One of the main functionalities of NHSmaill Guide is to signpost
users to helpful support resources. When I select I want
to access support resources from the main menu, I am taken to a
library with different topics. The topics here reflect the most
common queries for local administrators and that's based
on NHSmail helpdesk statistics. So number of tickets that come
through in a given category, but also feedback from the users who
took part in the pilot phase.
These topics provide guidance on joiners, movers and levers,
Managing user accounts, managing shared mailboxes, some of the
major applications within the Microsoft Office 365 suite, but
also licencing information on those applications. Security,
Some of the most common issues with Global Address List and how
to deal with them, and some of the most common issues with
e-mail delivery and how to deal with them.
Let's go with managing a user account.
The chaplet is now prompting me to be a bit more specific about
what exactly it is that I'm trying to do with the user
account.
I want to manage user policies
and here I am presented with two links to articles on the support
site that can help me with that.
These lengths are clickable, both the hyperlink and the image
preview,
and open as a new tab in my browser.
Now hopefully the support article has been helpful and
I've found the answer to my query. I can now leave feedback
by saying that I don't need any more help.
I can rate my experience from 1:00 to 5:00
and I can leave qualitative feedback about my experience. So
both things that I enjoyed and points for improvement.
And that's the end of a conversation with the chatbot. I
can now type menu in the chat and return to the main menu to
browse new topics.