the final
point which I've kind of touched on a few times is that it's more
challenging than a managed approach. So it is probably a
good idea to do your due diligence, speak to the various
partners, understand what's involved in the difficulties
that
could be involved, doing yourself and and have those
conversations moving over to managed migrations.
So the benefits are obviously coordinated and planned
approach. You work with your managed migration partner to
work out a plan that would be suitable for you. That should
then involve seamless delivery. So there shouldn't be any
notice, noticeable differences to the people being having their
data migrated or or things moving or downtime and stuff
like that. There's a dedicated team for delivering that
migration. There's minimal risk involved because hopefully once
the conversations have been had between the organisation
and the managed migration partner, any risks should have
been either discussed, mitigated or workaround put in place. And
again, doing the managed migration with those increased
resources should mean that it can be done at pace. So that is
a very brief highlight of the considerations and the
differences in onboarding types.
So,
now I'll move on to the partner instructions. So we've got two
sets of partners, um the managed migration partners are assured
to run an end to end migration process, but can and do work
closely with the other partners such as bit Titan Quest. So
while I've mentioned them, we've got the tooling consultancy
partners and they've been specifically assured to provide
the necessary tooling for migration of specific data into
NHSmail.
So I will now introduce Accenture to go over there.
Slide. Rachel, will you be presenting?
Yeah, I will. Thanks, Chris. I'll move on to your slide now.
Alright. Thank you.
Thanks Chris, for the introduction and thank you to
NHS Digital team for putting this webinar together. Um. So,
yeah, hi everyone. Nice to meet you all. I'm Rachel Swain and
I'm the sales lead for NHSmail migrations here at Accenture. I
also have on the call with me Andrew Oxley, Georgia Fox and
Will Gaillard from our migrations team.
So in 2015, Accenture were awarded a contract by NHS
Digital to manage and run the NHSmail platform and in 2016 we
created a fully assured managed migration solution approved by
NHS Digital to offer the these services on screen to NHS
Trusts. So we've put together just a few slides today as Chris
mentioned on what we can offer both as a managed and self
migration benefits of partnering and also our experience.
I know, I'm quite limited on time today, so we won't be
discussing each migration in detail. So obviously please feel
free to reach out to us to discuss anything that I do cover
today. So our dedicated managed migration team work in
partnership with you as Chris said earlier to provide many
different types of managed migrations. So from emails, my
e-mail migration both on premise to tenant and tenant to tenant,
PST file migration, Office
365 migrations and file share and home drive. All of the
migrations that you can see on the screen have been fully
assured by NHS Digital and this has been done through proof of
concepts, testing and model Office and any technical
assurance of the migration Assurance.
Accenture were the first service provider to achieve this
accreditation. NHS Digital have an important ongoing assurance
role for all of the managed migrations that we do to ensure
that key stages of the migration project are delivered
successfully for the local org without impacting the extended
NHSmail platform and the other users. So we work in lockstep
with NHS Digital Onboarding team who regularly review our
solutions, methodology, processes,
our lessons learned. We proactively provide these
updates, to the onboarding team and NHS Digital.
Could we go to the next slide please?
Brilliant, Thank you. So we as Chris mentioned, there are
obviously two types of migrations, both managed
migration and self migration. So we understand that some trust do
like to perform a self migration. Now these projects
are successful and can be delivered at scale. For example,
Leeds Teaching Hospital and University College London, they
have all completed successful self migrations. So to enable
self migrators, we provide mail migration service accounts for
free of charge
to allow the trust access to the data on the tenant. We also
provide service accounts free of charge for SharePoint, Teams and
OneDrive. However, if they do require configuration to large
datasets, so a large set of SharePoint and team sites or
OneDrive accounts within the tenant, this will incur a charge
to you for Accenture to complete this configuration on your
behalf. So just it's important to note on a self migration and
kind of Chris touched upon this earlier that
all other items that are achieved via third party tooling
for under the remit of the trust to manage and it's outside of
our normal operation,
and Chris mentioned this as well. So for any further details
regarding self migration, please do reach out to NHS Digital in
the first instance and they'll be able to go through all the
due diligence with you and the process and depending on your
request, they'll loop us in as well so we can support you
further for self migration.
