WEBVTT

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Good afternoon, everybody. Thank
you for joining the session

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today. Uh, my name's Danish
Mahmood and I'm one of the

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project managers at the NHSmail
team within NHS England.

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The session The session today is
to launch the NHSmail of one

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systems uh capability on the
shared tenant and give you an

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overview and a bit of a deep
dive into the solution which is

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now available for and it's just
organisations to use.

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Please be aware that this
webinar is being recorded and

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that we will be sharing it to
the support site after this

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call.

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Um, now uh, just going to a bit
of housekeeping. Um, you've all

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been entered coming in on mute,
Um, that's just so we can get

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through the entire session. We
encourage you to ask questions.

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So if you could please put any
questions into chat or save them

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until the Q&A session at the
end. We'll address any questions

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in chat at Q&A as well and
we don't get to address, we will

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follow up by e-mail and by to
address it there.

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So I'm now going to pass on to
my Accenture colleague Stephanie

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to give the present the, the
slide deck.

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Thank you, Danish. Um, yes,
good. Good afternoon everyone.

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Um, really lovely to have so
many people on the call. Thank

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you for taking the time to join
this session and we've still got

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more people coming in

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And so yeah, as as Danish said,
we're really excited to be able

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to hold this webinar and it is
kind of a launch on a deep dive

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combined the NHSmail teams phone
system

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service and has now gone live
and we are beginning to onboard

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organisations. So the aim of
this session this afternoon

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really is to to give everyone on
this call an overview of what

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this service provides and how
you can onboard if you want to

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the different functionality
which will be available. And

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then also just to kind of

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provide an update on on how to
do that on boarding and and what

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it will entail from your side.
And then of course at the end,

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we have quite a substantial
section of half an hour for

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questions and answers as well.
So any questions that you do

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have, uh, feel free to put them
in the chat as we're going

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through and that's fine. We can
pick them up in the Q&A

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session or if there's anything
we may need a little longer to

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to answer, we'll take them away
and then respond and via e-mail

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where appropriate. Or of course,
just just wait until the Q&A

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section at the end and we can,
you know, you can come off you

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and ask your question,

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OK. So if we just, um, move
forward then to the agenda. So

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firstly, we'll go through an
overview of what phone system

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is. So there'll be some of you
on the call who have a fair idea

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about what this service will
provide and may have looked into

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it or done some kind of research
on the Microsoft functionality

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and outside of this forum. And
then there'll be people who have

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absolutely no idea. So we'll try
and cater for for all kinds on

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this call and give an overview
and then go into a bit more

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detail in a demo

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of the actual functionality,
show you some of the processes

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and highlight everything that
can actually be done with this

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service within the context of
course of of the central tenant

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and for all NHSmail
organisations. So for the

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functionality section, then
that's when we will go through

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the two PSTN connections that we
offer. So there's Calling Plans

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and direct routing and we'll go
into a lot more detail about

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those two in this session. And
we'll then go through the

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different features that phone
system offers.

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So that's all the the good
functionality that's built into

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the Power app and that we'll be
able to show you and hopefully

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answer a lot of questions that
I'm sure a lot of you have

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around exactly what this can do
and the different things you'll

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be able to set up and different
ways to route calls and provide

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menu options, style keys and all
of that good stuff.

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And we'll then go through some
getting started activities, um,

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which are integral to you being
able to, once you've onboarded,

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actually start to use the
telephony services provided

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through the Power app,
especially for those

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organisations who may be using
or may want to use direct

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routing. And so yeah, we'll
we'll go through that in the in

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the demonstration. Then we'll
have a look at the phone system

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policies. And so these are all
the different policies which you

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can assign to your users and and
to groups of users to make sure

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that they have got the

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the policies that you would like
them to have that fit your

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context.

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And and then managing users and
numbers. So we'll show you in

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the power up again where you'll
be able to see a list of all

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your licenced users, where you
can manage those users, where

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you can see all of the numbers
that you have, how to assign

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those numbers either
individually or in bulk to your

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users. And then we'll also have
a look at the reporting

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dashboards as well. So I think
one of the one of the best

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things about this, this offering
and certainly the Power App is

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that there is integrated Power
BI dashboards for reporting. So

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it is quite granular, some of
the reporting

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and there's a separate dashboard
for Calling Plans and a separate

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one for direct routing. So we'll
show you all of that as well

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and walk through that and answer
any questions.

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Then we'll move on to
prerequisites. So like all of

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these services and there are,
um, kind of tasks and activities

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that organisations need to do
locally to be able to use this

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service. So we'll go through
what those are and they are

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different for Calling Plans and
direct routing. So I'll go

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through both depending on which
one your organisation would be

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best suited to

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and then we'll go through
onboarding. So once we've been

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through what this offers and and
we've talked through the

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prerequisites, if this is
something that you think would

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be a good fit for your
organisation, you're interested

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in actually submitting a request
to onboard. We'll walk through

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how you actually do that. And
then I'll also talk in detail

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about the phone system, admin,
administrator roles as well. So

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these are really important to
this service and they're kind of

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the backbone of of how you
assign and delegate permissions,

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the people at your organisation
who will be managing this

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service for you. So we'll go
into a lot of detail about that

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and explain and who can become
those administrators and how

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they actually get those
permissions to be able to manage

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the service for your
organisation. And then we'll go

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through guidance and support. So
again just like with with any of

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these services, of course there
is a lot of support and guidance

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that's being provided on the
support site and there's also a

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phone system live service team.

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So go through that in a bit more
detail and then finally at the

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end we've got question and
answer session.

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OK. So let's get into it then.
So if we just forward onto the

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next slide Danish. Thank you.

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OK. So for those who who have
absolutely no idea what this is

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00:06:38.156 --> 00:06:41.610
and very, very simply, Teams
phone system is essentially

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00:06:41.610 --> 00:06:45.307
provided and so that means that
it is on the central tenant,

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it's integrated with NHSmail and
for NHSmail organisations in

6770cd19-9502-4c68-89c7-0fb9878aa7e8-4
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terms of licencing, centrally
provided doesn't mean that it's

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00:06:52.821 --> 00:06:56.820
it's fully funded the licencing.
There is still a requirement for

6770cd19-9502-4c68-89c7-0fb9878aa7e8-6
00:06:56.820 --> 00:07:00.517
organisations to procure and
their own licences for this and

6770cd19-9502-4c68-89c7-0fb9878aa7e8-7
00:07:00.517 --> 00:07:04.213
assign those two users to be
able to use the service. But in

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00:07:04.213 --> 00:07:04.879
terms of it

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00:07:04.950 --> 00:07:08.970
being on the central tenant it
is essentially provided, so it's

02361831-9deb-4bd0-b679-45d8f8b75102-1
00:07:08.970 --> 00:07:12.363
cloud hosted telephony
capability and it allows users

02361831-9deb-4bd0-b679-45d8f8b75102-2
00:07:12.363 --> 00:07:16.321
with teams to receive and make
external calls and to set a lot

02361831-9deb-4bd0-b679-45d8f8b75102-3
00:07:16.321 --> 00:07:20.467
of different calling policies to
manage how calls are routed, who

02361831-9deb-4bd0-b679-45d8f8b75102-4
00:07:20.467 --> 00:07:24.488
picks up calls etcetera. And and
you can use this with you know

02361831-9deb-4bd0-b679-45d8f8b75102-5
00:07:24.488 --> 00:07:28.383
your laptops your desktops and
if you're using direct routing

02361831-9deb-4bd0-b679-45d8f8b75102-6
00:07:28.383 --> 00:07:32.403
you can also integrate it with
existing infrastructure and kind

02361831-9deb-4bd0-b679-45d8f8b75102-7
00:07:32.403 --> 00:07:36.173
of legacy telephony equipment if
if you've got that in your

02361831-9deb-4bd0-b679-45d8f8b75102-8
00:07:36.173 --> 00:07:36.990
organisations

da8755f8-4a42-4fb3-97cb-35cee1db034d-0
00:07:37.820 --> 00:07:38.260
um,

3e505a2f-09d5-4a9d-8be9-1f79a9bad716-0
00:07:39.000 --> 00:07:42.755
as I said at the start there's
two PSTN connectivity options at

3e505a2f-09d5-4a9d-8be9-1f79a9bad716-1
00:07:42.755 --> 00:07:46.218
the moment so there's Calling
Plans and direct routing and

3e505a2f-09d5-4a9d-8be9-1f79a9bad716-2
00:07:46.218 --> 00:07:49.680
hopefully once we get into the
difference between these it

3e505a2f-09d5-4a9d-8be9-1f79a9bad716-3
00:07:49.680 --> 00:07:53.201
should be fairly obvious to you
which one your organisation

3e505a2f-09d5-4a9d-8be9-1f79a9bad716-4
00:07:53.201 --> 00:07:54.610
might be best suited to.

a4335259-92e1-4cc4-9083-816d19ad5c52-0
00:07:56.280 --> 00:07:59.652
Um, the offering is itself
service once you're on boarded.

a4335259-92e1-4cc4-9083-816d19ad5c52-1
00:07:59.652 --> 00:08:02.854
So obviously we will provide the
access and to both the

a4335259-92e1-4cc4-9083-816d19ad5c52-2
00:08:02.854 --> 00:08:06.455
functionality and the power app
which will allow you to do all

a4335259-92e1-4cc4-9083-816d19ad5c52-3
00:08:06.455 --> 00:08:09.542
of the management and
administration tasks and set up

a4335259-92e1-4cc4-9083-816d19ad5c52-4
00:08:09.542 --> 00:08:12.972
your policies and manage your
users and but it is very much

a4335259-92e1-4cc4-9083-816d19ad5c52-5
00:08:12.972 --> 00:08:16.517
once an organisation onboarded
it is then yours to manage and

a4335259-92e1-4cc4-9083-816d19ad5c52-6
00:08:16.517 --> 00:08:19.890
yours to kind of maintain and
and look after and make sure

a4335259-92e1-4cc4-9083-816d19ad5c52-7
00:08:19.890 --> 00:08:22.520
that it's set up correctly for
what you need.

397c5a6e-aa01-4dac-a0c4-d835d9218ff9-0
00:08:23.380 --> 00:08:23.850
Um,

25134900-efee-4835-bd7b-b2f3a257e34f-0
00:08:24.660 --> 00:08:27.764
and as I said the reporting as
well and we'll look into because

25134900-efee-4835-bd7b-b2f3a257e34f-1
00:08:27.764 --> 00:08:30.626
you can get a lot of information
from the reporting that's

25134900-efee-4835-bd7b-b2f3a257e34f-2
00:08:30.626 --> 00:08:32.130
integrated into this Power app.

bc8b401e-3255-4d2e-8e5d-c78dbb40e4e4-0
00:08:33.060 --> 00:08:36.927
So in terms of that Power App,
you'll see this screen shot down

bc8b401e-3255-4d2e-8e5d-c78dbb40e4e4-1
00:08:36.927 --> 00:08:40.733
in the bottom right hand corner
there. So this is is the Power

bc8b401e-3255-4d2e-8e5d-c78dbb40e4e4-2
00:08:40.733 --> 00:08:44.117
app that is used to manage this
whole service and every

bc8b401e-3255-4d2e-8e5d-c78dbb40e4e4-3
00:08:44.117 --> 00:08:47.984
individual who becomes the phone
System Administrator will have

bc8b401e-3255-4d2e-8e5d-c78dbb40e4e4-4
00:08:47.984 --> 00:08:51.609
access to this. And this is
where all of the activities and

bc8b401e-3255-4d2e-8e5d-c78dbb40e4e4-5
00:08:51.609 --> 00:08:55.537
configuration of policies adding
of in of SBC's. If you're using

bc8b401e-3255-4d2e-8e5d-c78dbb40e4e4-6
00:08:55.537 --> 00:08:59.162
direct routing, checking the
reporting, all of this will be

bc8b401e-3255-4d2e-8e5d-c78dbb40e4e4-7
00:08:59.162 --> 00:09:02.848
done through this power app and
so it's a custom built Power

bc8b401e-3255-4d2e-8e5d-c78dbb40e4e4-8
00:09:02.848 --> 00:09:03.090
app.

9ee01d8f-0549-411c-9a50-0b3770055171-0
00:09:03.590 --> 00:09:07.256
It very much mimics the
functionality within the Teams

9ee01d8f-0549-411c-9a50-0b3770055171-1
00:09:07.256 --> 00:09:11.456
admin centre and very similar
and and we'll we'll demo that in

9ee01d8f-0549-411c-9a50-0b3770055171-2
00:09:11.456 --> 00:09:11.990
a second

9bdddfaa-2a4c-41c0-9f8f-f26c05327562-0
00:09:13.180 --> 00:09:16.619
in terms of benefits then. So
we've got a list there on this

9bdddfaa-2a4c-41c0-9f8f-f26c05327562-1
00:09:16.619 --> 00:09:19.947
slide, um it's not a full
exhaustive list of benefits, but

9bdddfaa-2a4c-41c0-9f8f-f26c05327562-2
00:09:19.947 --> 00:09:23.556
I think key ones definitely. So
obviously it's consolidation of

9bdddfaa-2a4c-41c0-9f8f-f26c05327562-3
00:09:23.556 --> 00:09:26.319
your voice capability to a
single client, direct

9bdddfaa-2a4c-41c0-9f8f-f26c05327562-4
00:09:26.319 --> 00:09:29.759
integration with this central
tenant. And there's also multi

9bdddfaa-2a4c-41c0-9f8f-f26c05327562-5
00:09:29.759 --> 00:09:33.086
organisation logic built into
the Power app, which is very

9bdddfaa-2a4c-41c0-9f8f-f26c05327562-6
00:09:33.086 --> 00:09:36.582
helpful I think for a lot of
organisations. Especially if you

9bdddfaa-2a4c-41c0-9f8f-f26c05327562-7
00:09:36.582 --> 00:09:39.853
are multi organisations and
you're managing more than one

9bdddfaa-2a4c-41c0-9f8f-f26c05327562-8
00:09:39.853 --> 00:09:43.349
organisation. And so you'll be
able to kind of switch between

a4bb2858-3776-4d1e-8452-ee9c46ad5666-0
00:09:43.520 --> 00:09:46.143
um ODS codes within the Power
app without having to kind of

a4bb2858-3776-4d1e-8452-ee9c46ad5666-1
00:09:46.143 --> 00:09:47.980
log in and log out on different
accounts.

441a9d06-5477-43c7-8f6c-cbd4ee0e305c-0
00:09:48.850 --> 00:09:52.580
And the the phone system admin
roles, there are two uh which

441a9d06-5477-43c7-8f6c-cbd4ee0e305c-1
00:09:52.580 --> 00:09:56.493
offer tiered permissions and so
there's kind of like a a higher

441a9d06-5477-43c7-8f6c-cbd4ee0e305c-2
00:09:56.493 --> 00:10:00.468
level permission and then a kind
of mid, mid tier permission um.

441a9d06-5477-43c7-8f6c-cbd4ee0e305c-3
00:10:00.468 --> 00:10:04.260
So that also should help if you
are trying to manage multiple

441a9d06-5477-43c7-8f6c-cbd4ee0e305c-4
00:10:04.260 --> 00:10:08.051
organisations and then on the
reporting dashboards as well as

441a9d06-5477-43c7-8f6c-cbd4ee0e305c-5
00:10:08.051 --> 00:10:11.965
being able to see that granular
data on the screens themselves.

441a9d06-5477-43c7-8f6c-cbd4ee0e305c-6
00:10:11.965 --> 00:10:15.634
And you'll also be able to
export the reporting data either

441a9d06-5477-43c7-8f6c-cbd4ee0e305c-7
00:10:15.634 --> 00:10:19.120
directly to your desktop and or
you can also request for

81ec49d3-767d-46dd-a07a-2712f087058d-0
00:10:19.300 --> 00:10:22.550
and lists of your licenced users
details as well.

2ff52431-f639-47d6-b347-017617aa22bd-0
00:10:23.790 --> 00:10:24.190
And

66846afd-72a9-4601-a03f-ae119cca7f95-0
00:10:24.970 --> 00:10:28.789
so in terms of onboarding and
I'll go through the process in

66846afd-72a9-4601-a03f-ae119cca7f95-1
00:10:28.789 --> 00:10:32.797
detail in a little bit but just
a a kind of high level and look

66846afd-72a9-4601-a03f-ae119cca7f95-2
00:10:32.797 --> 00:10:36.929
at it now. So it will be done in
a phased manner and and it is it

66846afd-72a9-4601-a03f-ae119cca7f95-3
00:10:36.929 --> 00:10:40.686
will be done on a first come
first serve basis. And so like

66846afd-72a9-4601-a03f-ae119cca7f95-4
00:10:40.686 --> 00:10:44.694
any of these services, once we
we go live and we start and just

66846afd-72a9-4601-a03f-ae119cca7f95-5
00:10:44.694 --> 00:10:48.639
keen to to make sure it's a bit
of a ramp up and we're kind of

66846afd-72a9-4601-a03f-ae119cca7f95-6
00:10:48.639 --> 00:10:52.395
managing it to begin with. And
so that will be the approach

66846afd-72a9-4601-a03f-ae119cca7f95-7
00:10:52.395 --> 00:10:53.210
here as well.

62fa39c3-fcee-4961-8024-b67238a3543e-0
00:10:54.000 --> 00:10:57.501
We've got 3 pilot organisations
who have used the service and

62fa39c3-fcee-4961-8024-b67238a3543e-1
00:10:57.501 --> 00:11:00.946
obviously provided positive
feedback, which is why we've now

62fa39c3-fcee-4961-8024-b67238a3543e-2
00:11:00.946 --> 00:11:04.335
taken this, this further and
gone live with it. April slots

62fa39c3-fcee-4961-8024-b67238a3543e-3
00:11:04.335 --> 00:11:07.893
and for this month, half filled.
We had limited slots in April

62fa39c3-fcee-4961-8024-b67238a3543e-4
00:11:07.893 --> 00:11:11.338
just because it's the first
cohort. And as I say, wanting to

62fa39c3-fcee-4961-8024-b67238a3543e-5
00:11:11.338 --> 00:11:14.332
to ramp up and manage that
initial kind of number of

62fa39c3-fcee-4961-8024-b67238a3543e-6
00:11:14.332 --> 00:11:17.777
organisations joining to start
with, but there are available

62fa39c3-fcee-4961-8024-b67238a3543e-7
00:11:17.777 --> 00:11:21.391
and slots from May onwards. So
as I say if we get through this,

62fa39c3-fcee-4961-8024-b67238a3543e-8
00:11:21.391 --> 00:11:24.837
this presentation and this is
something that you really want

62fa39c3-fcee-4961-8024-b67238a3543e-9
00:11:24.837 --> 00:11:24.949
to

b495734b-19fc-4351-9454-8e8a2c10c1a3-0
00:11:25.070 --> 00:11:28.303
to look into and and on board
your organisation then you can

b495734b-19fc-4351-9454-8e8a2c10c1a3-1
00:11:28.303 --> 00:11:31.695
submit a request and we do have
slots available from next month

b495734b-19fc-4351-9454-8e8a2c10c1a3-2
00:11:31.695 --> 00:11:32.120
onwards.

5d15f43d-769f-453b-ac49-d08a8e91b0df-0
00:11:33.960 --> 00:11:37.365
Umm OK, prerequisites then. So
again I'll go into it in a bit

5d15f43d-769f-453b-ac49-d08a8e91b0df-1
00:11:37.365 --> 00:11:40.716
more detail in a second. But
just at a high level, licencing

5d15f43d-769f-453b-ac49-d08a8e91b0df-2
00:11:40.716 --> 00:11:43.793
is definitely the main
prerequisite to be aware of with

5d15f43d-769f-453b-ac49-d08a8e91b0df-3
00:11:43.793 --> 00:11:46.869
this. And then also for direct
routing and there's some

5d15f43d-769f-453b-ac49-d08a8e91b0df-4
00:11:46.869 --> 00:11:49.616
additional setups and
infrastructure setup around

5d15f43d-769f-453b-ac49-d08a8e91b0df-5
00:11:49.616 --> 00:11:52.802
SBC's and just making sure that
if you have a current SIP

5d15f43d-769f-453b-ac49-d08a8e91b0df-6
00:11:52.802 --> 00:11:54.890
provider or third party provider
that

0a00f1c3-9bc3-4789-b3fd-ff053a9aec25-0
00:11:56.170 --> 00:11:59.530
you've got contracts and and
line rentals etcetera agreed

0a00f1c3-9bc3-4789-b3fd-ff053a9aec25-1
00:11:59.530 --> 00:12:00.110
with them.

bd51d32f-d2fb-40a9-a359-fbd473cf8f3e-0
00:12:00.770 --> 00:12:04.926
So let's move forwards, Danish
please, and let's take a look at

bd51d32f-d2fb-40a9-a359-fbd473cf8f3e-1
00:12:04.926 --> 00:12:07.590
the different PSTN connection
types. So,

9dafdf5e-6e36-429c-9bd5-94b0633d55d3-0
00:12:08.550 --> 00:12:11.904
and as I say, there's two
available at the moment. The

9dafdf5e-6e36-429c-9bd5-94b0633d55d3-1
00:12:11.904 --> 00:12:13.490
first one is Calling Plans

f7196f8f-42fc-4fb4-8b5a-46292a092e50-0
00:12:14.410 --> 00:12:18.122
and this is the easiest,
simplest option. And so this is

f7196f8f-42fc-4fb4-8b5a-46292a092e50-1
00:12:18.122 --> 00:12:21.769
all in the cloud, and this is
Microsoft's Calling Plans

f7196f8f-42fc-4fb4-8b5a-46292a092e50-2
00:12:21.769 --> 00:12:22.289
offering

1cea742e-66ca-455d-92f0-9758f6ef4aa0-0
00:12:23.190 --> 00:12:23.660
and

48280294-e898-4ff0-8535-65dd5feb1ff0-0
00:12:24.360 --> 00:12:28.078
benefits. So it's it's managed
access via Microsoft. There's no

48280294-e898-4ff0-8535-65dd5feb1ff0-1
00:12:28.078 --> 00:12:31.623
need for you to retain your
current carrier, so you can just

48280294-e898-4ff0-8535-65dd5feb1ff0-2
00:12:31.623 --> 00:12:35.110
go directly through Microsoft
with the Calling Plans option

748480e3-4c20-4490-b271-ead60aaab0b4-0
00:12:35.820 --> 00:12:39.351
and you can part numbers. If
you've got existing numbers, you

748480e3-4c20-4490-b271-ead60aaab0b4-1
00:12:39.351 --> 00:12:42.826
can part them to Microsoft and
to be added. And you can also

748480e3-4c20-4490-b271-ead60aaab0b4-2
00:12:42.826 --> 00:12:46.244
order numbers directly from
Microsoft through the Power app

748480e3-4c20-4490-b271-ead60aaab0b4-3
00:12:46.244 --> 00:12:49.377
as well. And there's no
requirement to deploy any kind

748480e3-4c20-4490-b271-ead60aaab0b4-4
00:12:49.377 --> 00:12:53.080
of on premises infrastructure or
anything, it's all in the cloud

748480e3-4c20-4490-b271-ead60aaab0b4-5
00:12:53.080 --> 00:12:56.384
essentially. So this is the
simplest option. Obviously it

748480e3-4c20-4490-b271-ead60aaab0b4-6
00:12:56.384 --> 00:12:59.517
will depend on your local
context because the downside

748480e3-4c20-4490-b271-ead60aaab0b4-7
00:12:59.517 --> 00:13:02.594
with it being cloud only of
course is that it doesn't

748480e3-4c20-4490-b271-ead60aaab0b4-8
00:13:02.594 --> 00:13:06.240
provide any integration with any
local PBX or analogue devices.

8234dab9-27de-4e6c-a176-01cab502177a-0
00:13:06.480 --> 00:13:10.392
And so that's Calling Plans and
prerequisites for Calling Plans

8234dab9-27de-4e6c-a176-01cab502177a-1
00:13:10.392 --> 00:13:14.181
is really just the licencing
which we'll go into in a second.

8234dab9-27de-4e6c-a176-01cab502177a-2
00:13:14.181 --> 00:13:17.849
And but of course because it's
cloud, there's there's no on

8234dab9-27de-4e6c-a176-01cab502177a-3
00:13:17.849 --> 00:13:21.150
premises kind of set up our
activities to run through

56578d0d-faa8-4090-85be-49d5c41b8845-0
00:13:22.310 --> 00:13:25.620
um direct routing then. So this
is the second option

50391482-dc42-474a-870e-846f841e0537-0
00:13:26.550 --> 00:13:29.816
and it is a little bit more
involved just because this is

50391482-dc42-474a-870e-846f841e0537-1
00:13:29.816 --> 00:13:33.138
what provides that integration
within existing on premises

50391482-dc42-474a-870e-846f841e0537-2
00:13:33.138 --> 00:13:36.573
infrastructure that you've got.
So these two together should

50391482-dc42-474a-870e-846f841e0537-3
00:13:36.573 --> 00:13:39.839
cater for the vast, vast
majority of organisations and as

50391482-dc42-474a-870e-846f841e0537-4
00:13:39.839 --> 00:13:43.274
I say hopefully looking at this
now it should be kind of you

50391482-dc42-474a-870e-846f841e0537-5
00:13:43.274 --> 00:13:46.540
know fairly clear to you which
one would be best for your

50391482-dc42-474a-870e-846f841e0537-6
00:13:46.540 --> 00:13:49.300
organisation what you've
currently got in place.

0cce746e-67b1-452c-b0b2-826b8a1af1ff-0
00:13:50.000 --> 00:13:54.216
And so the benefits of direct
routing and when you set your

0cce746e-67b1-452c-b0b2-826b8a1af1ff-1
00:13:54.216 --> 00:13:57.730
SBC's up and to to help with
this is that you can

7cea4a28-9162-4d85-8b66-0ea4a44b2a64-0
00:13:58.940 --> 00:14:02.485
onboard those and and they can
integrate with the with third

7cea4a28-9162-4d85-8b66-0ea4a44b2a64-1
00:14:02.485 --> 00:14:05.507
party PSTN and that's
interoperable with any legacy

7cea4a28-9162-4d85-8b66-0ea4a44b2a64-2
00:14:05.507 --> 00:14:08.587
telephony equipment. And if
you've already got a SIP

7cea4a28-9162-4d85-8b66-0ea4a44b2a64-3
00:14:08.587 --> 00:14:11.610
provider and current line
rentals in place and line

7cea4a28-9162-4d85-8b66-0ea4a44b2a64-4
00:14:11.610 --> 00:14:15.155
packages then obviously those
can can remain and and you can

7cea4a28-9162-4d85-8b66-0ea4a44b2a64-5
00:14:15.155 --> 00:14:18.816
just use direct routing without
moving away from those current

7cea4a28-9162-4d85-8b66-0ea4a44b2a64-6
00:14:18.816 --> 00:14:19.339
providers

f9fb72d0-43a4-4ef8-a996-9f7e0e8a84aa-0
00:14:21.470 --> 00:14:25.117
and with the SBC , so again
there's a lot of of technical

f9fb72d0-43a4-4ef8-a996-9f7e0e8a84aa-1
00:14:25.117 --> 00:14:29.016
activity and that we could go
through here and there is a lot

f9fb72d0-43a4-4ef8-a996-9f7e0e8a84aa-2
00:14:29.016 --> 00:14:32.726
of guidance on the support site
around how to optimise the

f9fb72d0-43a4-4ef8-a996-9f7e0e8a84aa-3
00:14:32.726 --> 00:14:36.750
connectivity of you're setting
these up and the different kinds

f9fb72d0-43a4-4ef8-a996-9f7e0e8a84aa-4
00:14:36.750 --> 00:14:40.523
of SBC's etc. I won't go into
that in great detail now, but

f9fb72d0-43a4-4ef8-a996-9f7e0e8a84aa-5
00:14:40.523 --> 00:14:44.359
just suffice it to say that
there's different types of SBC's

f9fb72d0-43a4-4ef8-a996-9f7e0e8a84aa-6
00:14:44.359 --> 00:14:48.384
that you could use, so physical
ones, virtual or carrier hosted

f9fb72d0-43a4-4ef8-a996-9f7e0e8a84aa-7
00:14:48.384 --> 00:14:51.340
as well. So again, it will very
much depend on

173ab9ba-6e0c-45f0-a284-b824b4c0710d-0
00:14:51.410 --> 00:14:54.650
your own local context in in
what you would do here.

49b502c7-447f-4d72-91d6-8d637ef6bd08-0
00:14:55.780 --> 00:15:00.422
And I think we can move ahead
Danish, if that's OK, move on to

49b502c7-447f-4d72-91d6-8d637ef6bd08-1
00:15:00.422 --> 00:15:01.380
the features.

ea740ac9-f00b-4172-8055-273af13e81ef-0
00:15:02.610 --> 00:15:03.880
Perfect. OK, so

c3f565b7-539a-4d30-99c6-8a212a1ab39c-0
00:15:04.880 --> 00:15:08.555
this screen, um this slide here
gives you kind of an overview of

c3f565b7-539a-4d30-99c6-8a212a1ab39c-1
00:15:08.555 --> 00:15:11.948
exactly what is in this power
app. So once you've onboarded

c3f565b7-539a-4d30-99c6-8a212a1ab39c-2
00:15:11.948 --> 00:15:15.397
and and you'll have chosen if
you're Calling Plans or direct

c3f565b7-539a-4d30-99c6-8a212a1ab39c-3
00:15:15.397 --> 00:15:15.850
routing,

d77b0010-6d2a-42f6-b4a2-a7b556f72a75-0
00:15:16.670 --> 00:15:19.106
then the phone System
Administrator of your

d77b0010-6d2a-42f6-b4a2-a7b556f72a75-1
00:15:19.106 --> 00:15:22.428
organisation will get access to
this power app. And this is

d77b0010-6d2a-42f6-b4a2-a7b556f72a75-2
00:15:22.428 --> 00:15:25.695
where you can start to add specs
if you need to for direct

d77b0010-6d2a-42f6-b4a2-a7b556f72a75-3
00:15:25.695 --> 00:15:29.239
routing, upload numbers, request
numbers and manage your users,

d77b0010-6d2a-42f6-b4a2-a7b556f72a75-4
00:15:29.239 --> 00:15:32.728
start to configure policies and
then assign to users etcetera.

d77b0010-6d2a-42f6-b4a2-a7b556f72a75-5
00:15:32.728 --> 00:15:35.995
So this is really a critical
part of this service and what

d77b0010-6d2a-42f6-b4a2-a7b556f72a75-6
00:15:35.995 --> 00:15:39.151
we've got on this screen here is
just to run through the

d77b0010-6d2a-42f6-b4a2-a7b556f72a75-7
00:15:39.151 --> 00:15:42.529
functionality that's offered in
each one of the sections. So

d77b0010-6d2a-42f6-b4a2-a7b556f72a75-8
00:15:42.529 --> 00:15:45.851
you'll be able to see on the
Power App itself, there's four

d77b0010-6d2a-42f6-b4a2-a7b556f72a75-9
00:15:45.851 --> 00:15:47.070
key kind of categories

d11655bb-37c6-41fc-a26c-50582be45e1c-0
00:15:47.410 --> 00:15:50.793
and this getting started,
managing policies and features,

d11655bb-37c6-41fc-a26c-50582be45e1c-1
00:15:50.793 --> 00:15:53.709
managing users and numbers and
then the reporting

d11655bb-37c6-41fc-a26c-50582be45e1c-2
00:15:53.709 --> 00:15:57.267
functionality. So what we've got
here is a list of kind of a

d11655bb-37c6-41fc-a26c-50582be45e1c-3
00:15:57.267 --> 00:16:00.184
summary list of everything
within these different

d11655bb-37c6-41fc-a26c-50582be45e1c-4
00:16:00.184 --> 00:16:03.917
categories. So getting started
really is about completing those

d11655bb-37c6-41fc-a26c-50582be45e1c-5
00:16:03.917 --> 00:16:07.417
prerequisites and making sure
you've got numbers within the

d11655bb-37c6-41fc-a26c-50582be45e1c-6
00:16:07.417 --> 00:16:11.092
Power App that you can, that you
can use and assign to numbers

d11655bb-37c6-41fc-a26c-50582be45e1c-7
00:16:11.092 --> 00:16:14.766
and managing polls and features
is configuring those policies.

d11655bb-37c6-41fc-a26c-50582be45e1c-8
00:16:14.766 --> 00:16:17.975
So it could be calling out
caller ID policies, calling

d11655bb-37c6-41fc-a26c-50582be45e1c-9
00:16:17.975 --> 00:16:18.500
policies,

68778394-a219-4f03-99b4-94456bdc3744-0
00:16:18.710 --> 00:16:23.236
auto attendance and call queues,
and setting up business hours,

68778394-a219-4f03-99b4-94456bdc3744-1
00:16:23.236 --> 00:16:27.762
holidays, dial keys. All of that
stuff will be in this category

68778394-a219-4f03-99b4-94456bdc3744-2
00:16:27.762 --> 00:16:29.460
and separate categories.

95667dd4-c8c0-4f52-bae1-47a70e52a001-0
00:16:30.660 --> 00:16:32.290
And then managing user numbers

99faf39d-ef2e-400f-9278-d050e671d4a7-0
00:16:32.990 --> 00:16:36.696
as it says, is is where you
manage those users numbers and

99faf39d-ef2e-400f-9278-d050e671d4a7-1
00:16:36.696 --> 00:16:40.843
there's also individual and bulk
assign of users and policies and

99faf39d-ef2e-400f-9278-d050e671d4a7-2
00:16:40.843 --> 00:16:44.676
numbers as well. And and then
you can also change the number

99faf39d-ef2e-400f-9278-d050e671d4a7-3
00:16:44.676 --> 00:16:48.509
type within this category And
then for reporting dashboards.

99faf39d-ef2e-400f-9278-d050e671d4a7-4
00:16:48.509 --> 00:16:52.404
As you'll see when we do the
demo, you can get quite a lot of

99faf39d-ef2e-400f-9278-d050e671d4a7-5
00:16:52.404 --> 00:16:52.970
detail on

92de7761-6ca6-4257-b4c8-eb02806b7c29-0
00:16:53.670 --> 00:16:57.501
at length of calls, reasons for
any unsuccessful calls. If

92de7761-6ca6-4257-b4c8-eb02806b7c29-1
00:16:57.501 --> 00:17:01.787
you're using direct routing, you
can filter by month, year, user,

92de7761-6ca6-4257-b4c8-eb02806b7c29-2
00:17:01.787 --> 00:17:05.943
etcetera and you can export that
data to your desktop. And then

92de7761-6ca6-4257-b4c8-eb02806b7c29-3
00:17:05.943 --> 00:17:10.034
you'll also be able to request a
report of your licenced users

92de7761-6ca6-4257-b4c8-eb02806b7c29-4
00:17:10.034 --> 00:17:13.605
and relevant details that you
might need for for audit

92de7761-6ca6-4257-b4c8-eb02806b7c29-5
00:17:13.605 --> 00:17:14.320
purposes or

e4014dfb-8725-4761-b370-f4fb6e0d4685-0
00:17:15.550 --> 00:17:19.700
just checking which users have
got the correct licences, etc.

e3bea6ec-79c9-4264-a54f-e5cf4d0de180-0
00:17:21.310 --> 00:17:24.731
So let's move ahead then to the
next slide. And what we're going

e3bea6ec-79c9-4264-a54f-e5cf4d0de180-1
00:17:24.731 --> 00:17:27.995
to do now is I'm going to hand
over to Hemat and my colleague

e3bea6ec-79c9-4264-a54f-e5cf4d0de180-2
00:17:27.995 --> 00:17:31.206
is going to walk through the
demonstration of this power app

e3bea6ec-79c9-4264-a54f-e5cf4d0de180-3
00:17:31.206 --> 00:17:34.575
and show you exactly what's in
each one of these categories, so

e3bea6ec-79c9-4264-a54f-e5cf4d0de180-4
00:17:34.575 --> 00:17:37.313
you get a sense of the
functionality that's offered

e3bea6ec-79c9-4264-a54f-e5cf4d0de180-5
00:17:37.313 --> 00:17:40.419
through phone system. So we're
going to start with the the

e3bea6ec-79c9-4264-a54f-e5cf4d0de180-6
00:17:40.419 --> 00:17:43.577
getting started and which is a
say is about kind of setting

e3bea6ec-79c9-4264-a54f-e5cf4d0de180-7
00:17:43.577 --> 00:17:46.631
your numbers, making sure the
prerequisite activities are

e3bea6ec-79c9-4264-a54f-e5cf4d0de180-8
00:17:46.631 --> 00:17:49.789
completed. Then we'll go through
the policy screens and the

e3bea6ec-79c9-4264-a54f-e5cf4d0de180-9
00:17:49.789 --> 00:17:51.789
different policies you can
configure.

d8dcbf35-6597-4639-8333-8f9a5dbfa48c-0
00:17:51.940 --> 00:17:55.635
Then we'll look at users numbers
and then finally the reporting

d8dcbf35-6597-4639-8333-8f9a5dbfa48c-1
00:17:55.635 --> 00:17:59.041
dashboards. Hemat, you OK to
take over from here and share

d8dcbf35-6597-4639-8333-8f9a5dbfa48c-2
00:17:59.041 --> 00:18:01.120
your screen walk through this
demo?

bdc23618-386c-48e1-b9d1-6be66fb56c96-0
00:18:02.510 --> 00:18:04.670
Yeah, sure. Steph. Thank you.
Thank you.

b7ba0aca-c1c0-4038-b648-4e0f37c8bc6f-0
00:18:12.320 --> 00:18:16.281
Hello everyone. Yeah, so my name
is Hemant Maheshwari and as part

b7ba0aca-c1c0-4038-b648-4e0f37c8bc6f-1
00:18:16.281 --> 00:18:19.942
of this session I'll be going
through this demo. We won't be

b7ba0aca-c1c0-4038-b648-4e0f37c8bc6f-2
00:18:19.942 --> 00:18:23.483
able to cover each and every
section of this app, but yeah

b7ba0aca-c1c0-4038-b648-4e0f37c8bc6f-3
00:18:23.483 --> 00:18:27.085
we'll we'll try to highlight
most of the important sections

b7ba0aca-c1c0-4038-b648-4e0f37c8bc6f-4
00:18:27.085 --> 00:18:30.686
and and then yeah, if you any
questions we'll go through in

b7ba0aca-c1c0-4038-b648-4e0f37c8bc6f-5
00:18:30.686 --> 00:18:34.287
the end. So, so this is the main
interface of the new phone

b7ba0aca-c1c0-4038-b648-4e0f37c8bc6f-6
00:18:34.287 --> 00:18:38.068
system app. This is basically
will allow you to set up all the

b7ba0aca-c1c0-4038-b648-4e0f37c8bc6f-7
00:18:38.068 --> 00:18:41.850
phone system features especially
from telephony point of view.