Could we go to the next slide please?
Thank you. So our methodology, for all of our migration
services is driven by a well established and proven approach
working through a repeatable 7 step process to de risk
delivery. Our typical migration projects take between 12 and 16
weeks to execute depending on data volumes. Our data
migrations are enabled by copying the data and not moving
it. So this approach de risks the project
as it provides us an off ramp. Should the migration need to be
stopped in emergency
existing tenants user identities and processes, they remain
active and up to date until the completion of the process. So
there is a near 0 impact to end users throughout the migration.
We use a dedicated and bespoke version of the Bit Titan leading
migration tooling, who you'll hear from later in the
presentation ensuring that our data doesn't leave the UK
throughout the migration. In partnership with Bit Titan,
we've migrated some of the largest NHS trusts to the
NHSmail platform. So this is including Sheffield Teaching
Hospital, Imperial Healthcare and Newcastle upon Tyne Hospital
for example. And if you wish to speak to any of these
organisations to discuss their migrations,
we can definitely arrange that for you. Um also throughout our
relationship with Bit Titan we can offer discounted licences to
you.
Our managed migration team is a specialist dedicated Accenture
group who deliver the managed projects in partnership with
you. Our Microsoft and Office 365 technical experience and
proficiency comes from our colleagues within our Avanade
Microsoft practise. So Avanade is a a jointly owned company by
Accenture and Microsoft
and any issues during the migration will be quickly
resolved by either our specialist team or by working
closely with the Accenture NHSmail support team that run
the NHSmail tenant.
Next slide please.
Thank you. So as you all know, Accenture have been working with
NHS Digital to successfully manage the NHSmail platform
since 2015. And throughout our partnership with NHS Digital, we
provide a range of operation services that I've mentioned
today. You know that support migrations onto the platform
from day one. Services such as migrating legacy mailboxes on
Prem mailboxes and now tenant to tenant migrations as well
as part of the ongoing development of the NHSmail
platform, we migrated 2.1 million mailboxes to Exchange
Online and very many, many petabytes of data, too many to
count as also as part of the platform's move to Office 365.
The importance of additional collaboration tools, for example
Teams, OneDrive and SharePoint, has become prevalent. As you
know, in March 2020 during COVID, we
rapidly deployed Microsoft Teams to 1.6 million NHS and
healthcare workers. The reason why I mentioned this to you is
to kind of provide reassurance that this considerable
experience is available within our migrations team and could be
shared with you during your migrations project.
Data migrations are fortunately perhaps a once in a career
project at trust level, so we recognise that it can be quite
daunting and we're here to support you throughout the
migration. Just to put some numbers on it, we've completed
over 50 successful projects throughout England and Scotland
and migrated well over 400,000 new users onto the platform.
Myself and the the tea, Andrew, Georgia and Will, look forward
to talking to you. Please do reach out about any migration
requests and queries that you do have in the future. Thanks all
for listening. Hopefully that wasn't too arduous. I think I'm
passing back over to to Chris now.
You are. Thank you very much, Rachel. Appreciate the overview
and thanks very much. Lee, I believe you'll be presenting yet
next. Do you want me to move on to your slide?
Uh, yes, you can do. Thank you, Chris. Yep, no problem.
Hopefully it's moving now. There we go.
OK. Thank you. So, yeah, Good morning, everybody. My name's
Lee Ballinger. I'm the technical director at BDS Solutions.
We're going to start this section of the webinar by taking
you back to the year 2005. So this was when NHSmail first
started.