2bde5e93-6936-4282-a8f4-e9a793a9d08d-0
00:18:42.230 --> 00:18:45.931
As Steph mentioned before you
can use this app for any

2bde5e93-6936-4282-a8f4-e9a793a9d08d-1
00:18:45.931 --> 00:18:49.766
configuration. The prerequisite
is licencing. Uh Without

2bde5e93-6936-4282-a8f4-e9a793a9d08d-2
00:18:49.766 --> 00:18:53.468
licencing Umm this app won't
give you any features. Uh

2bde5e93-6936-4282-a8f4-e9a793a9d08d-3
00:18:53.468 --> 00:18:57.909
because depending on whether you
are going to use calling plan or

2bde5e93-6936-4282-a8f4-e9a793a9d08d-4
00:18:57.909 --> 00:19:01.745
direct routing you need to have
a specific licence types

2bde5e93-6936-4282-a8f4-e9a793a9d08d-5
00:19:01.745 --> 00:19:05.984
assigned to the users in order
to manage or use functionality.

2bde5e93-6936-4282-a8f4-e9a793a9d08d-6
00:19:05.984 --> 00:19:10.291
So this portal is basically our
app is is categorised into four

2bde5e93-6936-4282-a8f4-e9a793a9d08d-7
00:19:10.291 --> 00:19:13.320
main sections as you can see
getting started

486d9fbe-7f0f-4d2e-971d-c87ca461fe5c-0
00:19:13.420 --> 00:19:16.775
followed by policies, manage
users's number and then

486d9fbe-7f0f-4d2e-971d-c87ca461fe5c-1
00:19:16.775 --> 00:19:20.827
reporting and then there are few
other options available in the

486d9fbe-7f0f-4d2e-971d-c87ca461fe5c-2
00:19:20.827 --> 00:19:21.650
list as well.

457382da-6418-4668-89c8-e244158ded81-0
00:19:23.970 --> 00:19:27.320
So we'll start with getting
started. So once you have the

457382da-6418-4668-89c8-e244158ded81-1
00:19:27.320 --> 00:19:30.786
required licencing and you have
gone through the onboarding

457382da-6418-4668-89c8-e244158ded81-2
00:19:30.786 --> 00:19:34.482
process and got access to this
app then yeah you can start with

457382da-6418-4668-89c8-e244158ded81-3
00:19:34.482 --> 00:19:38.006
one of the options. So which
option or features you're going

457382da-6418-4668-89c8-e244158ded81-4
00:19:38.006 --> 00:19:41.414
to use depend on your selection.
So if you're going to use

457382da-6418-4668-89c8-e244158ded81-5
00:19:41.414 --> 00:19:44.764
Microsoft calling plan only and
then you have some of the

457382da-6418-4668-89c8-e244158ded81-6
00:19:44.764 --> 00:19:48.230
features like SBC's or dial
transfer wise routing these are

457382da-6418-4668-89c8-e244158ded81-7
00:19:48.230 --> 00:19:51.927
not required to be configured.
And if you're just using calling

457382da-6418-4668-89c8-e244158ded81-8
00:19:51.927 --> 00:19:55.220
plan then yeah man thing
depending on your requirements.

e413eb88-a038-4e24-a757-d8c63237503e-0
00:19:55.520 --> 00:19:59.445
If you already have numbers and
you if you want to use same

e413eb88-a038-4e24-a757-d8c63237503e-1
00:19:59.445 --> 00:20:03.044
numbers then yeah, you can
basically go through number

e413eb88-a038-4e24-a757-d8c63237503e-2
00:20:03.044 --> 00:20:06.642
porting process or you can
request new numbers as well

e413eb88-a038-4e24-a757-d8c63237503e-3
00:20:06.642 --> 00:20:10.895
based on the licences you have.
OK. So I'll go through let's say

e413eb88-a038-4e24-a757-d8c63237503e-4
00:20:10.895 --> 00:20:15.017
request number. So if you have
Microsoft calling plan licences

e413eb88-a038-4e24-a757-d8c63237503e-5
00:20:15.017 --> 00:20:19.139
and those are onboarded to the
platform then you can request a

e413eb88-a038-4e24-a757-d8c63237503e-6
00:20:19.139 --> 00:20:23.261
new number. So this interface is
basically to have new numbers

e413eb88-a038-4e24-a757-d8c63237503e-7
00:20:23.261 --> 00:20:26.010
from Microsoft if you're
planning to use.

b557e7cd-db15-43fc-9c67-e23a2ffaf400-0
00:20:26.080 --> 00:20:28.578
Existing numbers then yeah,
you'll need to go through the

b557e7cd-db15-43fc-9c67-e23a2ffaf400-1
00:20:28.578 --> 00:20:31.421
onboarding and reporting process
and you don't need to request or

b557e7cd-db15-43fc-9c67-e23a2ffaf400-2
00:20:31.421 --> 00:20:32.239
order these number.

4621fda6-86c7-4b25-8a0f-c1b507315c6c-0
00:20:33.540 --> 00:20:37.416
So here we can see there are two
types of numbers and the one is

4621fda6-86c7-4b25-8a0f-c1b507315c6c-1
00:20:37.416 --> 00:20:40.995
the subscriber number, other one
is the service number. The

4621fda6-86c7-4b25-8a0f-c1b507315c6c-2
00:20:40.995 --> 00:20:44.633
calculation is basically based
on the number of licences you

4621fda6-86c7-4b25-8a0f-c1b507315c6c-3
00:20:44.633 --> 00:20:47.794
have purchased. Uh, there is a
calculation, standard

4621fda6-86c7-4b25-8a0f-c1b507315c6c-4
00:20:47.794 --> 00:20:51.492
calculation from Microsoft, so
yeah, that will vary depending

4621fda6-86c7-4b25-8a0f-c1b507315c6c-5
00:20:51.492 --> 00:20:55.071
on how many licences you have
purchased. Then yeah, you can

4621fda6-86c7-4b25-8a0f-c1b507315c6c-6
00:20:55.071 --> 00:20:58.709
basically place an order using
this form. There is a list of

4621fda6-86c7-4b25-8a0f-c1b507315c6c-7
00:20:58.709 --> 00:21:02.348
all the cities supported by
Microsoft. So you can select any

4621fda6-86c7-4b25-8a0f-c1b507315c6c-8
00:21:02.348 --> 00:21:03.720
city and then area code

4abcab36-cc72-46e4-99eb-5345caaad188-0
00:21:03.790 --> 00:21:07.743
will be available as well. The
main important thing here also

4abcab36-cc72-46e4-99eb-5345caaad188-1
00:21:07.743 --> 00:21:11.888
is uh these. The option to order
number is only available to org

4abcab36-cc72-46e4-99eb-5345caaad188-2
00:21:11.888 --> 00:21:15.970
who have purchased licences. So
there might be a case where you

4abcab36-cc72-46e4-99eb-5345caaad188-3
00:21:15.970 --> 00:21:19.413
have organisation who are
sharing licences with other

4abcab36-cc72-46e4-99eb-5345caaad188-4
00:21:19.413 --> 00:21:23.048
organisation then and the
numbers can only be ordered by

4abcab36-cc72-46e4-99eb-5345caaad188-5
00:21:23.048 --> 00:21:26.747
organisation who owns the
licences. So in this case I can

4abcab36-cc72-46e4-99eb-5345caaad188-6
00:21:26.747 --> 00:21:30.446
see two ODS codes so the
licences are basically purchased

4abcab36-cc72-46e4-99eb-5345caaad188-7
00:21:30.446 --> 00:21:34.399
by LSPO1 in my case. Then I can
order numbers, but then I can

4abcab36-cc72-46e4-99eb-5345caaad188-8
00:21:34.399 --> 00:21:34.910
delegate

c4b8b93d-a71c-4dba-b4b3-c6ffc8509877-0
00:21:35.010 --> 00:21:38.970
or assign numbers to another ODS
code if required.

a7c10013-7d5d-42a5-a95a-612d09b3b701-0
00:21:40.030 --> 00:21:43.480
So based on this and basically I
can place an order here.

110a7f25-ec02-4d25-9c12-fa4cc6ff427f-0
00:21:45.320 --> 00:21:48.136
So let's say if I am going to
purchase 2 numbers, I I'm just

110a7f25-ec02-4d25-9c12-fa4cc6ff427f-1
00:21:48.136 --> 00:21:50.815
trying to order subscriber
number. Subscriber numbers are

110a7f25-ec02-4d25-9c12-fa4cc6ff427f-2
00:21:50.815 --> 00:21:53.631
basically these are the numbers
which can be assigned to the

110a7f25-ec02-4d25-9c12-fa4cc6ff427f-3
00:21:53.631 --> 00:21:56.171
users. But if you're trying to
use Call Queues or Auto

110a7f25-ec02-4d25-9c12-fa4cc6ff427f-4
00:21:56.171 --> 00:21:58.849
Attendant, then yeah, you'll
need to use service numbers.

daf85ab4-ca87-4fd2-a320-c09f625aa2dc-0
00:22:00.150 --> 00:22:03.615
OK. Uh, in this case, if I'm
going to order 2 numbers, then

daf85ab4-ca87-4fd2-a320-c09f625aa2dc-1
00:22:03.615 --> 00:22:05.060
yeah, basically that will

99638ecd-6d62-4185-84a8-77bd8f90d485-0
00:22:06.870 --> 00:22:10.450
start fetching the in, checking
the Microsoft inventory. Uh, if

99638ecd-6d62-4185-84a8-77bd8f90d485-1
00:22:10.450 --> 00:22:14.031
there are any available numbers
in the inventory, it might take

99638ecd-6d62-4185-84a8-77bd8f90d485-2
00:22:14.031 --> 00:22:17.612
some time because Microsoft got
a huge list of inventory and it

99638ecd-6d62-4185-84a8-77bd8f90d485-3
00:22:17.612 --> 00:22:20.690
will find if there are any
reserved numbers available.

bec7e6a9-9831-4c8a-823b-b4b40fca82d9-0
00:22:21.760 --> 00:22:26.332
So once you place an order uh
initiate the requesting process

bec7e6a9-9831-4c8a-823b-b4b40fca82d9-1
00:22:26.332 --> 00:22:30.904
that will find numbers uh from
the inventory. So in this case

bec7e6a9-9831-4c8a-823b-b4b40fca82d9-2
00:22:30.904 --> 00:22:35.476
we can see it try to check in
the back end, it showing return

bec7e6a9-9831-4c8a-823b-b4b40fca82d9-3
00:22:35.476 --> 00:22:39.753
quantity currently is 0 but then
yeah the numbers will be

bec7e6a9-9831-4c8a-823b-b4b40fca82d9-4
00:22:39.753 --> 00:22:44.472
reserved for 8 minutes in total.
That's the Microsoft timing in

bec7e6a9-9831-4c8a-823b-b4b40fca82d9-5
00:22:44.472 --> 00:22:45.210
the sense,

0e55c845-5d04-46dc-888c-65543f14de8f-0
00:22:46.720 --> 00:22:50.058
so if you don't see any return
quantity, you'll need to click

0e55c845-5d04-46dc-888c-65543f14de8f-1
00:22:50.058 --> 00:22:53.181
on the view numbers. So that
basically reflecting numbers

0e55c845-5d04-46dc-888c-65543f14de8f-2
00:22:53.181 --> 00:22:56.143
from Microsoft entry and
checking if the number's been

0e55c845-5d04-46dc-888c-65543f14de8f-3
00:22:56.143 --> 00:22:58.190
reserved by Microsoft for this
order.

b3012c3e-d2ea-4eb9-9533-2f920e7266fc-0
00:22:59.790 --> 00:23:04.150
So once uh you are able to see
the numbers in the

56d4e223-338d-4cd2-818f-f8979293cda1-0
00:23:04.980 --> 00:23:08.424
order form then yeah you can
place the number. So I can see

56d4e223-338d-4cd2-818f-f8979293cda1-1
00:23:08.424 --> 00:23:11.982
uh two numbers are returned from
Microsoft inventory and this

56d4e223-338d-4cd2-818f-f8979293cda1-2
00:23:11.982 --> 00:23:15.484
number will be reserved for
another 7 minutes and then I can

56d4e223-338d-4cd2-818f-f8979293cda1-3
00:23:15.484 --> 00:23:16.460
submit the order.

86393179-114e-4d53-8061-f4f6680979be-0
00:23:17.820 --> 00:23:21.373
So this will basically place an
order to Microsoft and there's

86393179-114e-4d53-8061-f4f6680979be-1
00:23:21.373 --> 00:23:24.588
no additional cost for this
number As far as you already

86393179-114e-4d53-8061-f4f6680979be-2
00:23:24.588 --> 00:23:27.240
have purchased numbers, uh
purchased licences,

f7efbd47-9686-4688-9511-ec3c4560dc43-0
00:23:28.330 --> 00:23:32.644
so the numbers are included in
your licence. So let's say if

f7efbd47-9686-4688-9511-ec3c4560dc43-1
00:23:32.644 --> 00:23:36.747
you have uh purchased 100
calling plan licences then that

f7efbd47-9686-4688-9511-ec3c4560dc43-2
00:23:36.747 --> 00:23:40.920
will give you around 110 uh
Microsoft phone numbers. Those

f7efbd47-9686-4688-9511-ec3c4560dc43-3
00:23:40.920 --> 00:23:45.234
can be assigned to the users as
well. So once your order has

f7efbd47-9686-4688-9511-ec3c4560dc43-4
00:23:45.234 --> 00:23:49.195
been placed these numbers will
be available for further

f7efbd47-9686-4688-9511-ec3c4560dc43-5
00:23:49.195 --> 00:23:53.651
management like you can assign
to the users or you can keep it

f7efbd47-9686-4688-9511-ec3c4560dc43-6
00:23:53.651 --> 00:23:54.429
unassigned.

074d751b-f4e3-4887-8cbc-d500d7ad5a15-0
00:23:55.880 --> 00:23:59.443
OK so once the numbers being
ordered, these will be added

074d751b-f4e3-4887-8cbc-d500d7ad5a15-1
00:23:59.443 --> 00:24:03.253
into the your numbers inventory
list which can be assigned to

074d751b-f4e3-4887-8cbc-d500d7ad5a15-2
00:24:03.253 --> 00:24:07.124
the users. So I can see what is
assigned and what's unassigned

074d751b-f4e3-4887-8cbc-d500d7ad5a15-3
00:24:07.124 --> 00:24:11.057
and that's showing me the city.
So I think I selected Abingdon,

074d751b-f4e3-4887-8cbc-d500d7ad5a15-4
00:24:11.057 --> 00:24:14.130
and so I can see numbers being
added into my list

64d8d814-60dd-4cb8-8c78-e20731627587-0
00:24:15.410 --> 00:24:17.050
going back to the main page.

b637e57a-c6db-4631-afa2-e5910347eed9-0
00:24:18.340 --> 00:24:18.970
Now,

af21f066-dcc7-4a39-a6ab-fc1de13eb43e-0
00:24:19.720 --> 00:24:23.306
the request number is only for
calling plan. So if you are

af21f066-dcc7-4a39-a6ab-fc1de13eb43e-1
00:24:23.306 --> 00:24:26.772
using direct routing then yeah
uh, you basically are not

af21f066-dcc7-4a39-a6ab-fc1de13eb43e-2
00:24:26.772 --> 00:24:30.298
required to order number from
Microsoft, but then you can

af21f066-dcc7-4a39-a6ab-fc1de13eb43e-3
00:24:30.298 --> 00:24:33.702
upload numbers. Now upload
numbers is basically you can

af21f066-dcc7-4a39-a6ab-fc1de13eb43e-4
00:24:33.702 --> 00:24:37.714
select the direct routing option
and then you can obviously there

af21f066-dcc7-4a39-a6ab-fc1de13eb43e-5
00:24:37.714 --> 00:24:41.301
are some prerequisite as Steph
mentioned, licencing is one

af21f066-dcc7-4a39-a6ab-fc1de13eb43e-6
00:24:41.301 --> 00:24:44.949
part. But then yeah, you also
need to make sure your SBC is

af21f066-dcc7-4a39-a6ab-fc1de13eb43e-7
00:24:44.949 --> 00:24:48.657
properly configured before you
can use it. Or you can upload

af21f066-dcc7-4a39-a6ab-fc1de13eb43e-8
00:24:48.657 --> 00:24:50.359
numbers and once you confirm

5850dbca-75fd-40e5-b7d7-84e8812c524b-0
00:24:50.440 --> 00:24:53.656
yes, then yeah there is a
template available. You can

5850dbca-75fd-40e5-b7d7-84e8812c524b-1
00:24:53.656 --> 00:24:57.051
download and and then upload
numbers. So once you upload

5850dbca-75fd-40e5-b7d7-84e8812c524b-2
00:24:57.051 --> 00:25:00.743
numbers then yeah these numbers
can be used uh to be assigned

5850dbca-75fd-40e5-b7d7-84e8812c524b-3
00:25:00.743 --> 00:25:04.377
for your end users. So uploaded
numbers will appear into the

5850dbca-75fd-40e5-b7d7-84e8812c524b-4
00:25:04.377 --> 00:25:05.330
managed numbers.

50529057-5cef-4908-a39c-c6831b6db2c5-0
00:25:07.050 --> 00:25:10.334
We have an option for port
number. So as if you are

50529057-5cef-4908-a39c-c6831b6db2c5-1
00:25:10.334 --> 00:25:14.125
planning to use your existing
numbers then yeah you can use

50529057-5cef-4908-a39c-c6831b6db2c5-2
00:25:14.125 --> 00:25:17.789
this option to basically
initiate the porting process. So

50529057-5cef-4908-a39c-c6831b6db2c5-3
00:25:17.789 --> 00:25:21.705
existing numbers will be ported
to Microsoft and then you can

50529057-5cef-4908-a39c-c6831b6db2c5-4
00:25:21.705 --> 00:25:25.369
assign or manage like numbers.
So basically when you port

50529057-5cef-4908-a39c-c6831b6db2c5-5
00:25:25.369 --> 00:25:29.096
numbers, your request number
count will reduce because the

50529057-5cef-4908-a39c-c6831b6db2c5-6
00:25:29.096 --> 00:25:32.949
numbers you can port will depend
how many licences you have.