The first versions of version one of NHSmail wasn't called
NHSmail. It was NHS Contact
and at this time NHS Digital or Connecting for Health as they
were then known, came to BDS Solutions to develop a migration
solution. So that's where we started. We performed the first
managed migration which was at Barnsley Hospital. We also
migrated connecting for health or NHS Digital across to the
platform themselves, which was a fair few years ago. Nowadays I'm
the NHSmail
programme Manager at BDS Solutions, have been for the
last five years, which is when we were assured to migrate onto
the current version of the platform. It's been for a couple
of iterations. Obviously it started off with the on Prem
solution and then a couple of years ago to the Exchange Online
version.
Could we go to the next slide, please?
Thank. Thank you. So based on based on all of that experience
which we've built up over the over the years, we generally
find that these projects tend to run much smoother if we engage
the right people at the right time and the right time tends to
be at the start of the project. So we manage our projects using
the Prince 2 methodology, which is the NHS standard. So we're
talking a common language with your own project managers.
3 Prince 2 project starts with an initiation stage and this is
where we like to get the right people around the tide table. So
we've got the obvious suspects there. So from it we obviously
want representation from IT management. Also your
administrators of your Active Directory, your local e-mail
service whether that be an on Prem Exchange solution or
Exchange Online, we can migrate from both of those. We'll also
involve end user compute, so client computers
and particularly if you're going to be using Outlook to to access
NHSmail networks as well, we both like to inform and consult
them. We're obviously going to be moving data across their
network and we also need to consider that you might be
moving from an on Prem hosted solution to something based in
the cloud,
service desk. Again, great to get them involved in the
beginning rather than actually drop it on them just before.
We're starting the the migration itself
training as well. And the larger trusts tend to have training
departments that we can engage with. It's quite likely that
you'll have a lot of users that are going to be new to NHSmail,
no? So we need to give consideration to how they're
going to be educated and communications as well, key to
any project. Again, the larger trusts tend to have a
communications department. Now these people are probably the
best at communicating with your staff. You know what works, what
doesn't. There's lots of ways of doing it. We can bring lots of
examples to the project template, emails, that sort of
thing. There's also targeted emails which we'll send out
during the migration
itself. So again, getting these people involved at the
beginning, information governance, you need to make
sure they're involved. They're going to want to know about
this. There will be some actions for them as well. It's part of
DCB 1596, although the platform itself is accredited and there
are some local requirements. So for example, e-mail usage policy
and that type of thing. So we can actually guide you through
what's needed and help with that and also HR particularly around
Leaver-
Joiners because it will be some changes there when NHSmail
becomes your your sole e-mail service.
Can we go to the next slide, please?
So once we've initiated the project, everybody knows what's
going on.
But we move into the preparation stage and this is where the real
hard work happens. It's about preparing the organisation
probably more than the technical side of it for for NHS Now, one
of the big jobs that needs to happen at this stage is what we
refer to as the mailbox reconciliation. So this is
matching existing NHSmail accounts, which you may have
and you probably do. Normally used by clinicians to send
sensitive information, patient data outside of the trust to
those mailboxes on your private e-mail service.
Now obviously if we don't get this right, you know there's two
risks there. One is that we migrate data to the wrong
mailbox. The second one is that somebody has an NHSmail account,
we don't know about it and they get a new one and we don't find
out until the data has been migrated that they've already
got an account. A tip for anybody looking to do an NHSmail
migration. We found on almost every project that unless an
organisation got a very robust
leave a joiner process in place, you've probably got a fair few
staff with NHSmail accounts that are still with their old
organisation. And unless you're proactive at the start of the
project, uncovering these in taking style through the lever
joiner process, it may not find out until you've created a new
account for them in migrated their data. So much easier to
sort those things out at the start. So in terms of this
mailbox reconciliation there's two approaches. We could either
give you a blank spreadsheet
and we could ask you to fill that out yourselves, which isn't
an easy job. We don't do that. Instead we use our Directory
Manager, um solution, which is an NHS specific identity
management service.