6c3849e7-19b5-4d86-8f65-607c8420e15c-0
00:25:34.040 --> 00:25:37.297
So if you're planning to port
more numbers compared to what

6c3849e7-19b5-4d86-8f65-607c8420e15c-1
00:25:37.297 --> 00:25:40.282
you have in, in terms of
licencing, then yeah, porting

6c3849e7-19b5-4d86-8f65-607c8420e15c-2
00:25:40.282 --> 00:25:41.260
requests will fail

2d9e8e7f-24d1-40d2-ab38-c5c6e6ecaf85-0
00:25:42.770 --> 00:25:46.532
then we have SBC. So this one is
important in the sense if you're

2d9e8e7f-24d1-40d2-ab38-c5c6e6ecaf85-1
00:25:46.532 --> 00:25:50.067
using direct routing, uh, so
that will allow you to configure

2d9e8e7f-24d1-40d2-ab38-c5c6e6ecaf85-2
00:25:50.067 --> 00:25:50.980
an SBC endpoint.

e8f74cef-c181-46f8-8738-a5a772b13e4f-0
00:25:52.290 --> 00:25:56.223
So it's similar as creating a
new SBC endpoint directly in the

e8f74cef-c181-46f8-8738-a5a772b13e4f-1
00:25:56.223 --> 00:25:57.410
Teams admin centre.

eb84bf51-43f7-4603-9c20-ea9df6aca4fd-0
00:25:58.520 --> 00:26:01.734
So on this list you will be able
to see SBC's you have

eb84bf51-43f7-4603-9c20-ea9df6aca4fd-1
00:26:01.734 --> 00:26:05.590
configured, uh all the SBC's you
can see. We'll start with an ODS

eb84bf51-43f7-4603-9c20-ea9df6aca4fd-2
00:26:05.590 --> 00:26:09.330
code as a prefix and we'll have
a same domain. So in production

eb84bf51-43f7-4603-9c20-ea9df6aca4fd-3
00:26:09.330 --> 00:26:12.953
we'll have voice.nhs.net as a
voice domain. You won't be able

eb84bf51-43f7-4603-9c20-ea9df6aca4fd-4
00:26:12.953 --> 00:26:14.590
to use any other domains, so

52d90d67-14e3-4ff6-958d-5a3c62a5bfe0-0
00:26:15.410 --> 00:26:19.595
of all the direct routing
request needs to be based on

52d90d67-14e3-4ff6-958d-5a3c62a5bfe0-1
00:26:19.595 --> 00:26:24.542
voice.nhs.net as a domain. So on
this page you'll be able to add

52d90d67-14e3-4ff6-958d-5a3c62a5bfe0-2
00:26:24.542 --> 00:26:28.803
a new SBC FQDN and that will be
whatever is going to be

52d90d67-14e3-4ff6-958d-5a3c62a5bfe0-3
00:26:28.803 --> 00:26:33.521
configured on your SBC. But the
naming format as mentioned it

52d90d67-14e3-4ff6-958d-5a3c62a5bfe0-4
00:26:33.521 --> 00:26:35.119
will always be prefix

b6e30959-a441-45d0-a4ef-10891fc17685-0
00:26:36.570 --> 00:26:40.332
so it will be prefixed with ODS
code and followed by the SBC

b6e30959-a441-45d0-a4ef-10891fc17685-1
00:26:40.332 --> 00:26:43.786
name. And there are some
limitations like you can't use

b6e30959-a441-45d0-a4ef-10891fc17685-2
00:26:43.786 --> 00:26:47.672
special characters and then um
once you configure the endpoint

b6e30959-a441-45d0-a4ef-10891fc17685-3
00:26:47.672 --> 00:26:51.496
so that will be added in the
tenant and then you will be able

b6e30959-a441-45d0-a4ef-10891fc17685-4
00:26:51.496 --> 00:26:53.470
to do rest of the configuration.

54d12379-6b89-431b-9e71-cee869d2ad99-0
00:26:55.350 --> 00:26:59.455
Now few other important things
to consider for direct routing

54d12379-6b89-431b-9e71-cee869d2ad99-1
00:26:59.455 --> 00:27:03.295
or uh DNS records and the
certificate. Now each SBC so if

54d12379-6b89-431b-9e71-cee869d2ad99-2
00:27:03.295 --> 00:27:06.804
you have used SBC in past you
know there is a public

54d12379-6b89-431b-9e71-cee869d2ad99-3
00:27:06.804 --> 00:27:10.579
certificate requirement so you
won't be able to purchase

54d12379-6b89-431b-9e71-cee869d2ad99-4
00:27:10.579 --> 00:27:14.154
certificate on your own.
Certificate will be provided

54d12379-6b89-431b-9e71-cee869d2ad99-5
00:27:14.154 --> 00:27:18.259
centrally and each SBC. So if
you are planning to use 2 SBC's

54d12379-6b89-431b-9e71-cee869d2ad99-6
00:27:18.259 --> 00:27:22.100
then and there will be a
requirement to have two separate

54d12379-6b89-431b-9e71-cee869d2ad99-7
00:27:22.100 --> 00:27:24.550
certificate for each SBC
individual.

ae8b6c86-9787-474a-b708-f510b3cdead3-0
00:27:25.560 --> 00:27:29.401
So once you create an SBC
endpoint then basically you can

ae8b6c86-9787-474a-b708-f510b3cdead3-1
00:27:29.401 --> 00:27:33.309
upload a CSR. CSR will be
downloaded from your SBC and and

ae8b6c86-9787-474a-b708-f510b3cdead3-2
00:27:33.309 --> 00:27:37.349
once you attach the sample CSR
it will generate a ServiceNow

ae8b6c86-9787-474a-b708-f510b3cdead3-3
00:27:37.349 --> 00:27:41.125
ticket and it will be actioned
by service team. When the

ae8b6c86-9787-474a-b708-f510b3cdead3-4
00:27:41.125 --> 00:27:45.231
certificate is ready and it will
be shared with you securely,

ae8b6c86-9787-474a-b708-f510b3cdead3-5
00:27:45.231 --> 00:27:47.550
then you can apply it on your
SBC.

b0df90a9-9514-49a3-81da-92cdfa4918a7-0
00:27:49.530 --> 00:27:53.791
It's very important uh to make
sure you keep a record of the

b0df90a9-9514-49a3-81da-92cdfa4918a7-1
00:27:53.791 --> 00:27:58.052
certificate request, add some
timers or notifications within

b0df90a9-9514-49a3-81da-92cdfa4918a7-2
00:27:58.052 --> 00:28:02.593
your environment or within your
calendar because and this is the

b0df90a9-9514-49a3-81da-92cdfa4918a7-3
00:28:02.593 --> 00:28:06.575
date which basically will
highlight when you requested a

b0df90a9-9514-49a3-81da-92cdfa4918a7-4
00:28:06.575 --> 00:28:10.766
CSR and you must because each
certificate will be valid for

b0df90a9-9514-49a3-81da-92cdfa4918a7-5
00:28:10.766 --> 00:28:15.027
one year. So you make sure to
request a renewal via the same

b0df90a9-9514-49a3-81da-92cdfa4918a7-6
00:28:15.027 --> 00:28:18.799
process before its expiry and
then updating it on the

db5e1339-5d4a-48b3-b90c-0822a53aec8f-0
00:28:18.950 --> 00:28:19.530
this SBC

e13c73a0-03e3-4a95-a64c-cd0193dd659b-0
00:28:21.480 --> 00:28:25.220
get and then you have also to
add and add A DNS records. So

e13c73a0-03e3-4a95-a64c-cd0193dd659b-1
00:28:25.220 --> 00:28:29.209
for each SBC you need to have a
public IP address available. So

e13c73a0-03e3-4a95-a64c-cd0193dd659b-2
00:28:29.209 --> 00:28:33.136
depending on how you're going to
configure SPC you'll have and

e13c73a0-03e3-4a95-a64c-cd0193dd659b-3
00:28:33.136 --> 00:28:36.752
public IP address or CNAME
record. So this interface will

e13c73a0-03e3-4a95-a64c-cd0193dd659b-4
00:28:36.752 --> 00:28:40.741
basically allow you to configure
the public IP address, add and

e13c73a0-03e3-4a95-a64c-cd0193dd659b-5
00:28:40.741 --> 00:28:44.232
edit. So generally it's the one
time activity. Once you

e13c73a0-03e3-4a95-a64c-cd0193dd659b-6
00:28:44.232 --> 00:28:48.222
configure your PC within public
IP address or seeing, you don't

e13c73a0-03e3-4a95-a64c-cd0193dd659b-7
00:28:48.222 --> 00:28:50.030
need to change it very often.

dde5aeff-cb30-4514-af82-59594a41d0aa-0
00:28:51.250 --> 00:28:55.613
So make sure either you are
having a a locally deployed or

dde5aeff-cb30-4514-af82-59594a41d0aa-1
00:28:55.613 --> 00:28:59.976
hosted SBC you need an IP
address or FQDN, uh CNAME record

dde5aeff-cb30-4514-af82-59594a41d0aa-2
00:28:59.976 --> 00:29:01.160
to be configured

85362e63-640c-41aa-a81e-1248a6b3f6f4-0
00:29:06.980 --> 00:29:11.126
ok so, this is basically mainly
for the organisations who are

85362e63-640c-41aa-a81e-1248a6b3f6f4-1
00:29:11.126 --> 00:29:15.407
planning to use direct routing
and that will allow some sort of

85362e63-640c-41aa-a81e-1248a6b3f6f4-2
00:29:15.407 --> 00:29:19.554
local integration as well. On
this page there are a few other

85362e63-640c-41aa-a81e-1248a6b3f6f4-3
00:29:19.554 --> 00:29:23.767
options we can see. It will show
the SBC's, how many SBC's you

85362e63-640c-41aa-a81e-1248a6b3f6f4-4
00:29:23.767 --> 00:29:27.580
have within your org and then
SBC if any issues. So this

85362e63-640c-41aa-a81e-1248a6b3f6f4-5
00:29:27.580 --> 00:29:31.593
basically is based on if it's
enabled or disabled. So I can

85362e63-640c-41aa-a81e-1248a6b3f6f4-6
00:29:31.593 --> 00:29:34.670
see there is One SBC disabled so
it's showing

8cd29bd7-2a73-49da-b115-d171fa330944-0
00:29:34.960 --> 00:29:39.163
on spec with the issue. Uh if
there are any issues in terms of

8cd29bd7-2a73-49da-b115-d171fa330944-1
00:29:39.163 --> 00:29:43.432
configuration. Obviously there
are no PowerShell commands or um

8cd29bd7-2a73-49da-b115-d171fa330944-2
00:29:43.432 --> 00:29:47.702
back end integration available
from Microsoft so you might need

8cd29bd7-2a73-49da-b115-d171fa330944-3
00:29:47.702 --> 00:29:51.972
to open a help desk ticket if in
order to request some back end

8cd29bd7-2a73-49da-b115-d171fa330944-4
00:29:51.972 --> 00:29:55.775
cheques if the SBC is is
configured properly or not. But

8cd29bd7-2a73-49da-b115-d171fa330944-5
00:29:55.775 --> 00:29:59.511
most of the testing will be on
your side on the SBC and

8cd29bd7-2a73-49da-b115-d171fa330944-6
00:29:59.511 --> 00:30:02.179
integration with this service
provider.

c541aa05-c108-4ff3-ab8c-dfcbb1f1cac3-0
00:30:05.260 --> 00:30:08.613
OK, I'm going back to the
getting started. So yeah, as

c541aa05-c108-4ff3-ab8c-dfcbb1f1cac3-1
00:30:08.613 --> 00:30:12.392
mentioned and once you have the
numbers and SBC's configured,

c541aa05-c108-4ff3-ab8c-dfcbb1f1cac3-2
00:30:12.392 --> 00:30:16.355
the other thing you can do is to
managing policies and features.

c541aa05-c108-4ff3-ab8c-dfcbb1f1cac3-3
00:30:16.355 --> 00:30:19.647
So obviously Microsoft Teams
offers various different

c541aa05-c108-4ff3-ab8c-dfcbb1f1cac3-4
00:30:19.647 --> 00:30:23.427
policies and features and I'll
try to cover a few of them. As

c541aa05-c108-4ff3-ab8c-dfcbb1f1cac3-5
00:30:23.427 --> 00:30:26.963
mentioned, the dial plans and
voice routing is mainly for

c541aa05-c108-4ff3-ab8c-dfcbb1f1cac3-6
00:30:26.963 --> 00:30:30.560
direct routing. So if you're
using calling plan, you don't

c541aa05-c108-4ff3-ab8c-dfcbb1f1cac3-7
00:30:30.560 --> 00:30:34.340
need to worry about these two
options, at least starting with

c541aa05-c108-4ff3-ab8c-dfcbb1f1cac3-8
00:30:34.340 --> 00:30:35.560
calling policies. So

b2eefc4b-0721-432e-aeed-9ddd8d7ba614-0
00:30:36.810 --> 00:30:40.821
the calling policy allows you to
configure various different

b2eefc4b-0721-432e-aeed-9ddd8d7ba614-1
00:30:40.821 --> 00:30:44.636
features, uh provided by
Microsoft and depending on their

b2eefc4b-0721-432e-aeed-9ddd8d7ba614-2
00:30:44.636 --> 00:30:48.647
requirements you can configure
one policy for all or you can

b2eefc4b-0721-432e-aeed-9ddd8d7ba614-3
00:30:48.647 --> 00:30:52.988
you can create multiple policies
to basically and categorise your

b2eefc4b-0721-432e-aeed-9ddd8d7ba614-4
00:30:52.988 --> 00:30:57.000
users. So there is a limit on
the number of policies you can

b2eefc4b-0721-432e-aeed-9ddd8d7ba614-5
00:30:57.000 --> 00:31:00.420
create and there is a limit of
10 policies in total

b618f903-b117-42f4-969e-5f09337f6e4c-0
00:31:01.670 --> 00:31:06.043
you can create and uh, so yeah,
make sure you you're not hitting

b618f903-b117-42f4-969e-5f09337f6e4c-1
00:31:06.043 --> 00:31:09.811
that, you're not trying to
create more than 10 policies

b618f903-b117-42f4-969e-5f09337f6e4c-2
00:31:09.811 --> 00:31:12.840
basically. So once you create a
test policy,

00295901-6c29-4555-a4a5-c2809703bb11-0
00:31:16.270 --> 00:31:19.320
so basically you can add a new
policy and these are various

00295901-6c29-4555-a4a5-c2809703bb11-1
00:31:19.320 --> 00:31:22.066
different features you can
control through policy and

00295901-6c29-4555-a4a5-c2809703bb11-2
00:31:22.066 --> 00:31:25.016
assigned to the user. So the
default selection is showing

00295901-6c29-4555-a4a5-c2809703bb11-3
00:31:25.016 --> 00:31:28.117
what's available as a default
global policy. But then you're

00295901-6c29-4555-a4a5-c2809703bb11-4
00:31:28.117 --> 00:31:31.117
depending on the requirements
you can manage some of these

00295901-6c29-4555-a4a5-c2809703bb11-5
00:31:31.117 --> 00:31:33.812
features as per your
requirements. So if you want to

00295901-6c29-4555-a4a5-c2809703bb11-6
00:31:33.812 --> 00:31:36.863
restrict some users for call
forwarding, then yeah, you can

00295901-6c29-4555-a4a5-c2809703bb11-7
00:31:36.863 --> 00:31:40.220
select this option, turn off and
assign to the users as required.

e2b273fd-1661-4507-87db-9f17203dda69-0
00:31:41.190 --> 00:31:45.064
But as mentioned, there is a
limit on the number of uh 10

e2b273fd-1661-4507-87db-9f17203dda69-1
00:31:45.064 --> 00:31:46.200
policies per org.

e5ad53d8-867c-4337-8668-7bc18577a296-0
00:31:49.170 --> 00:31:52.922
OK, umm. Once these policies are
created, they will appear in the

e5ad53d8-867c-4337-8668-7bc18577a296-1
00:31:52.922 --> 00:31:56.332
policy list uh which will allow
you to basically assign the

e5ad53d8-867c-4337-8668-7bc18577a296-2
00:31:56.332 --> 00:31:58.550
policies as required to the end
users.

84c56ecb-6d27-4e2c-97a2-b6427312f10c-0
00:32:00.510 --> 00:32:04.166
Similar to the caller policy uh
we have other policies as well.

84c56ecb-6d27-4e2c-97a2-b6427312f10c-1
00:32:04.166 --> 00:32:06.280
But important thing here you can
see

6fe9ce5f-056d-43f4-a1ce-bdd9824af8f0-0
00:32:07.790 --> 00:32:12.058
there is a support for multiple
ODS codes so you can create

6fe9ce5f-056d-43f4-a1ce-bdd9824af8f0-1
00:32:12.058 --> 00:32:16.397
policies only for your main
organisation. So in this case uh

6fe9ce5f-056d-43f4-a1ce-bdd9824af8f0-2
00:32:16.397 --> 00:32:20.665
my default organisation is LSPO1
and if I'm going to create

6fe9ce5f-056d-43f4-a1ce-bdd9824af8f0-3
00:32:20.665 --> 00:32:25.360
policies all my policies will be
created with the prefix LSPO1. I

6fe9ce5f-056d-43f4-a1ce-bdd9824af8f0-4
00:32:25.360 --> 00:32:29.628
won't be able to create any
policy for 13 or in this case I

6fe9ce5f-056d-43f4-a1ce-bdd9824af8f0-5
00:32:29.628 --> 00:32:33.754
can still manage some of the
policies feature if I am the

6fe9ce5f-056d-43f4-a1ce-bdd9824af8f0-6
00:32:33.754 --> 00:32:34.750
primary admin,

ead5c967-f7c5-4546-84f3-1f94bf626797-0
00:32:35.550 --> 00:32:38.733
but if I'm the local admin
iPhone system local admin, I

ead5c967-f7c5-4546-84f3-1f94bf626797-1
00:32:38.733 --> 00:32:42.086
won't be able to make any
changes. But I can still use for

ead5c967-f7c5-4546-84f3-1f94bf626797-2
00:32:42.086 --> 00:32:45.781
the assignment purpose so I can
still assign to the users. So if

ead5c967-f7c5-4546-84f3-1f94bf626797-3
00:32:45.781 --> 00:32:49.134
I try to add it, obviously it
will give me errors. I don't

ead5c967-f7c5-4546-84f3-1f94bf626797-4
00:32:49.134 --> 00:32:52.545
have permissions to add a new
policy for 13 hour, but I can

ead5c967-f7c5-4546-84f3-1f94bf626797-5
00:32:52.545 --> 00:32:56.240
still add for LSPO1 and I won't
to be able to delete it as well.

6b0f6bfc-994c-40ef-8d1d-00190fd715cd-0
00:33:00.830 --> 00:33:04.655
OK umm, so caller ID is the same
sort of thing. So if you want to

6b0f6bfc-994c-40ef-8d1d-00190fd715cd-1
00:33:04.655 --> 00:33:08.016
when making outbound calls, if
you want to make anonymous

6b0f6bfc-994c-40ef-8d1d-00190fd715cd-2
00:33:08.016 --> 00:33:11.377
callers, then yeah, you can
create a caller ID policy and

6b0f6bfc-994c-40ef-8d1d-00190fd715cd-3
00:33:11.377 --> 00:33:15.086
assigned to the users. So it's
pretty much same in terms of the

6b0f6bfc-994c-40ef-8d1d-00190fd715cd-4
00:33:15.086 --> 00:33:18.679
experience as calling policy but
yeah and different features.

09cf1268-f87d-47b7-a653-378e9acdff61-0
00:33:21.330 --> 00:33:24.852
Then we have few other very
complex processes or features

09cf1268-f87d-47b7-a653-378e9acdff61-1
00:33:24.852 --> 00:33:28.557
which are like Auto attendant
and Call queues. So if you are

09cf1268-f87d-47b7-a653-378e9acdff61-2
00:33:28.557 --> 00:33:31.897
planning to use call queues or
Auto attendant for some

09cf1268-f87d-47b7-a653-378e9acdff61-3
00:33:31.897 --> 00:33:35.176
automatic call routing to
various different teams and

09cf1268-f87d-47b7-a653-378e9acdff61-4
00:33:35.176 --> 00:33:39.003
timings then yeah these are the
2 features which you can focus

09cf1268-f87d-47b7-a653-378e9acdff61-5
00:33:39.003 --> 00:33:42.707
on working. And both of these
features required to configure

09cf1268-f87d-47b7-a653-378e9acdff61-6
00:33:42.707 --> 00:33:46.594
resource accounts and resource
account can be configured with a

09cf1268-f87d-47b7-a653-378e9acdff61-7
00:33:46.594 --> 00:33:50.360
number and a licence. So before
you can create auto attendant

88075c27-b4d7-423d-a18d-cba30c3f79c4-0
00:33:50.430 --> 00:33:53.313
all you need to create resource
accounts and once resource

88075c27-b4d7-423d-a18d-cba30c3f79c4-1
00:33:53.313 --> 00:33:56.245
accounts are created then yeah
you can use those within the

88075c27-b4d7-423d-a18d-cba30c3f79c4-2
00:33:56.245 --> 00:33:57.760
Auto attendance and call queue.

b31c2961-7ea6-4256-b54a-fe9f183ec97c-0
00:33:58.840 --> 00:34:02.659
So I'll try to go with auto
attendants. So auto attendant is

b31c2961-7ea6-4256-b54a-fe9f183ec97c-1
00:34:02.659 --> 00:34:06.730
bit complex, it creates lots of
various different configurations

b31c2961-7ea6-4256-b54a-fe9f183ec97c-2
00:34:06.730 --> 00:34:10.737
components uh resource account
being the 1st as a prerequisite.

b31c2961-7ea6-4256-b54a-fe9f183ec97c-3
00:34:10.737 --> 00:34:14.432
So in the back end resource
accounts basically use a phone

b31c2961-7ea6-4256-b54a-fe9f183ec97c-4
00:34:14.432 --> 00:34:18.439
system virtual licence which is
freely available from Microsoft

b31c2961-7ea6-4256-b54a-fe9f183ec97c-5
00:34:18.439 --> 00:34:19.879
and so it's not managed

6ad6c1a5-b671-40c5-bc9f-a29791121c8a-0
00:34:21.230 --> 00:34:25.172
via NHSmail portal uh so it will
be automatically assigned to the

6ad6c1a5-b671-40c5-bc9f-a29791121c8a-1
00:34:25.172 --> 00:34:28.040
resource account when you create
it first time.

8919cd97-770c-48df-b45d-fd5aa15da202-0
00:34:29.300 --> 00:34:33.018
OK so once you log into the auto
attendant so similar features so

8919cd97-770c-48df-b45d-fd5aa15da202-1
00:34:33.018 --> 00:34:36.341
you have option to select the
ODS code from from your drop

8919cd97-770c-48df-b45d-fd5aa15da202-2
00:34:36.341 --> 00:34:40.003
down list. So that depends. You
might not see any other ODS code

8919cd97-770c-48df-b45d-fd5aa15da202-3
00:34:40.003 --> 00:34:41.750
if you're just managing one org

116efda1-1122-4883-8c23-d78a6cef9242-0
00:34:42.690 --> 00:34:46.196
get. So in this list you have
option to create a new auto

116efda1-1122-4883-8c23-d78a6cef9242-1
00:34:46.196 --> 00:34:49.702
attendant and then you'll also
have It will show how many

116efda1-1122-4883-8c23-d78a6cef9242-2
00:34:49.702 --> 00:34:53.208
resource accounts you have
associated. If you want to set

116efda1-1122-4883-8c23-d78a6cef9242-3
00:34:53.208 --> 00:34:56.956
up any holiday settings, so like
if you want to set up Easter

116efda1-1122-4883-8c23-d78a6cef9242-4
00:34:56.956 --> 00:35:00.220
holidays and then call go to
voicemail or route it to

116efda1-1122-4883-8c23-d78a6cef9242-5
00:35:00.220 --> 00:35:04.029
somewhere else, then yeah, you
can configure holiday settings.

116efda1-1122-4883-8c23-d78a6cef9242-6
00:35:04.029 --> 00:35:07.777
Then you have option to set up
business hours. So if you want

116efda1-1122-4883-8c23-d78a6cef9242-7
00:35:07.777 --> 00:35:11.343
to receive calls during 9 to 5
then yeah you can configure

116efda1-1122-4883-8c23-d78a6cef9242-8
00:35:11.343 --> 00:35:13.520
business hours and then dial
scope.

b3e8cd15-ee10-4103-b9cb-2703de26d3b6-0
00:35:13.600 --> 00:35:16.993
Dial scope is by default
restricted to org specific

b3e8cd15-ee10-4103-b9cb-2703de26d3b6-1
00:35:16.993 --> 00:35:20.909
odious code or security group.
But then yeah if you want to

b3e8cd15-ee10-4103-b9cb-2703de26d3b6-2
00:35:20.909 --> 00:35:24.564
restrict to specific uh
distribution list then yeah you

b3e8cd15-ee10-4103-b9cb-2703de26d3b6-3
00:35:24.564 --> 00:35:28.676
can change it. So when I try to
create a new one. So that will

b3e8cd15-ee10-4103-b9cb-2703de26d3b6-4
00:35:28.676 --> 00:35:32.592
give me options and what are
different options I can set up

b3e8cd15-ee10-4103-b9cb-2703de26d3b6-5
00:35:32.592 --> 00:35:34.420
here. Auto attendant is like

bc781826-fd92-45af-bb9b-992805cfbe6c-0
00:35:36.880 --> 00:35:40.836
there are two main things to
consider, one is the resource

bc781826-fd92-45af-bb9b-992805cfbe6c-1
00:35:40.836 --> 00:35:44.658
account which we discussed and
the other one is the call

bc781826-fd92-45af-bb9b-992805cfbe6c-2
00:35:44.658 --> 00:35:48.279
routing. So you need to
understand uh what's your use

bc781826-fd92-45af-bb9b-992805cfbe6c-3
00:35:48.279 --> 00:35:52.303
case is how you want to route
calls because the call can be

bc781826-fd92-45af-bb9b-992805cfbe6c-4
00:35:52.303 --> 00:35:56.393
routed to individual users,
external phone numbers, teams or

bc781826-fd92-45af-bb9b-992805cfbe6c-5
00:35:56.393 --> 00:36:00.551
distribution list. So it's ideal
you understand exactly which

bc781826-fd92-45af-bb9b-992805cfbe6c-6
00:36:00.551 --> 00:36:04.574
group to use for your call
forwarding and then using it for

bc781826-fd92-45af-bb9b-992805cfbe6c-7
00:36:04.574 --> 00:36:06.050
for any configuration.

c3596f29-f8e6-45d6-bad9-034bacab6927-0
00:36:06.890 --> 00:36:09.810
OK, so initially because call
auto attendant when you're

c3596f29-f8e6-45d6-bad9-034bacab6927-1
00:36:09.810 --> 00:36:13.140
fetching this one, it's fetching
all the details from the tenant

250b000d-83bc-46f6-b302-8022ebbca27d-0
00:36:14.110 --> 00:36:17.684
and before it gives you an
option what options you want to

250b000d-83bc-46f6-b302-8022ebbca27d-1
00:36:17.684 --> 00:36:18.290
set up. OK

77460c7a-d922-4a7e-9a4d-c05e39c95d1e-0
00:36:25.140 --> 00:36:29.225
yeah and then call queues or
also the similar sort of things.

77460c7a-d922-4a7e-9a4d-c05e39c95d1e-1
00:36:29.225 --> 00:36:33.046
Uh, for call queue you still
need an uh, you still need a

77460c7a-d922-4a7e-9a4d-c05e39c95d1e-2
00:36:33.046 --> 00:36:37.065
resource account to be created
1st and then you configure it

77460c7a-d922-4a7e-9a4d-c05e39c95d1e-3
00:36:37.065 --> 00:36:41.216
first. So once you come to the
add auto attendant so that will

77460c7a-d922-4a7e-9a4d-c05e39c95d1e-4
00:36:41.216 --> 00:36:45.565
basically give you the option to
configure any name. Then you can

77460c7a-d922-4a7e-9a4d-c05e39c95d1e-5
00:36:45.565 --> 00:36:49.518
select operator or person in the
Organisation voice app and

77460c7a-d922-4a7e-9a4d-c05e39c95d1e-6
00:36:49.518 --> 00:36:52.219
various different options you
can select

4e96f4d5-e771-4692-9a00-eed31cea4509-0
00:36:54.260 --> 00:36:57.357
and then you have the selection
of ODS codes. So if you are

4e96f4d5-e771-4692-9a00-eed31cea4509-1
00:36:57.357 --> 00:37:00.506
having multiple ODS codeS then
you have you can select which

4e96f4d5-e771-4692-9a00-eed31cea4509-2
00:37:00.506 --> 00:37:03.396
user you want to add into the
ODS code. So the resource

4e96f4d5-e771-4692-9a00-eed31cea4509-3
00:37:03.396 --> 00:37:06.442
account in this case let's say
if I'm going to select this

4e96f4d5-e771-4692-9a00-eed31cea4509-4
00:37:06.442 --> 00:37:07.320
resource account.

63e80dfd-d425-46c9-9259-8dd2382e1614-0
00:37:13.340 --> 00:37:16.574
OK so when you select the person
in the organisation so basically

63e80dfd-d425-46c9-9259-8dd2382e1614-1
00:37:16.574 --> 00:37:19.319
you need to select one of the
user who's configured for

63e80dfd-d425-46c9-9259-8dd2382e1614-2
00:37:19.319 --> 00:37:22.407
Enterprise wise, you won't be
able to select all the users but

63e80dfd-d425-46c9-9259-8dd2382e1614-3
00:37:22.407 --> 00:37:25.592
it will only allow you to select
the user who's been enabled for

63e80dfd-d425-46c9-9259-8dd2382e1614-4
00:37:25.592 --> 00:37:28.582
teams phone system like they
have licence and they have been

63e80dfd-d425-46c9-9259-8dd2382e1614-5
00:37:28.582 --> 00:37:29.709
assigned within number.

ba9483da-5284-435c-bc8c-00b763339395-0
00:37:30.880 --> 00:37:33.586
OK Similarly if you're going to
select at different options so

ba9483da-5284-435c-bc8c-00b763339395-1
00:37:33.586 --> 00:37:36.034
instead of person in the
organisation you want to select

ba9483da-5284-435c-bc8c-00b763339395-2
00:37:36.034 --> 00:37:38.698
external phone number then you
have to configure it. External

ba9483da-5284-435c-bc8c-00b763339395-3
00:37:38.698 --> 00:37:41.275
phone number. So depending on
your requirements what you're

ba9483da-5284-435c-bc8c-00b763339395-4
00:37:41.275 --> 00:37:41.920
going to set up

9644fa65-fdd5-4d6b-9319-bdc4012bdd05-0
00:37:45.260 --> 00:37:48.673
and then you have option to set
up greetings. So you have a you

9644fa65-fdd5-4d6b-9319-bdc4012bdd05-1
00:37:48.673 --> 00:37:51.606
can either have a greeting
message or you can upload a

9644fa65-fdd5-4d6b-9319-bdc4012bdd05-2
00:37:51.606 --> 00:37:54.806
audio file. So there are some
limitations like file must be

9644fa65-fdd5-4d6b-9319-bdc4012bdd05-3
00:37:54.806 --> 00:37:57.739
less than 500 and what are they
supported file formats

1654f664-147f-48b5-8995-4344c7787cad-0
00:38:01.680 --> 00:38:05.128
yeah. And then you have more
options like either you can have

1654f664-147f-48b5-8995-4344c7787cad-1
00:38:05.128 --> 00:38:08.577
disconnect, call or redirect to
different options. So you can

1654f664-147f-48b5-8995-4344c7787cad-2
00:38:08.577 --> 00:38:12.137
have a voice app or the person
organisation or you can have the

1654f664-147f-48b5-8995-4344c7787cad-3
00:38:12.137 --> 00:38:15.641
play menu options. So play menu
options is basically gives you

1654f664-147f-48b5-8995-4344c7787cad-4
00:38:15.641 --> 00:38:18.645
options. So when you dial 1
where should go if you're

1654f664-147f-48b5-8995-4344c7787cad-5
00:38:18.645 --> 00:38:22.205
selecting 2 where calls should
go. So basically it's giving you

1654f664-147f-48b5-8995-4344c7787cad-6
00:38:22.205 --> 00:38:25.376
option to select 1,0, to 9
options and then you for each

1654f664-147f-48b5-8995-4344c7787cad-7
00:38:25.376 --> 00:38:28.491
option you can select different
option depending on the

1654f664-147f-48b5-8995-4344c7787cad-8
00:38:28.491 --> 00:38:31.995
requirements. So you can have
either voicemail or phone number

1654f664-147f-48b5-8995-4344c7787cad-9
00:38:31.995 --> 00:38:32.830
or you can have

308d17f7-a5b6-4314-8fa7-f808f674af39-0
00:38:32.910 --> 00:38:35.851
the audio announcement. So that
will vary depending on your

308d17f7-a5b6-4314-8fa7-f808f674af39-1
00:38:35.851 --> 00:38:38.792
requirement. But yeah like
before you create auto attendant

308d17f7-a5b6-4314-8fa7-f808f674af39-2
00:38:38.792 --> 00:38:41.930
you need to understand need to
make sure you have clear picture

308d17f7-a5b6-4314-8fa7-f808f674af39-3
00:38:41.930 --> 00:38:43.939
of how you want to route calls
and when.

dcaebe72-cfc6-410f-9c32-d869577f747e-0
00:38:45.400 --> 00:38:48.371
So once you have the auto
attendant created and then

dcaebe72-cfc6-410f-9c32-d869577f747e-1
00:38:48.371 --> 00:38:50.110
basically what you can do is to

098c0a47-2b02-475e-a6e4-39ad8feab73f-0
00:38:52.400 --> 00:38:56.170
set up the other features so
like holidays and the and

098c0a47-2b02-475e-a6e4-39ad8feab73f-1
00:38:56.170 --> 00:39:00.556
business hours depending on the
requirement. OK, but yeah, this

098c0a47-2b02-475e-a6e4-39ad8feab73f-2
00:39:00.556 --> 00:39:05.080
interface is basically is trying
to give you the same options you

098c0a47-2b02-475e-a6e4-39ad8feab73f-3
00:39:05.080 --> 00:39:07.480
have and and M365 tenant
directly.

da9f2d54-6e58-40ee-bea6-8866fff461cf-0
00:39:11.050 --> 00:39:14.363
OK. So in holiday settings
again, uh, just to give you a

da9f2d54-6e58-40ee-bea6-8866fff461cf-1
00:39:14.363 --> 00:39:17.618
quick demo, uh, you'll be
allowed to configure a single

da9f2d54-6e58-40ee-bea6-8866fff461cf-2
00:39:17.618 --> 00:39:21.338
holiday for each auto attendant.
So if you want to update, then

da9f2d54-6e58-40ee-bea6-8866fff461cf-3
00:39:21.338 --> 00:39:24.825
you have to update for the
existing one. If you're going to

da9f2d54-6e58-40ee-bea6-8866fff461cf-4
00:39:24.825 --> 00:39:28.196
create a new Auto Attendant,
then yeah. For each new Auto

da9f2d54-6e58-40ee-bea6-8866fff461cf-5
00:39:28.196 --> 00:39:31.510
Attendant you have to create a
separate holiday setting.

0edc5d93-4f71-49d6-b85e-2147ab894d5e-0
00:39:33.150 --> 00:39:37.913
So in this case it's. Basically
you'll be. You'll be required to

0edc5d93-4f71-49d6-b85e-2147ab894d5e-1
00:39:37.913 --> 00:39:38.500
set up a

38a6b96b-b4fa-4693-bfda-6ff8961df4c5-0
00:39:39.690 --> 00:39:43.430
name of the holiday and then you
can select the date and time and

884906a2-3c88-421c-b036-ed8fc5923a86-0
00:39:44.410 --> 00:39:46.500
OK. So in this case, let's say
UH

5bcdb22a-26b7-4554-9888-c2eee51ed14d-0
00:39:48.030 --> 00:39:51.387
if you have to for next month
holiday, you can set up a

5bcdb22a-26b7-4554-9888-c2eee51ed14d-1
00:39:51.387 --> 00:39:55.105
holiday date and time and then
select and after you select it

5bcdb22a-26b7-4554-9888-c2eee51ed14d-2
00:39:55.105 --> 00:39:58.883
then you you'll have a similar
options like either you want to

5bcdb22a-26b7-4554-9888-c2eee51ed14d-3
00:39:58.883 --> 00:40:02.780
disconnect, call or redirect to
someone or use various different

5bcdb22a-26b7-4554-9888-c2eee51ed14d-4
00:40:02.780 --> 00:40:03.560
menu options.

31882ecd-afea-4fdf-8d61-fa2dbbec327c-0
00:40:07.080 --> 00:40:07.450
ok

fd0a7c47-3a21-425b-b951-f49af467c8cd-0
00:40:09.050 --> 00:40:13.142
And then I'll go to manage users
and numbers. So this is very

fd0a7c47-3a21-425b-b951-f49af467c8cd-1
00:40:13.142 --> 00:40:17.168
important. So once you have
let's say numbers available, you

fd0a7c47-3a21-425b-b951-f49af467c8cd-2
00:40:17.168 --> 00:40:21.459
have come to your SBC, you have
configured your calling policies

fd0a7c47-3a21-425b-b951-f49af467c8cd-3
00:40:21.459 --> 00:40:25.419
and everything, then you can
come to manage users. Now View

fd0a7c47-3a21-425b-b951-f49af467c8cd-4
00:40:25.419 --> 00:40:29.049
users basically will display you
the list of the users

a5370f1d-ea98-4921-ab78-ac8947f2a0d4-0
00:40:30.090 --> 00:40:33.720
which can be configured for
phone system. Now these users

a5370f1d-ea98-4921-ab78-ac8947f2a0d4-1
00:40:33.720 --> 00:40:37.162
are basically coming from
NHSmail portal. You won't be

a5370f1d-ea98-4921-ab78-ac8947f2a0d4-2
00:40:37.162 --> 00:40:40.605
able to see all of your users
here. Only users who are

a5370f1d-ea98-4921-ab78-ac8947f2a0d4-3
00:40:40.605 --> 00:40:44.486
licenced for teams, phone system
and any calling plan licence

a5370f1d-ea98-4921-ab78-ac8947f2a0d4-4
00:40:44.486 --> 00:40:48.429
they will be they will be coming
to this list. So basically as

a5370f1d-ea98-4921-ab78-ac8947f2a0d4-5
00:40:48.429 --> 00:40:52.310
you know the licencing is still
managed by an NHSmail portal.