We use the matching engine in that to provide automated
matches and mailboxes that we just don't take that. We also do
communicate back to staff, tell them what their matches are. But
there's a there's a managed process that we've used on every
project to get this matching right and it saves a lot of
effort and a lot of time, helps us to speed up that preparation
stage and actually move into migration. Now Directory manager
itself can also be licenced
and it's purely optional. But it can be licenced to provide
ongoing identity management, which includes provisioning your
NHSmail accounts once the projects over for people joining
your organisation also leave a joiner process changes, It
integrates with the electronic staff records so we can push the
NHSmail e-mail address back up to there. Some organisations
like to take that as part of the NHSmail package at the start,
others purchase it later on, but it's purely optional.
OK. Next slide please.
So once we're prepared, ready to go as you would expect we would,
we'd conduct a series of pilot migrations before we go into the
main migration itself. And when we're at the main migration
stage, really all the hard work has been done and it's a case of
repeating a technical process. So in terms of what we migrate,
obviously we've got the user mailboxes, also need to be
mindful of shared and resource mailboxes
and we can be extremely flexible in terms of what we migrate,
what we don't, so we can select all your mailbox folders.
Probably you don't want to take across junk items, we've never
done that one before. Technically we could but we
wouldn't. But some organisations for example choose to take
across deleted items, Others don't obviously need to be
mindful that the E3 restricted licence will give you a four gig
mailbox for 90% of your staff. So once we've got the matching
in place we can look at the total size of mailbox after
migration. So if there's any existing data in NHSmail, add to
that what we're going to migrate
and we can work out with you what you wanna take across and
what perhaps you don't. We can also date limit it. Most
organisations take across all data, but if for example you
wanted to take across the last 12 months, you know we could, we
could do that too. We can also have a mixed approach. You might
want to take across everything for your VIPs, you've got the
larger mailbox and be a bit more restrictive on the other stuff.
We can also migrate your mailbox permissions, again that's
optional.
They're defined at 2 levels, so you've got mailbox level which
is full access send us send on behalf of and we've also got the
folder level so their permissions delegated by end
users themselves. So for example a manager delegate and access to
their PA so they can access their calendar.
So when you move to NHSmail, most of you will probably be
aware your e-mail address changes. And Chris already
mentioned it's at at nhs.net
suffix rather than taking across your your existing e-mail
address, which isorganisationnamednhs.uk.
However, those old e-mail addresses have been around for
years since day one really, so they can't just be cut off dead.
So during the migration we forward from the old mailbox to
the new mailbox so we don't lose any emails. At the end of it,
you don't really want to leave your old e-mail service in place
just for
perhaps is a forwarding, so there is a process we can go
through. It's referred to as annex cutover, where we can
essentially export out those old e-mail addresses. We pass that
information across to NHSmail, they're imported as secondary,
receive only e-mail addresses and then we flip where your mail
is delivered, so it goes directly into NHSmail.
That then removes that reliance on the forwarding from that
source e-mail service because you're going to want to
decommission that eventually. We can also migrate distribution
groups if you want them to come across. So we can bulk provision
those groups and we can also populate them based on the
mapping, which we did during the mailbox reconciliation
Outlook profile. So we can update these for you. We can
create new profiles.
We used to do this at the log on stage so staff would be prompted
to restart their machine after the mailbox had been cut over.
However, as a result of the pandemic, we found on several of
our projects that we literally had thousands of staff
not coming into the office and with no intention of doing that.
So we updated the process and so that the the Outlook profile
generation could happen without having to do a true log on to
the machine if your VPN didn't support that. So essentially
what we do
there's that that the client itself will check periodically
every 5 minutes, 10 minutes, 15 minutes to see if the mailbox
has been cut over. Once it happens, if Outlook is running,
the user will be prompted with a customizable message telling
them they've now been called to NHSmail asking them to shut down
Outlook. It then watches for Outlook to shut down, does a
profile, tells them it's been done, gives them their new
NHSmail e-mail address
that and off I go.
and PST files.
Exchange administrators don't like them, but they do exist.