47c92f81-3098-418d-8a65-521c0ddcb793-0
00:40:53.320 --> 00:40:56.824
So let's say if you want to
allow five users to use phone

47c92f81-3098-418d-8a65-521c0ddcb793-1
00:40:56.824 --> 00:41:00.450
system, then yeah, you can
create a user policy via NHSmail

47c92f81-3098-418d-8a65-521c0ddcb793-2
00:41:00.450 --> 00:41:04.075
portal, add users into the user
policy, assign phone system

47c92f81-3098-418d-8a65-521c0ddcb793-3
00:41:04.075 --> 00:41:07.519
licence and calling plan if
you're using calling plan or

47c92f81-3098-418d-8a65-521c0ddcb793-4
00:41:07.519 --> 00:41:11.205
just phone system for direct
routing. And once you configure

47c92f81-3098-418d-8a65-521c0ddcb793-5
00:41:11.205 --> 00:41:14.589
user policy with the required
details, then these users

47c92f81-3098-418d-8a65-521c0ddcb793-6
00:41:14.589 --> 00:41:18.214
basically sync from NHSmail
portal to this application. And

47c92f81-3098-418d-8a65-521c0ddcb793-7
00:41:18.214 --> 00:41:21.900
from here from here you can
basically configure those users.

47c92f81-3098-418d-8a65-521c0ddcb793-8
00:41:21.900 --> 00:41:23.229
So what are different?

816bd46b-b9f4-4556-a97e-4cad13fb26ef-0
00:41:23.500 --> 00:41:27.288
Configuration is the number
assignment and the policies are

816bd46b-b9f4-4556-a97e-4cad13fb26ef-1
00:41:27.288 --> 00:41:28.930
two important things here.

d445f3b3-e9e0-4e1a-93ba-3e26dbf74449-0
00:41:30.060 --> 00:41:32.993
You can filter out users for
your audio code. So if you want

d445f3b3-e9e0-4e1a-93ba-3e26dbf74449-1
00:41:32.993 --> 00:41:35.927
to configure for different ODS
code, if you have permissions

d445f3b3-e9e0-4e1a-93ba-3e26dbf74449-2
00:41:35.927 --> 00:41:38.669
then yeah you'll be able to
select users for another ODS

d445f3b3-e9e0-4e1a-93ba-3e26dbf74449-3
00:41:38.669 --> 00:41:38.910
code.

1b030dfb-4c09-4bb4-971b-1d41c765472f-0
00:41:40.590 --> 00:41:43.932
So once you select the user you
have option to assign a number.

1b030dfb-4c09-4bb4-971b-1d41c765472f-1
00:41:43.932 --> 00:41:47.222
So basically this will redirect
you the numbers page that will

1b030dfb-4c09-4bb4-971b-1d41c765472f-2
00:41:47.222 --> 00:41:50.617
display you the numbers you have
ordered or uploaded. So you can

1b030dfb-4c09-4bb4-971b-1d41c765472f-3
00:41:50.617 --> 00:41:53.907
select one of the number from
the list and then select submit.

1b030dfb-4c09-4bb4-971b-1d41c765472f-4
00:41:53.907 --> 00:41:56.780
So this number will be basically
assigned to the user.

d3a7eaab-9c03-4c7d-bce6-f9d36652743d-0
00:41:57.950 --> 00:42:01.931
So the number will be assigned
to the user. As far as licencing

d3a7eaab-9c03-4c7d-bce6-f9d36652743d-1
00:42:01.931 --> 00:42:05.789
requirements are correct, uh and
if there are any issues then

d3a7eaab-9c03-4c7d-bce6-f9d36652743d-2
00:42:05.789 --> 00:42:09.398
obviously it will fail. But
yeah, the minimum requirement

d3a7eaab-9c03-4c7d-bce6-f9d36652743d-3
00:42:09.398 --> 00:42:12.882
for calling plan is to phone
system plus a calling plan

d3a7eaab-9c03-4c7d-bce6-f9d36652743d-4
00:42:12.882 --> 00:42:13.379
licence.

99ad2ab1-0514-451f-aa97-444d543a74d8-0
00:42:14.620 --> 00:42:18.261
Once the licence has been
assigned, it might take up to 24

99ad2ab1-0514-451f-aa97-444d543a74d8-1
00:42:18.261 --> 00:42:21.902
hours for users to basically see
the difference. Or to see

99ad2ab1-0514-451f-aa97-444d543a74d8-2
00:42:21.902 --> 00:42:25.790
dialpad. Generally this time is
is controlled by Microsoft, so

99ad2ab1-0514-451f-aa97-444d543a74d8-3
00:42:25.790 --> 00:42:29.492
it might take one hour, might
take 24 hours as suggested by

99ad2ab1-0514-451f-aa97-444d543a74d8-4
00:42:29.492 --> 00:42:30.110
Microsoft.

ee3ed5bd-58c8-41ce-a10f-724d310fa869-0
00:42:31.350 --> 00:42:35.077
And sometimes user might need to
sign out & in to see the

ee3ed5bd-58c8-41ce-a10f-724d310fa869-1
00:42:35.077 --> 00:42:38.925
dial pad. OK, so stretching it's
checking if the number you you

ee3ed5bd-58c8-41ce-a10f-724d310fa869-2
00:42:38.925 --> 00:42:42.532
have selected is is available in
the tenant. Obviously it's

ee3ed5bd-58c8-41ce-a10f-724d310fa869-3
00:42:42.532 --> 00:42:45.959
unassigned in the app, so it
should be unassigned in the

6693e62e-5598-4f35-80fe-2b8d64dbd1e4-0
00:42:46.580 --> 00:42:49.930
and the tenant as well. But yeah
it's taking, so once Uh,

20591bfb-2def-4285-991c-8380596a2a54-0
00:42:51.090 --> 00:42:54.457
the process completed. You'll be
able to see the assignment was

20591bfb-2def-4285-991c-8380596a2a54-1
00:42:54.457 --> 00:42:57.613
successful. If you go back to
the user then it will display

20591bfb-2def-4285-991c-8380596a2a54-2
00:42:57.613 --> 00:43:00.875
the number you have selected. So
in this case I selected this

20591bfb-2def-4285-991c-8380596a2a54-3
00:43:00.875 --> 00:43:04.137
number and and for this user. So
when this user signs in next

20591bfb-2def-4285-991c-8380596a2a54-4
00:43:04.137 --> 00:43:07.293
time or if they already signed
in, I might need to sign out

20591bfb-2def-4285-991c-8380596a2a54-5
00:43:07.293 --> 00:43:10.713
& in and they should be able
to view a dial pad which can be

20591bfb-2def-4285-991c-8380596a2a54-6
00:43:10.713 --> 00:43:12.660
used for making outbound PSTN
calls.

3effc51b-e8cc-46a3-8ce9-124455abb505-0
00:43:14.040 --> 00:43:18.346
The other thing we can see here
is the view and edit policies.

3effc51b-e8cc-46a3-8ce9-124455abb505-1
00:43:18.346 --> 00:43:22.652
So this basically is the screen
where you can set up different

3effc51b-e8cc-46a3-8ce9-124455abb505-2
00:43:22.652 --> 00:43:24.840
policies. Now those policies are

e519fb12-30af-4a5a-a9a0-90cd541a0cf3-0
00:43:25.540 --> 00:43:29.283
we discussed earlier, they like
calling policy or caller ID

e519fb12-30af-4a5a-a9a0-90cd541a0cf3-1
00:43:29.283 --> 00:43:33.277
policy or if you're using direct
routing then yeah you might be

e519fb12-30af-4a5a-a9a0-90cd541a0cf3-2
00:43:33.277 --> 00:43:37.083
able to configure the dial plan
as well as the voice routing

e519fb12-30af-4a5a-a9a0-90cd541a0cf3-3
00:43:37.083 --> 00:43:37.519
policy.

575417c4-0659-41b7-a931-cdada7b321f8-0
00:43:40.320 --> 00:43:44.446
OK, so this will basically will
fetch all the existing policies

575417c4-0659-41b7-a931-cdada7b321f8-1
00:43:44.446 --> 00:43:48.509
configured for this user. Uh if
there's anything configured it

575417c4-0659-41b7-a931-cdada7b321f8-2
00:43:48.509 --> 00:43:52.571
will display then you'll have
option to change it as required.

575417c4-0659-41b7-a931-cdada7b321f8-3
00:43:52.571 --> 00:43:56.375
So in this case I can see
there's no call caller ID policy

575417c4-0659-41b7-a931-cdada7b321f8-4
00:43:56.375 --> 00:43:59.857
assigned to this user and
there's no dial plan and no

575417c4-0659-41b7-a931-cdada7b321f8-5
00:43:59.857 --> 00:44:03.404
voice routing policy and but
there is a calling policy

575417c4-0659-41b7-a931-cdada7b321f8-6
00:44:03.404 --> 00:44:07.401
already assigned. So from this
drop down menu I'll be able to

575417c4-0659-41b7-a931-cdada7b321f8-7
00:44:07.401 --> 00:44:10.109
select the calling policy. So
you can see

ed9afc5d-02e8-422a-bdc4-7d8e39264669-0
00:44:10.190 --> 00:44:15.050
have policies for LSPO1 ODS code
as well as 13 R. That means if

f07a8a7e-97d8-46df-ba81-a8106623e227-0
00:44:15.720 --> 00:44:18.453
another organisation have
created so like the one you are

f07a8a7e-97d8-46df-ba81-a8106623e227-1
00:44:18.453 --> 00:44:18.830
managing

e44aac5d-da5a-4d4a-b7af-c825e24af34f-0
00:44:19.590 --> 00:44:23.243
then you will be able to reuse
that policy. You don't need to

e44aac5d-da5a-4d4a-b7af-c825e24af34f-1
00:44:23.243 --> 00:44:26.896
create another policy. You can
still reuse a policy as far as

e44aac5d-da5a-4d4a-b7af-c825e24af34f-2
00:44:26.896 --> 00:44:30.195
it's within your scope. So from
here you can select the

e44aac5d-da5a-4d4a-b7af-c825e24af34f-3
00:44:30.195 --> 00:44:33.672
different policies for your
users. If you don't select any

e44aac5d-da5a-4d4a-b7af-c825e24af34f-4
00:44:33.672 --> 00:44:37.325
policy then the default global
policy will be assigned to the

e44aac5d-da5a-4d4a-b7af-c825e24af34f-5
00:44:37.325 --> 00:44:37.620
user.

36e9d619-a9fc-4a9b-81dd-82b61dd591af-0
00:44:38.980 --> 00:44:42.080
OK, umm, so in this case,
because this is calling plan, I

36e9d619-a9fc-4a9b-81dd-82b61dd591af-1
00:44:42.080 --> 00:44:45.555
am not going to assign any dial
plan and I'm not going to assign

36e9d619-a9fc-4a9b-81dd-82b61dd591af-2
00:44:45.555 --> 00:44:48.710
any, uh, voice routing policy
which is required for SBC's.

4d35ef8e-94c1-4c6a-9112-c9f708634cff-0
00:44:50.140 --> 00:44:50.540
OK,

8025dd17-3146-4202-aea1-da88242e1ac9-0
00:44:51.530 --> 00:44:54.549
so once I updated, so in this
case basically these two

8025dd17-3146-4202-aea1-da88242e1ac9-1
00:44:54.549 --> 00:44:57.788
policies will be updated. So if
I don't select the calling

8025dd17-3146-4202-aea1-da88242e1ac9-2
00:44:57.788 --> 00:45:01.082
policy as well, then yeah, at
default global policy will be

8025dd17-3146-4202-aea1-da88242e1ac9-3
00:45:01.082 --> 00:45:02.290
assigned to this user.

300b32f9-035b-48a3-a1e2-89a1d30953cb-0
00:45:05.030 --> 00:45:09.113
So that will basically make the
change for this user directly in

300b32f9-035b-48a3-a1e2-89a1d30953cb-1
00:45:09.113 --> 00:45:12.945
the tenant and then the next
time we users try to sign in or

300b32f9-035b-48a3-a1e2-89a1d30953cb-2
00:45:12.945 --> 00:45:16.714
sign out & in, they'll be
able to use the new policy as

300b32f9-035b-48a3-a1e2-89a1d30953cb-3
00:45:16.714 --> 00:45:17.280
required.

6d0cfba2-e011-4783-af05-00d6afcd7f3a-0
00:45:19.880 --> 00:45:24.299
OK so generally um these policy
updates might take up to 24

6d0cfba2-e011-4783-af05-00d6afcd7f3a-1
00:45:24.299 --> 00:45:27.540
hours based on the Microsoft
back end sync.

dc54e1b8-b2ca-48a5-83c7-e9dc31fe4630-0
00:45:28.510 --> 00:45:31.730
Well generally might take uh
mainly uh two hours is is

dc54e1b8-b2ca-48a5-83c7-e9dc31fe4630-1
00:45:31.730 --> 00:45:32.960
maximum we have seen.

3bbde347-7f8f-46c6-bd52-dc582b80fd2b-0
00:45:34.070 --> 00:45:37.792
OK so, this is the way you can
configure the number and the

3bbde347-7f8f-46c6-bd52-dc582b80fd2b-1
00:45:37.792 --> 00:45:41.825
policies. From here you can also
see there are two other options

3bbde347-7f8f-46c6-bd52-dc582b80fd2b-2
00:45:41.825 --> 00:45:45.858
as well, bulk number assignment
and the bulk policy assignments.

3bbde347-7f8f-46c6-bd52-dc582b80fd2b-3
00:45:45.858 --> 00:45:49.705
So these are options available
separately as well on the main

3bbde347-7f8f-46c6-bd52-dc582b80fd2b-4
00:45:49.705 --> 00:45:50.140
screen.

cb313f18-4416-4984-8b3e-2035670f43b6-0
00:45:52.180 --> 00:45:55.997
So if you want to assign uh
numbers in a bulk, then yeah,

cb313f18-4416-4984-8b3e-2035670f43b6-1
00:45:55.997 --> 00:46:00.078
basically you have to download a
template and then update the

cb313f18-4416-4984-8b3e-2035670f43b6-2
00:46:00.078 --> 00:46:03.961
template. Uh so like you you
need to provide a list of the

cb313f18-4416-4984-8b3e-2035670f43b6-3
00:46:03.961 --> 00:46:08.174
users and you need to provide a
list of the numbers you want to

cb313f18-4416-4984-8b3e-2035670f43b6-4
00:46:08.174 --> 00:46:12.057
assign to the user and then
upload. So if you're more than

cb313f18-4416-4984-8b3e-2035670f43b6-5
00:46:12.057 --> 00:46:16.138
500 users then yeah it needs to
be executed in two batches to

cb313f18-4416-4984-8b3e-2035670f43b6-6
00:46:16.138 --> 00:46:17.850
avoid back end processing.

e915a699-3d2f-4e9a-83eb-cb1bceaa8ed1-0
00:46:19.520 --> 00:46:22.683
Yeah and so if there are any
user fare you have added,

e915a699-3d2f-4e9a-83eb-cb1bceaa8ed1-1
00:46:22.683 --> 00:46:26.192
incorrect UPN's or the numbers
or not in your list, the ones

e915a699-3d2f-4e9a-83eb-cb1bceaa8ed1-2
00:46:26.192 --> 00:46:29.931
you have uploaded or purchased,
then yeah it will fail and those

e915a699-3d2f-4e9a-83eb-cb1bceaa8ed1-3
00:46:29.931 --> 00:46:33.210
actions will be reported in
another screen which I show.

413882ea-7339-4ebb-b25b-b233dcec793d-0
00:46:34.120 --> 00:46:38.165
Similarly we have bulk assign
policy. So if you want to assign

413882ea-7339-4ebb-b25b-b233dcec793d-1
00:46:38.165 --> 00:46:42.275
policies in bulk to large number
of users i.e., 500 or 100 then

413882ea-7339-4ebb-b25b-b233dcec793d-2
00:46:42.275 --> 00:46:46.384
you can use bulk assign policy.
So this will basically give you

413882ea-7339-4ebb-b25b-b233dcec793d-3
00:46:46.384 --> 00:46:50.366
the option where you can select
all the users within specific

413882ea-7339-4ebb-b25b-b233dcec793d-4
00:46:50.366 --> 00:46:50.880
ODS code

4956ef66-bab6-4f51-9db9-97d0f0672d78-0
00:46:52.160 --> 00:46:56.983
or you can use the download
template file and and use it to

4956ef66-bab6-4f51-9db9-97d0f0672d78-1
00:46:56.983 --> 00:47:01.806
uh use it for selected users
basically. So on this you have

4956ef66-bab6-4f51-9db9-97d0f0672d78-2
00:47:01.806 --> 00:47:02.610
options so

68a0b305-4777-4b65-a8f8-f8ac63ad73cd-0
00:47:03.820 --> 00:47:07.048
you can select either the
template or you can select the

68a0b305-4777-4b65-a8f8-f8ac63ad73cd-1
00:47:07.048 --> 00:47:10.729
ODS code. So, if you select the
ODS code so all the users within

68a0b305-4777-4b65-a8f8-f8ac63ad73cd-2
00:47:10.729 --> 00:47:14.354
this ODS code will be basically
assigned within your policy. So

68a0b305-4777-4b65-a8f8-f8ac63ad73cd-3
00:47:14.354 --> 00:47:17.300
let's say if I'm going to select
a LSPO1 in my case

e8df7514-24f5-42c9-89b7-fb65d29aeeda-0
00:47:18.150 --> 00:47:20.300
and then from here I can select
the policies

dd6484fb-9da3-423b-9df0-95745c278366-0
00:47:21.130 --> 00:47:25.102
for this user. OK, so if you're
going to make a change and if

dd6484fb-9da3-423b-9df0-95745c278366-1
00:47:25.102 --> 00:47:28.881
you don't select any policy, so
it will be assigned with a

dd6484fb-9da3-423b-9df0-95745c278366-2
00:47:28.881 --> 00:47:32.533
default global policy. So in
this case I'm just going to

dd6484fb-9da3-423b-9df0-95745c278366-3
00:47:32.533 --> 00:47:36.313
assign these two policies and
then not assigning any voice

dd6484fb-9da3-423b-9df0-95745c278366-4
00:47:36.313 --> 00:47:38.619
routing policy or caller ID
policy.

863c1557-b2a8-489e-b417-6a8f39e33b17-0
00:47:43.260 --> 00:47:46.668
OK, so once you submitted, so
basically all the users under

863c1557-b2a8-489e-b417-6a8f39e33b17-1
00:47:46.668 --> 00:47:50.077
LSPO1 will be configured with
these settings. OK. So action

863c1557-b2a8-489e-b417-6a8f39e33b17-2
00:47:50.077 --> 00:47:53.599
will be submitted and then in
the back end it will go through

863c1557-b2a8-489e-b417-6a8f39e33b17-3
00:47:53.599 --> 00:47:57.065
the action and if there are
anything that will appear in the

863c1557-b2a8-489e-b417-6a8f39e33b17-4
00:47:57.065 --> 00:48:00.189
pending action sections which
will go through shortly.

9770687d-2ab8-4e99-b2db-d9dc5d999363-0
00:48:02.920 --> 00:48:06.540
OK. And then we have the manage
number option as well. So this

9770687d-2ab8-4e99-b2db-d9dc5d999363-1
00:48:06.540 --> 00:48:10.217
is where you can manage numbers.
So it will give you the status

9770687d-2ab8-4e99-b2db-d9dc5d999363-2
00:48:10.217 --> 00:48:13.837
of the numbers. So either it's
assigned or unassigned, you can

9770687d-2ab8-4e99-b2db-d9dc5d999363-3
00:48:13.837 --> 00:48:17.342
see the list and then you have
option to filter out based on

9770687d-2ab8-4e99-b2db-d9dc5d999363-4
00:48:17.342 --> 00:48:18.090
the ODS code.

942975cc-b442-4bd2-8bfa-397712816c70-0
00:48:18.970 --> 00:48:22.758
The other two things are when
you select a number then you

942975cc-b442-4bd2-8bfa-397712816c70-1
00:48:22.758 --> 00:48:24.620
will have option to basically

8b742b8c-d4f3-4646-9e6d-c860e05d76c0-0
00:48:25.630 --> 00:48:26.570
change number type.

942975a8-7cd4-4eca-baca-d7966302ee46-0
00:48:27.280 --> 00:48:30.280
OK so basically if you haven't
purchased a number from

942975a8-7cd4-4eca-baca-d7966302ee46-1
00:48:30.280 --> 00:48:33.826
Microsoft uh let's say you have
a user number and for any reason

942975a8-7cd4-4eca-baca-d7966302ee46-2
00:48:33.826 --> 00:48:37.317
you want to convert this number
into the service number so that

942975a8-7cd4-4eca-baca-d7966302ee46-3
00:48:37.317 --> 00:48:40.917
you can use it for call queue or
auto attendant. Then you can use

942975a8-7cd4-4eca-baca-d7966302ee46-4
00:48:40.917 --> 00:48:44.245
this form. So when you select
the calling plan then you will

942975a8-7cd4-4eca-baca-d7966302ee46-5
00:48:44.245 --> 00:48:46.700
you will have an option to
basically provide

6215515e-17cb-406b-8172-745ac5d379b8-0
00:48:47.530 --> 00:48:51.737
the details how many numbers you
want to change and what's the

6215515e-17cb-406b-8172-745ac5d379b8-1
00:48:51.737 --> 00:48:55.210
current number type and what's
the new number type.

5a00edf9-9cb1-4f3f-bca0-730de79f02dc-0
00:48:55.880 --> 00:48:59.255
So once you submitted that
basically trigger a ServiceNow

5a00edf9-9cb1-4f3f-bca0-730de79f02dc-1
00:48:59.255 --> 00:49:02.631
ticket and then it will be
opened with Microsoft. So that

5a00edf9-9cb1-4f3f-bca0-730de79f02dc-2
00:49:02.631 --> 00:49:06.414
might take up to seven days for
the number to change because and

5a00edf9-9cb1-4f3f-bca0-730de79f02dc-3
00:49:06.414 --> 00:49:10.138
that's something Microsoft need
to change. But if it's a direct

5a00edf9-9cb1-4f3f-bca0-730de79f02dc-4
00:49:10.138 --> 00:49:13.456
routing, then yeah, you can
request a change, the change

5a00edf9-9cb1-4f3f-bca0-730de79f02dc-5
00:49:13.456 --> 00:49:17.064
will be updated in the back end.
But will then depend on your

5a00edf9-9cb1-4f3f-bca0-730de79f02dc-6
00:49:17.064 --> 00:49:20.382
service and SIP service
provider. They need to make sure

5a00edf9-9cb1-4f3f-bca0-730de79f02dc-7
00:49:20.382 --> 00:49:22.709
the number is translated and
that's not

fea68a36-b675-404a-bc66-f3b73bbb1b34-0
00:49:23.850 --> 00:49:26.553
because these numbers are
managed by your SIP service

fea68a36-b675-404a-bc66-f3b73bbb1b34-1
00:49:26.553 --> 00:49:29.756
provider. So Microsoft won't be
able to help on this. But yeah,

fea68a36-b675-404a-bc66-f3b73bbb1b34-2
00:49:29.756 --> 00:49:32.860
the number in the back end will
be updated, uh straight away.

ff131631-5495-45fa-b7c9-47b054be572d-0
00:49:37.580 --> 00:49:41.044
And then you have option to
release number. So let's say for

ff131631-5495-45fa-b7c9-47b054be572d-1
00:49:41.044 --> 00:49:44.508
calling plan you have purchased
a number from Microsoft, but

ff131631-5495-45fa-b7c9-47b054be572d-2
00:49:44.508 --> 00:49:47.858
that number is not required
anymore. Or if the if you want

ff131631-5495-45fa-b7c9-47b054be572d-3
00:49:47.858 --> 00:49:51.493
to purchase a different number
for a different city, then yeah,

ff131631-5495-45fa-b7c9-47b054be572d-4
00:49:51.493 --> 00:49:54.787
you can basically release the
number. So in this case the

ff131631-5495-45fa-b7c9-47b054be572d-5
00:49:54.787 --> 00:49:58.307
number is unassigned. So I can
select a number and then click

ff131631-5495-45fa-b7c9-47b054be572d-6
00:49:58.307 --> 00:50:01.601
on release. So that will
basically return the number back

ff131631-5495-45fa-b7c9-47b054be572d-7
00:50:01.601 --> 00:50:05.122
to Microsoft. But yeah, once you
return, you won't be able to

ff131631-5495-45fa-b7c9-47b054be572d-8
00:50:05.122 --> 00:50:08.529
retrieve that number. So you can
try to order a new number,

e67450b1-a5d3-4bc5-9aa2-49f90c8655e5-0
00:50:08.620 --> 00:50:12.369
but it's not 100% sure you'll
get the same number, it can be a

e67450b1-a5d3-4bc5-9aa2-49f90c8655e5-1
00:50:12.369 --> 00:50:16.118
different number. So before you
release any number you need to

e67450b1-a5d3-4bc5-9aa2-49f90c8655e5-2
00:50:16.118 --> 00:50:18.320
make sure it's not required
anymore.

940e95bc-2b41-4255-9495-ab53291c98b2-0
00:50:19.700 --> 00:50:23.013
From this screen you can also
assign the number back to the

940e95bc-2b41-4255-9495-ab53291c98b2-1
00:50:23.013 --> 00:50:26.659
user. So if I select this number
and then click on assign edit so

940e95bc-2b41-4255-9495-ab53291c98b2-2
00:50:26.659 --> 00:50:30.138
that will give me an option to
select one of the user from the

940e95bc-2b41-4255-9495-ab53291c98b2-3
00:50:30.138 --> 00:50:33.728
list. So that's the list of the
users who are basically licenced

940e95bc-2b41-4255-9495-ab53291c98b2-4
00:50:33.728 --> 00:50:37.208
for phone system, I can select
one of the user and assign this

940e95bc-2b41-4255-9495-ab53291c98b2-5
00:50:37.208 --> 00:50:37.650
to user.

82d24113-7f77-4061-87ea-5c7c6c15d519-0
00:50:38.720 --> 00:50:41.650
So that will basically assign
the number and to the user.

232f8c21-3616-4655-b6e9-088989f67d72-0
00:50:44.160 --> 00:50:47.285
OK, so once the number has been
assigned, obviously uh as

232f8c21-3616-4655-b6e9-088989f67d72-1
00:50:47.285 --> 00:50:50.410
mentioned it might take some
time for end user to use it.

9c768a8e-dcb3-4e0e-aa2a-c2fc4d032fd6-0
00:50:52.290 --> 00:50:56.130
So there are two different
options, either you can assign a

9c768a8e-dcb3-4e0e-aa2a-c2fc4d032fd6-1
00:50:56.130 --> 00:51:00.099
number via view users option or
you can assign it via numbers

9c768a8e-dcb3-4e0e-aa2a-c2fc4d032fd6-2
00:51:00.099 --> 00:51:03.620
management option. So both will
give the same results.

c98fae6c-39a1-4f13-94bc-feae2addf114-0
00:51:14.410 --> 00:51:17.642
OK. So once it's been completed,
yeah you can go back to the

c98fae6c-39a1-4f13-94bc-feae2addf114-1
00:51:17.642 --> 00:51:19.550
number and you can check the
status

434ec670-16e0-46c0-8ec5-291d6b73232f-0
00:51:21.680 --> 00:51:25.008
on each screen as you mentioned
you will be able to see the drop

434ec670-16e0-46c0-8ec5-291d6b73232f-1
00:51:25.008 --> 00:51:28.387
down so you'll be able to filter
out users for in this case 13 or

434ec670-16e0-46c0-8ec5-291d6b73232f-2
00:51:28.387 --> 00:51:31.613
got the different list of users
different numbers so those can

434ec670-16e0-46c0-8ec5-291d6b73232f-3
00:51:31.613 --> 00:51:34.430
be managed as far as you have
the correct permissions.

4de98bce-71bd-4e25-a5b2-88c941ab2408-0
00:51:36.400 --> 00:51:39.455
OK going back to home screen and
then we have fourth option which

4de98bce-71bd-4e25-a5b2-88c941ab2408-1
00:51:39.455 --> 00:51:42.278
is basically reporting. So in
reporting there are three main

4de98bce-71bd-4e25-a5b2-88c941ab2408-2
00:51:42.278 --> 00:51:44.824
options, View dashboard, view
pending actions and user

4de98bce-71bd-4e25-a5b2-88c941ab2408-3
00:51:44.824 --> 00:51:45.379
information.

45bf6af0-0324-489b-95ed-b5ff805dd0b8-0
00:51:46.870 --> 00:51:51.052
So pending action is basically
will display uh some of the

45bf6af0-0324-489b-95ed-b5ff805dd0b8-1
00:51:51.052 --> 00:51:55.447
actions you have taken. So like
we we use the bulk assignment

45bf6af0-0324-489b-95ed-b5ff805dd0b8-2
00:51:55.447 --> 00:51:57.220
policy. OK, so we can see

95e91896-64ab-48ae-9246-6a0c6216f9a1-0
00:51:58.180 --> 00:52:01.701
all the submissions were
successful, but if there are any

95e91896-64ab-48ae-9246-6a0c6216f9a1-1
00:52:01.701 --> 00:52:05.587
failures, like if the user was
not in the in the in the list or

95e91896-64ab-48ae-9246-6a0c6216f9a1-2
00:52:05.587 --> 00:52:09.351
UPN was incorrect, then yeah,
you'll see some sort of failure

95e91896-64ab-48ae-9246-6a0c6216f9a1-3
00:52:09.351 --> 00:52:10.080
errors here.

c61bf4c3-1415-4a8e-9a32-c708ec95f0c8-0
00:52:10.770 --> 00:52:14.058
OK so in this case like test
couldn't be found so this

c61bf4c3-1415-4a8e-9a32-c708ec95f0c8-1
00:52:14.058 --> 00:52:17.944
account may have been deleted so
that's why it couldn't found in

c61bf4c3-1415-4a8e-9a32-c708ec95f0c8-2
00:52:17.944 --> 00:52:19.319
the list in the tenant.

b0b0d992-1b54-48db-99e3-19e1592a5515-0
00:52:20.850 --> 00:52:24.163
OK so basically this will
display the pending actions you

b0b0d992-1b54-48db-99e3-19e1592a5515-1
00:52:24.163 --> 00:52:27.820
have. Uh, you can select it for
your organisations as required.

1289bbbf-12fb-4096-ad7c-592e71ac3206-0
00:52:30.870 --> 00:52:34.122
OK, And then you have the option
of the user information. So this

1289bbbf-12fb-4096-ad7c-592e71ac3206-1
00:52:34.122 --> 00:52:35.650
is basically uh, if you want to

826baf15-4302-4094-93db-cc1d97f760ed-0
00:52:36.560 --> 00:52:40.814
view what different policies or
numbers assigned to the user. So

826baf15-4302-4094-93db-cc1d97f760ed-1
00:52:40.814 --> 00:52:44.676
here you can request a report.
So from here you can select

826baf15-4302-4094-93db-cc1d97f760ed-2
00:52:44.676 --> 00:52:48.799
either all the ODS code you are
managing or just one. Once you

826baf15-4302-4094-93db-cc1d97f760ed-3
00:52:48.799 --> 00:52:52.530
select it then yeah you can
click on generate report. So

826baf15-4302-4094-93db-cc1d97f760ed-4
00:52:52.530 --> 00:52:56.522
this will basically generate a
report with all these various

826baf15-4302-4094-93db-cc1d97f760ed-5
00:52:56.522 --> 00:53:00.450
different options and you'll get
an e-mail after some time.

41f5841f-4f32-4751-acfa-3aea68658940-0
00:53:02.220 --> 00:53:05.468
Cool. So this will be recorded
into the Pending section. So you

41f5841f-4f32-4751-acfa-3aea68658940-1
00:53:05.468 --> 00:53:06.890
can see you just requested a

c0fe5e24-fa5b-45b4-a12c-37f0807f370f-0
00:53:07.800 --> 00:53:11.356
Generate User Information
Reports, so report creation has

c0fe5e24-fa5b-45b4-a12c-37f0807f370f-1
00:53:11.356 --> 00:53:14.851
just started so it might take
some time depending on the

c0fe5e24-fa5b-45b4-a12c-37f0807f370f-2
00:53:14.851 --> 00:53:18.530
number of users linked to that
specific ODS code. And after

c0fe5e24-fa5b-45b4-a12c-37f0807f370f-3
00:53:18.530 --> 00:53:22.332
that you'll see you'll receive
an e-mail confirmation with an

c0fe5e24-fa5b-45b4-a12c-37f0807f370f-4
00:53:22.332 --> 00:53:25.460
attachment which you can
download it as a CSV file

dbb15f2b-fbbf-4d94-95f7-0b824459c393-0
00:53:29.590 --> 00:53:33.031
and then we have an option of
the dashboard. So this is

dbb15f2b-fbbf-4d94-95f7-0b824459c393-1
00:53:33.031 --> 00:53:36.841
basically we'll give the give
you the uh reporting dashboard.

dbb15f2b-fbbf-4d94-95f7-0b824459c393-2
00:53:36.841 --> 00:53:40.529
So depending on whether you're
using calling plan or direct

dbb15f2b-fbbf-4d94-95f7-0b824459c393-3
00:53:40.529 --> 00:53:44.339
routing you'll be able to see
how many licences are available

dbb15f2b-fbbf-4d94-95f7-0b824459c393-4
00:53:44.339 --> 00:53:48.149
within your organisations, how
many minutes are available and

dbb15f2b-fbbf-4d94-95f7-0b824459c393-5
00:53:48.149 --> 00:53:51.591
how many minutes you have
consumed during that specific

dbb15f2b-fbbf-4d94-95f7-0b824459c393-6
00:53:51.591 --> 00:53:51.960
month.

07f16e3b-9ca7-41e7-83f8-7e48c425d751-0
00:53:52.690 --> 00:53:56.688
OK, so on the right side you
have option to select one of the

07f16e3b-9ca7-41e7-83f8-7e48c425d751-1
00:53:56.688 --> 00:54:00.815
ODS code if you want to filter
it out, and then you have option

07f16e3b-9ca7-41e7-83f8-7e48c425d751-2
00:54:00.815 --> 00:54:04.942
to select the UPN's as well or
month or year wise. So there are

07f16e3b-9ca7-41e7-83f8-7e48c425d751-3
00:54:04.942 --> 00:54:07.200
different criterias to be
filtered

01c03d8d-3e2a-4a12-a645-0d86b83ecd72-0
00:54:08.320 --> 00:54:11.330
and then you have option. So
this one is basically showing

e17b1681-295f-40f9-9429-1854d31bfe94-0
00:54:12.170 --> 00:54:15.427
monthly available minutes. So
these are the minutes based on

e17b1681-295f-40f9-9429-1854d31bfe94-1
00:54:15.427 --> 00:54:18.311
the licence assigned to the
users. So if you have 100

e17b1681-295f-40f9-9429-1854d31bfe94-2
00:54:18.311 --> 00:54:21.463
licences but you have just
assigned 1 licence then yeah it

e17b1681-295f-40f9-9429-1854d31bfe94-3
00:54:21.463 --> 00:54:24.881
will give you the numbers only
for one licence. OK. In order to

e17b1681-295f-40f9-9429-1854d31bfe94-4
00:54:24.881 --> 00:54:28.299
use the minutes you need to make
sure that all the licences are

e17b1681-295f-40f9-9429-1854d31bfe94-5
00:54:28.299 --> 00:54:28.779
assigned.

e28477b8-f85c-4f9b-bf91-9abe08ba45f1-0
00:54:30.200 --> 00:54:34.215
Now on the top you can see there
are 32 available licences and if

e28477b8-f85c-4f9b-bf91-9abe08ba45f1-1
00:54:34.215 --> 00:54:37.866
we assign those licences to
users then I can get additional

e28477b8-f85c-4f9b-bf91-9abe08ba45f1-2
00:54:37.866 --> 00:54:41.578
13 K minutes during that per
month. So this count will reset

e28477b8-f85c-4f9b-bf91-9abe08ba45f1-3
00:54:41.578 --> 00:54:44.924
every 1st of the month because
there's a criteria from

e28477b8-f85c-4f9b-bf91-9abe08ba45f1-4
00:54:44.924 --> 00:54:48.940
Microsoft as well so the number.
So depending on the calling plan

e28477b8-f85c-4f9b-bf91-9abe08ba45f1-5
00:54:48.940 --> 00:54:52.590
licence you are using. So if
you're using 120 minutes, then

e28477b8-f85c-4f9b-bf91-9abe08ba45f1-6
00:54:52.590 --> 00:54:56.119
individual user will be able to
use 120 minutes per month

63c14b32-d3a0-4a34-8817-7734ee5edf6a-0
00:54:57.110 --> 00:55:01.040
and the counter will reset the
following month OK

ec2b6ed4-310d-4f35-bf35-5e6c10f4bb6c-0
00:55:02.410 --> 00:55:03.080
and then

e9602047-d20c-402c-8dfc-5d9b869d5c31-0
00:55:03.700 --> 00:55:07.382
further down you'll be able to
see all the calls which you can

e9602047-d20c-402c-8dfc-5d9b869d5c31-1
00:55:07.382 --> 00:55:11.181
basically export it as well. So
if you have option to export, uh

e9602047-d20c-402c-8dfc-5d9b869d5c31-2
00:55:11.181 --> 00:55:14.980
that will allow you to export as
a CSV file. So by default users

e9602047-d20c-402c-8dfc-5d9b869d5c31-3
00:55:14.980 --> 00:55:18.137
are not allowed to export
reports, but then it can be

e9602047-d20c-402c-8dfc-5d9b869d5c31-4
00:55:18.137 --> 00:55:19.540
requested via a service.

c88713c2-6f9b-43dc-969b-2c988389018b-0
00:55:22.600 --> 00:55:25.735
Then we have similar option for
direct routing. So if you're

c88713c2-6f9b-43dc-969b-2c988389018b-1
00:55:25.735 --> 00:55:29.128
using direct routing then you'll
have option to select the SBC or

c88713c2-6f9b-43dc-969b-2c988389018b-2
00:55:29.128 --> 00:55:31.030
you can select the ODS code as
well.

d977aa6b-aaab-4eda-ab14-a501609812a8-0
00:55:32.120 --> 00:55:35.638
OK so it will give you the
breakdown in terms of if you

d977aa6b-aaab-4eda-ab14-a501609812a8-1
00:55:35.638 --> 00:55:39.282
have made any international,
domestic calls and the total

d977aa6b-aaab-4eda-ab14-a501609812a8-2
00:55:39.282 --> 00:55:42.864
volume of the calls as well. And
you can have these SEMS

d977aa6b-aaab-4eda-ab14-a501609812a8-3
00:55:42.864 --> 00:55:46.508
selection so either UPN's or
month or year. If you scroll

d977aa6b-aaab-4eda-ab14-a501609812a8-4
00:55:46.508 --> 00:55:50.404
down then you'll have a list of
all the calls users have made

d977aa6b-aaab-4eda-ab14-a501609812a8-5
00:55:50.404 --> 00:55:53.860
within your org and you will be
able to export as well

fae8ca8a-dbd0-4eba-8805-6bcaeddc8f7a-0
00:55:54.590 --> 00:55:55.550
with more options.

c0797bb6-7c08-4396-bc73-7d5cc10d8df8-0
00:55:56.390 --> 00:56:00.246
Then there is a further graph
which will basically give you

c0797bb6-7c08-4396-bc73-7d5cc10d8df8-1
00:56:00.246 --> 00:56:04.167
the indication how many calls
being successful or failed for

c0797bb6-7c08-4396-bc73-7d5cc10d8df8-2
00:56:04.167 --> 00:56:07.510
any reason. So that can be used
for any specific um

60469e36-de71-462b-a0ba-bc350573789b-0
00:56:08.420 --> 00:56:11.629
analysis. If you're going for
your SBC initially for any

60469e36-de71-462b-a0ba-bc350573789b-1
00:56:11.629 --> 00:56:12.530
troubleshooting.