They tend to get everywhere, local hard drives, network
shares and the like. So we can migrate PST files for you if you
want. It's an option. We wouldn't charge you for that if
you didn't need it. But we can take the PST files from source
and move them direct into the Exchange Online archive mailbox.
And we partner with our partner with Quest for this. So it's a
Quest tool we use. We can also provide migration
of other types of data to Office 365. So those other workloads
that's namely the likes of OneDrive, SharePoint, teams and
again we partner with Quest for that who will be coming up a
little bit later. So I won't, I won't still there there fund
in terms of our approach to delivering the project, we we
tend to be as flexible as we possibly can and we will go at
your pace. You know, we understand that everybody's busy
and sometimes things have to wait.
I just saw someone clapping me next.
I perceive that resonates with people. yeah, so, so, so, so
we'll we'll work with your team and obviously you know we we can
start to talk about time scales and that when when the projects
actually initiated. In terms of actually scoping a project, it's
very straightforward.
The first question we ask is how many sources e-mail systems do
you have? Typically it's one, but we have done some projects
where trusts have merged but they haven't got to the point of
merging e-mail services and they're using NHSmail as a way
of doing that. And then it's a number of mailboxes. Once we've
got that we can give you a price per mailbox for the service end
to end. There's no hidden extras or gotchas in there.
If you wanna actually talk further about how we do this and
what what a project might look like for you, you can talk to me
direct. Obviously go via the guys at NHS Digital 1st and I'd
be very happy to talk to you. Thank you.
Thanks Lee for the comprehensive overview. Really appreciate
that. That does bring us to the end of the approved managed
migration partners. So I'll move on to the the tooling and
consultancy partners. So Paul, I believe you'll be presenting
next for bit Titan.
Yeah, thanks very much Chris. Hi everyone. Very nice to to meet
you all. And my name's Paul Agar and I'm the EMEA Region Sales
director for bit Titan based in in the UK and my, my wife
actually works for the NHS, he's the assistant director for
safeguarding in in one of the large NHS trusts in the North
East of England. So the NHS is an organisation that's very,
very close and close to my heart and I very much enjoy the work
that.
So I'll deal with the NHS and hopefully the benefits that
we're we're delivering to to you as an organisation
in terms of who and bit Titan are and we're a software as a
service vendor. And what I mean by that is that we write our own
migration software and we provide the platform and we
support organisations that are using the the software but we
don't actually deliver any migration services ourselves.
Our mission in life really is to is to write the software and and
and and support it. And so in terms of of what the sort of
concept is behind our
software it's it's deliberately designed to be a very, very easy
to use and migration platform. And it's it's got a single
interface um through which you can undertake migrations of of
of many different different routes. So we don't have
different versions for different migration routes. So it's fairly
easy to understand which of our products it is that that you
need to use and we are a pureplay software as a service
tool. And what essentially that means is that you
don't need to install any on premise infrastructure, any on
Prem, on premise hardware or software etc to use the
software. So it's very, very quick and easy to deploy and get
up and running and it runs on Microsoft Azure which is I'm
sure that you all appreciate us is a very secure scalable and
compliant platform
and and and and and and we we really have built the software
and so that it's an enterprise grade and migration tool and and
and as as Rachel said a little bit earlier on in the in the
session and the what we do in terms of of migrations it's I, I
I like to say sometimes to people that that we're often
we're with clusters of glorified copy and paste tool where it's a
lot more complex than that. But the point I'm trying to make in
describing the software in that way is that we don't
edit, change or delete any of the data and in the source when
we migrating it to the to the destination. So you always got a
rollback back there
and and in terms of and if using the the software it's very, very
fast and software and to to use and we get a number of people
that ask us what sort of speeds we we get. Obviously that's very
very dependent on on all sorts of network bandwidth issues
etcetera. But as a as an average and a rule of thumb, we're
getting roundabout 1 GB worth of of of data per user per hour
migrated. And we've worked with organisations from there's one
or two people
right the way up to organisations that are migrating
hundreds of thousands of users.
And could we move on to the next slide please?
Alright, thanks very much.
And so in terms of what our proposition and is to the to the
NHS as I said a a few seconds ago and we we do believe that
we're a leading software as a service migration solution. So
we started life migrating organisations from on Prem
systems into the clouds and it's the clouds being more widely
adopted and by far the biggest story of activity that we're
involved with, involved with now is tenant to tenant migrations.
So obviously that includes migrating workloads such as
e-mail OneDrive archives Teams
SharePoint Online and also where public folders as as well
and we've got we've had a had a four year relationship with
Accenture delivering their migration services to to to the
NHS and and in that time we've made we've migrated some of the
largest NHS trusts and and in in the the the there. So obviously
I think Rachel mentioned a few names before. People that I know
that have been heavily involved with are trust like South
Tyneside, Sheffield Sheffield teaching North and South Essex
and we've also done projects with NHS
Digital
and and and and in in that that four year. Uh we've migrated
over 400,000 and NHS mailboxes to to to NHSmail and and and and
again to give you examples of the sort of scale and speed that
we can we can go at in in 2020 across a six month period and we
migrated on average 24,000 mailboxes per month which was
obviously turned in in very close cooperation with Accenture
and Avanade hoods who'd very carefully planned and those
migrations
and and it was it was great with with with those particular
projects. I think that they they they actually started and ended
and exactly on the sort of days that were were planned as part
of the the project plan that Etcetera and Avanade and put put
together
and in and in 2021 last year we spent an awful lot of
development time and developing our our core products and to to
reflect the the requirements of of the NHS in tenant to tenant
migrations So. So in 2021 we we we had our products solution
assured by NHS Digital to migrate Teams, OneDrive and
SharePoint in a tenant to tenant migration project.
If you could go to the next slide as well please that'd be
great,
excellent, Thanks. So in in terms of what our specific
proposition is to for for the NHS and again as as Rachel
referred to a little bit earlier on, we we use Azure as as I
mentioned as to as to compute to to undertake the migrations and
we've got a very, very specific infrastructure that we've set up
specifically for the NHS which uses UK only migration workers.
So essentially the service that migrate the data they're they're
purely located in in UK data centres
which means that when the data is migrating it doesn't leave
the shores of the of the of the UK.
And as I as I mentioned a couple of minutes ago and last year we
did an awful lot of work to customise the the core product
to address the very specific security requirements that were
dictated to us by NHS Digital. So we use delegate access
permissions and role based access controls and the
mechanism to migrate migrate data.
Most of our work and with the NHS has been done in in
conjunction with Accenture who use us as as at the heart of
their managed migrations. And but we are obviously available
to organisations if they want to undertake and self-service
onboarding. And if that's something that you're interested
in in pursuing then and please speak to NHS Digital and they'll
coordinate that activity through us.
So that's, that's all the, the, the slides that I wanted to run
through with you today.
Perfect. Thanks very much Paul. Really appreciate that. Thank
you. No problem,
lovely. I will move on to quest. Last but not least, Lee, I
believe you'll be presenting.
Yeah, that's right, Chris. Thanks.
Hello everyone. Good morning. My name's Lee Watts, I'm the Head
of Public Sector for Quests, Microsoft Practise. So thanks
for the invite today. And NHS Digital is good to see you all,
so I won't take too much time here. We'll just go over some
brief highlights in terms of where Quest Software are with
the shared tenant platform, the industry validation
within the NHS overall and who we are. And then we'll talk
about some of the software and services that we offer as part
of the NHS Digital Onboarding service,
Um. So is um a couple of the vendors and suppliers have
already said Quest have gone through the software assurance
process with NHS Digital for a range of their migration tools.
Quest Software as an organisation has been around for
plus 30 years. We started within database management. We've moved
on to migration through organic and acquisitive growth and we
have a full portfolio of solutions that
do identity and access management, governance. We've
got a huge portfolio of solutions within the context of
onboarding. We've acquired a number of organisations over the
last few years to support our migration research and
development. So we tackle most of the core workloads within the
Microsoft 365 space as well as all the core Microsoft on Prem
workloads that those NHS Trusts might want to consider moving up
into the
their tenant service. Our goal really is an organisation is
Microsoft modernization.
So what that what that means for Quest is that we look to help
organisations both move those workloads, modernise those
workloads and manage and secure those workloads. And as of last
year, we were the global #1 cosell partner for Microsoft,
which meant we drove adoption of Azure 365 and Microsoft Teams
more than any other vendor globally. Just looking at the
NHS in general, we've delivered some of the largest
NHS Trust migrations around identity and those core 365
workloads and we've obviously brought that experience into
this onboarding exercise. We've been around the NHS for a long
time. As part of the NHSmail two onboarding process, archiving
exchange product was used to help onboarding of NHS trusts as
those trusts moved their exchange environments into that
early
NHSmail service. We've also done a lot of work in terms of
mapping our solutions to some of the core guidelines that are
coming out from NHS Digital and the NCSC. So you'll obviously be
familiar with the NHS Data Security Protection Toolkit and
the Cyber Assessment Framework. So quests have done a lot of
work aligning to those to those guidelines.
Next slide please. Chris,
So just a really, really quick overview. I think the benefit
really of of working with Quest software is unlike unlike bit
Titan, we we are, we are a software vendor but we also have
a large professional services practise. So when it comes to
the options in terms of onboarding that Chris mentioned
at the beginning of the presentation, you can work with
Quest with a managed partner, so a manager Azure partner. So we
typically work with BDS when it comes to onboarding
or you can take a self managed approach with us, um using Quest
Software and services or quest and your preferred systems
integrator partner to deliver that self managed migration in
line with your internal resources to deliver this
programme of work.
I think one thing that that that we've certainly seen as as
people have adopted the adopted the shared tenant is that you
know they rapidly wanted to get the benefits of and adopt those
Productivity Tools and take advantage of those those core
workloads that are sitting in M365. But actually there's a
huge amount of work up front in terms of planning and discovery
across those source environments that you're looking at. So Quest
have actually developed some bespoke, not commercial, off the
shelf software
with the service wrapper to do detailed discovery on network
estates, SharePoint environments, source Microsoft
365 tenants. And that discovery has done at a metadata level and
at a sensitive content level. And we've developed some
specialised profiles to look at specific NHS type data, so those
trusts can make some really informed decisions about what
that migration design looks like and how they might want to
deliver that migration
and what goes where. And that's proved really successful in a
number of trusts. We've probably about 20 to 30 trusts we've
worked with to do that initial discovery piece before they
embark on that migration activity.
That's delivered as a as a fixed service wrap based on the amount
of data that we're analysing.
And again you know we offer the core uh migration services, so
any environment from Exchange file shares, SharePoint on
premise, Microsoft 365 tenants, other enterprise sync and share
systems like Box, Dropbox, Google Drives is covered by a
selection of our tooling. We've also recently had our exchange,
sorry our e-mail archiving solution software assured by NHS
Digital as well. So we can take those
archives that might be sitting in something like Quest Archive
Manager or Semantic Enterprise vault into the NHS share tenant
Exchange loan archive. So and extreme amount of flexibility
again working with partners such as BDS or with ourselves or with
other resellers to develop this programme of work.
Best thing to do in terms of getting in contact with us is,
is is obviously Chris says first of all talk to NHS Digital to
define how you might want to deliver this migration and then
reach out to me directly lead.watsonquest.com and we can
have a technical discovery call to understand the environment,
the estate and how you want to plan this migration moving
forward.
But that was it for me, Chris.
Perfect. Again, thanks very much Lee, really informative and a
big thanks to to everyone who's presented from the the different
partners today. And I think the information will be useful not
only to those who are on the call, but we are recording it
and and sharing it at a later date. So it will be available on
the support site and in various teams channels. So hopefully
it'll provide quite a bit of useful info to quite a wide
audience. So thanks very much to all of you. We'll move on to
almost the last slide.
So it's just about a recap of how to get started. So as I said
at the start and as the suppliers have said before you
speak to a managed migration partner or tooling partner, if
you could please contact us first at the rather long e-mail
address linked above. It's just so we can discuss what your
requirements and intentions might be as far as moving on to
the platform. It's not mandatory, but it is
recommended. So we can obviously give guidance and and
information and and advice
basically and understand what you might be looking to bring
on. And once you've done that, obviously you can contact any
one of the the partners that have presented today.
So that does bring us to a Q&A section of the
presentation. I mean it was fairly comprehensive. So I don't
know if anyone does have any questions. If they do, feel free
to put the hands. If this has been more than enough
information and you want to go away, review the slide deck and
the recording at a later date, that's absolutely fine. Or you
can contact us at the e-mail address above. So I will give a
few seconds just to see if anyone does want to raise any
questions.
Tina,
why we currently have our own on premise exchange with our own
address and we've been looking at obviously the benefits of
either going to the shared tenant or going to our own own
tenant,
what limitations are there currently with the shared one
because we've been looking at whether the telephony options
are available yet within the shared and I don't believe there
are. Is that still the case
as far as the technical capabilities are wondering Matt,
is there an update on telephony that you can give,
so the telephony project is ongoing at the moment. It is a I
think it's either a 12 or a 16 week delivery, um some early
pilot opt adopter organisations will be contacted if they
haven't been already. But yes, it's a piece of work that we've
started and it is due for targeted general availability in
Q1 next year,
fantastic. And I presume that would obviously be because
obviously you get the first level of the licencing free,
don't you, with the shared tenancy and then you pay for the
add-ons or or bolt ONS. So that would be a Bolton we'd need to
pay for, wouldn't it? Yeah, you'd need the phone system
licence as a minimum. And then depending on if you're going to
want to go down the Calling Plans or whether you're going to
want with direct Connect and bring your own supplier the
Calling Plans you'll need to buy calling plan minutes to cover
your calls. Direct Connect you'll obviously have that
contract with that supplier. So it depends on which
those two options you will end up choosing, but both options
are on the road map for us to be delivering. One may be slightly
quicker than the other, but that will come out of the
implementation and design phases we're going through at the
moment.
Fantastic. Thank you. No problem. Thanks Matt. Thanks
Tina. I can see Peter's question in the chat and Matt again you
might be the best place to answer that one because it is
around migrating security groups, which is obviously
something I think we're working on, isn't it? Yes, security
groups is something we're working on. We've had a
hindrance in the way that we can provide the RBAC for that.
Unfortunately natively it is not there yet. So we are having to
create something
spoke to ensure that you can create and manage your own
security groups, but I can't come along and add somebody else
into them without it being there. So the ownership and that
is maintained within the organisation. So we've designed
and we're just finishing our designs at the moment around how
we can provide that as a bespoke capability to you, which we will
then implement. That is likely to be a
Q2 next calendar year.
Thanks, Matt. Peter, if that doesn't answer your question, if
you wouldn't mind emailing a more in depth, um summary of
what you're asking into the migrations mailbox and we'll
pick that one up separately.
Is there anyone else who wants to ask any questions before we
look to wrap things up
That's great and case we'll move on to the final slide which is
just really a thank you to those who have attended, those who
presented and and yeah it's been hopefully useful for for
everyone listening in this. Like I said we'll be shared at some
point soon on the support site and various channels. So
hopefully we'll we'll get some further questions and interest
in the the mailbox, so we can start having some conversations
with organisations that might already be on tenant and want to
bring in
OneDrive, SharePoint data etcetera. All those that are on
their own on Prem
domains and want to look at joining NHSL, you're always
welcome. So just start the conversation off with us in the
migrations mailbox and hopefully we'll hear from you soon. So
thanks everyone for joining and speak to you later.
Thanks, Chris. Thanks, Chris.
Thanks everyone.
Thanks. Thank you all.
Thank you, that was useful.