28aba72c-081f-41be-8c77-15692da728e4-0
00:56:13.670 --> 00:56:17.586
OK, so that will basically give
you the direct routing and the

28aba72c-081f-41be-8c77-15692da728e4-1
00:56:17.586 --> 00:56:21.378
calling plan report which you
can download. Uh, As mentioned

28aba72c-081f-41be-8c77-15692da728e4-2
00:56:21.378 --> 00:56:24.300
the the count will always reset
on the 1st and

5759e94d-f1f4-45d3-ade8-c2decd449e9b-0
00:56:24.950 --> 00:56:28.917
as in local admins you'll also
get to notification. So when you

5759e94d-f1f4-45d3-ade8-c2decd449e9b-1
00:56:28.917 --> 00:56:32.884
hit 80% of your usage. So let's
say in this case 14.3 K minutes

5759e94d-f1f4-45d3-ade8-c2decd449e9b-2
00:56:32.884 --> 00:56:33.690
are available

77c50907-eed3-4900-a338-390462f38604-0
00:56:35.040 --> 00:56:38.929
if we consume all 14, uh if he
comes uh consume 80% of these

77c50907-eed3-4900-a338-390462f38604-1
00:56:38.929 --> 00:56:42.690
minutes within 15 days, then
you'll get a notification you

77c50907-eed3-4900-a338-390462f38604-2
00:56:42.690 --> 00:56:46.133
have consumed 80% of your
manners and then you'll get

77c50907-eed3-4900-a338-390462f38604-3
00:56:46.133 --> 00:56:50.278
another notification via e-mail
saying you have consumed 100% of

77c50907-eed3-4900-a338-390462f38604-4
00:56:50.278 --> 00:56:53.976
your minutes, at that point of
time obviously you need to

77c50907-eed3-4900-a338-390462f38604-5
00:56:53.976 --> 00:56:57.929
either on board more licences or
wait for next month to start

77c50907-eed3-4900-a338-390462f38604-6
00:56:57.929 --> 00:57:02.073
before users can make calls. But
if you're using direct routing,

77c50907-eed3-4900-a338-390462f38604-7
00:57:02.073 --> 00:57:05.069
there's no such limitation
because the numbers

5e8c3ee5-0066-4585-8e81-0b5272272d2d-0
00:57:05.140 --> 00:57:09.109
they're going to use will depend
on your calling plan with your

5e8c3ee5-0066-4585-8e81-0b5272272d2d-1
00:57:09.109 --> 00:57:13.017
SIP service provider, and not
indirectly. Uh, depending on the

5e8c3ee5-0066-4585-8e81-0b5272272d2d-2
00:57:13.017 --> 00:57:14.940
Microsoft calling plan licence.

137512d8-7287-45a5-98be-c949db5ee34f-0
00:57:18.280 --> 00:57:21.574
OK, so yeah, I think these are
the features I wanted to cover

137512d8-7287-45a5-98be-c949db5ee34f-1
00:57:21.574 --> 00:57:24.816
as part of this demo. Uh. I'll
hand over to Steph for uh for

137512d8-7287-45a5-98be-c949db5ee34f-2
00:57:24.816 --> 00:57:25.720
the presentation.

4cd79383-8505-4645-8606-22f8e1e86be1-0
00:57:28.020 --> 00:57:28.790
Thank you, Hemat

1a6d0a51-434f-463c-8491-c18eb1e2ea7c-0
00:57:30.080 --> 00:57:30.560
Thank you.

3f1e1bf9-61a7-43dd-b3d9-b9cf735c9a45-0
00:57:32.220 --> 00:57:36.035
OK. So that has, yeah, we've got
lots of questions and generated

3f1e1bf9-61a7-43dd-b3d9-b9cf735c9a45-1
00:57:36.035 --> 00:57:39.674
from that demo here that. So
thank you for going through that

3f1e1bf9-61a7-43dd-b3d9-b9cf735c9a45-2
00:57:39.674 --> 00:57:43.196
in such detail. Um we're at
3:00. We have a few slides left

3f1e1bf9-61a7-43dd-b3d9-b9cf735c9a45-3
00:57:43.196 --> 00:57:46.483
just on uh licencing prereqs,
which I think is probably

3f1e1bf9-61a7-43dd-b3d9-b9cf735c9a45-4
00:57:46.483 --> 00:57:50.122
worthwhile going through the
onboarding process and then also

3f1e1bf9-61a7-43dd-b3d9-b9cf735c9a45-5
00:57:50.122 --> 00:57:53.410
on some of the support and
guidance as well. So I think

3f1e1bf9-61a7-43dd-b3d9-b9cf735c9a45-6
00:57:53.410 --> 00:57:56.873
probably best I'll just whip
through these slides and then

3f1e1bf9-61a7-43dd-b3d9-b9cf735c9a45-7
00:57:56.873 --> 00:58:00.571
the remaining time we've got,
we'll try and answer some of the

3f1e1bf9-61a7-43dd-b3d9-b9cf735c9a45-8
00:58:00.571 --> 00:58:03.329
questions in the chat and we're
definitely not

e00eb819-28e3-4cf1-b95b-c4cc78594db0-0
00:58:03.420 --> 00:58:05.957
going to be able to answer all
of them. I think there's

e00eb819-28e3-4cf1-b95b-c4cc78594db0-1
00:58:05.957 --> 00:58:07.090
obviously some some quite

7fb13ca2-d77e-4ab1-b058-82145261ad11-0
00:58:07.920 --> 00:58:10.713
um substantial questions in the
chat um, which warrant further

7fb13ca2-d77e-4ab1-b058-82145261ad11-1
00:58:10.713 --> 00:58:13.418
discussion, but we'll we'll
certainly try and pick a few off

7fb13ca2-d77e-4ab1-b058-82145261ad11-2
00:58:13.418 --> 00:58:14.659
and to provide some answers.

45f5af21-75b8-4f21-97d5-bab65c79a268-0
00:58:15.570 --> 00:58:16.290
So I think

f9e1461e-fe29-4483-a848-8db7eb303e10-0
00:58:17.000 --> 00:58:20.932
for licencing then, and in terms
of the cost and it's not

f9e1461e-fe29-4483-a848-8db7eb303e10-1
00:58:20.932 --> 00:58:25.204
possible to give you kind of a
number per head. And so the way

f9e1461e-fe29-4483-a848-8db7eb303e10-2
00:58:25.204 --> 00:58:29.273
the licences for this works, it
does kind of depend on what

f9e1461e-fe29-4483-a848-8db7eb303e10-3
00:58:29.273 --> 00:58:33.206
you've already got and that will
change the cost for your

f9e1461e-fe29-4483-a848-8db7eb303e10-4
00:58:33.206 --> 00:58:37.342
organisation. So for Calling
Plans and for organisations who

f9e1461e-fe29-4483-a848-8db7eb303e10-5
00:58:37.342 --> 00:58:41.478
have or would want to procure
E3, the O365,N365 E3 licences,

f9e1461e-fe29-4483-a848-8db7eb303e10-6
00:58:41.478 --> 00:58:45.750
then they'll need those with a
phone system add-on licence and

f9e1461e-fe29-4483-a848-8db7eb303e10-7
00:58:45.750 --> 00:58:47.310
a calling plan licence.

2608b4df-3258-44a3-91dd-d27d607c7646-0
00:58:47.460 --> 00:58:50.657
And that's to use phone system
with Calling Plans. And that's

2608b4df-3258-44a3-91dd-d27d607c7646-1
00:58:50.657 --> 00:58:53.288
access to all of the
functionality that Hemat just

2608b4df-3258-44a3-91dd-d27d607c7646-2
00:58:53.288 --> 00:58:56.537
walked through on the app. So
the auto attendants, call queues

2608b4df-3258-44a3-91dd-d27d607c7646-3
00:58:56.537 --> 00:58:59.890
etc, they're all included within
that. There's no extra cost for

2608b4df-3258-44a3-91dd-d27d607c7646-4
00:58:59.890 --> 00:59:03.087
any of that functionality, which
I think was was one question

2608b4df-3258-44a3-91dd-d27d607c7646-5
00:59:03.087 --> 00:59:03.810
that was asked

71c96fbf-966a-49d4-bdff-2e4908f7ca10-0
00:59:04.600 --> 00:59:04.990
um

87cc7bcc-3b59-483d-af6d-24504f6ef492-0
00:59:05.950 --> 00:59:09.792
if you have or you're intending
to get and the O365 E5 licences,

87cc7bcc-3b59-483d-af6d-24504f6ef492-1
00:59:09.792 --> 00:59:13.338
then you don't need a phone
system add-on licence. You just

87cc7bcc-3b59-483d-af6d-24504f6ef492-2
00:59:13.338 --> 00:59:17.122
need a calling plan licence. And
again that then enables you to

87cc7bcc-3b59-483d-af6d-24504f6ef492-3
00:59:17.122 --> 00:59:20.373
use phone system with calling
plan And again that full

87cc7bcc-3b59-483d-af6d-24504f6ef492-4
00:59:20.373 --> 00:59:23.565
functionality that Hemat just
walked through which is

87cc7bcc-3b59-483d-af6d-24504f6ef492-5
00:59:23.565 --> 00:59:26.580
accessible and configurable
through that power app

d6931933-5ec9-4fbc-9b36-9e85926ad2e5-0
00:59:27.870 --> 00:59:30.355
For direct routing then so
there's there's slightly less

d6931933-5ec9-4fbc-9b36-9e85926ad2e5-1
00:59:30.355 --> 00:59:32.360
licencing needed because
obviously you've got

d6931933-5ec9-4fbc-9b36-9e85926ad2e5-2
00:59:32.360 --> 00:59:34.627
pre-existing contracts and
agreements with your SIP

d6931933-5ec9-4fbc-9b36-9e85926ad2e5-3
00:59:34.627 --> 00:59:35.020
provider.

dd02eef0-086f-4d8c-9ee2-83682cf33f56-0
00:59:35.680 --> 00:59:39.401
And again for O365, M365 E3 you
just need phone system add-on

dd02eef0-086f-4d8c-9ee2-83682cf33f56-1
00:59:39.401 --> 00:59:43.123
licence and then you've got full
access to everything that we

dd02eef0-086f-4d8c-9ee2-83682cf33f56-2
00:59:43.123 --> 00:59:46.725
just walk through. And then for
O365 E5 it's it's just that

dd02eef0-086f-4d8c-9ee2-83682cf33f56-3
00:59:46.725 --> 00:59:50.327
licence that you would need and
then obviously any external

dd02eef0-086f-4d8c-9ee2-83682cf33f56-4
00:59:50.327 --> 00:59:53.929
agreements and and licencing
contracts that you've got with

dd02eef0-086f-4d8c-9ee2-83682cf33f56-5
00:59:53.929 --> 00:59:55.070
your SIP providers.

dc6e86aa-3f74-48fb-9e59-7d32e5840e3b-0
00:59:55.970 --> 00:59:59.005
And so that's that's the
licencing. And we always say

dc6e86aa-3f74-48fb-9e59-7d32e5840e3b-1
00:59:59.005 --> 01:00:02.266
that if you if you do need a
figure and the best place to

dc6e86aa-3f74-48fb-9e59-7d32e5840e3b-2
01:00:02.266 --> 01:00:05.582
reach out to is obviously um
your licence reseller and you

dc6e86aa-3f74-48fb-9e59-7d32e5840e3b-3
01:00:05.582 --> 01:00:09.012
should you should contact them
asking about these particular

dc6e86aa-3f74-48fb-9e59-7d32e5840e3b-4
01:00:09.012 --> 01:00:12.666
licences. And it will depend on
what you've already got as well.

dc6e86aa-3f74-48fb-9e59-7d32e5840e3b-5
01:00:12.666 --> 01:00:16.151
Ultimately the the final figure
that you might need to to pay

dc6e86aa-3f74-48fb-9e59-7d32e5840e3b-6
01:00:16.151 --> 01:00:18.400
for this if that's what you want
to do.

55c34847-374a-49b9-a27b-88f7d4559f5c-0
01:00:19.940 --> 01:00:23.311
Worth calling out as well. There
are additional licences and

55c34847-374a-49b9-a27b-88f7d4559f5c-1
01:00:23.311 --> 01:00:26.682
there's no cost to either of
these, but it's worth just just

55c34847-374a-49b9-a27b-88f7d4559f5c-2
01:00:26.682 --> 01:00:29.998
making you aware anyway. And so
for access to the power app

55c34847-374a-49b9-a27b-88f7d4559f5c-3
01:00:29.998 --> 01:00:33.425
itself and there is a licence
required, but there are already

55c34847-374a-49b9-a27b-88f7d4559f5c-4
01:00:33.425 --> 01:00:36.409
we have those already in the
tenant and they are just

55c34847-374a-49b9-a27b-88f7d4559f5c-5
01:00:36.409 --> 01:00:40.001
assigned to your organisation as
part of the onboarding process.

55c34847-374a-49b9-a27b-88f7d4559f5c-6
01:00:40.001 --> 01:00:43.317
So you don't have to pay for
those and you don't have to um

55c34847-374a-49b9-a27b-88f7d4559f5c-7
01:00:43.317 --> 01:00:46.412
action anything to assign that
licence. That's all done

55c34847-374a-49b9-a27b-88f7d4559f5c-8
01:00:46.412 --> 01:00:49.452
automatically and there's then
also licencing for that

55c34847-374a-49b9-a27b-88f7d4559f5c-9
01:00:49.452 --> 01:00:49.950
reporting

8faa3f19-bd0a-41f4-8baf-5b23da3a3e11-0
01:00:50.440 --> 01:00:53.509
element, the the integrated
Power BI dashboards that Hamas

8faa3f19-bd0a-41f4-8baf-5b23da3a3e11-1
01:00:53.509 --> 01:00:56.423
just walk through. So again,
there's there's no cost to

8faa3f19-bd0a-41f4-8baf-5b23da3a3e11-2
01:00:56.423 --> 01:00:59.753
organisations for this and the
only thing to be aware of is, is

8faa3f19-bd0a-41f4-8baf-5b23da3a3e11-3
01:00:59.753 --> 01:01:03.032
just an action on the part of a
local administrator is just to

8faa3f19-bd0a-41f4-8baf-5b23da3a3e11-4
01:01:03.032 --> 01:01:06.414
assign one of those three Power
BI licences to your phone system

8faa3f19-bd0a-41f4-8baf-5b23da3a3e11-5
01:01:06.414 --> 01:01:09.640
administrators. So whoever it is
that your organisation who's

8faa3f19-bd0a-41f4-8baf-5b23da3a3e11-6
01:01:09.640 --> 01:01:12.554
going to be using that
application and looking at those

8faa3f19-bd0a-41f4-8baf-5b23da3a3e11-7
01:01:12.554 --> 01:01:15.676
reporting dashboards, just
making sure that they've got one

8faa3f19-bd0a-41f4-8baf-5b23da3a3e11-8
01:01:15.676 --> 01:01:18.589
of those licences assigned to
them via user policy, Um.

ec254eaa-90a0-4510-aea2-65931b8798a3-0
01:01:19.800 --> 01:01:22.966
So hopefully that gives you a
bit more information on

ec254eaa-90a0-4510-aea2-65931b8798a3-1
01:01:22.966 --> 01:01:26.367
licencing. If we just move
ahead, Danish, Um, OK. So with

ec254eaa-90a0-4510-aea2-65931b8798a3-2
01:01:26.367 --> 01:01:29.827
this then, and I'm not going to
go through this in detail,

ec254eaa-90a0-4510-aea2-65931b8798a3-3
01:01:29.827 --> 01:01:33.170
there's been quite a lot of
questions in the chat around

ec254eaa-90a0-4510-aea2-65931b8798a3-4
01:01:33.170 --> 01:01:36.161
network configuration,
firewalls, certified SBC's,

ec254eaa-90a0-4510-aea2-65931b8798a3-5
01:01:36.161 --> 01:01:39.738
etcetera. All the information
about that is upon the support

ec254eaa-90a0-4510-aea2-65931b8798a3-6
01:01:39.738 --> 01:01:42.963
site. There's quite an extensive
article on on network

ec254eaa-90a0-4510-aea2-65931b8798a3-7
01:01:42.963 --> 01:01:46.657
configuration and things that
you need to consider when you're

ec254eaa-90a0-4510-aea2-65931b8798a3-8
01:01:46.657 --> 01:01:49.589
joining to the central tenant.
And so I'd suggest

a1e0b5c6-d6ec-491e-b4cc-aaf48d28ed50-0
01:01:49.810 --> 01:01:52.602
to be taking a look at that. It
might help answer some

a1e0b5c6-d6ec-491e-b4cc-aaf48d28ed50-1
01:01:52.602 --> 01:01:55.800
questions. But I think the main
thing to call out here is just

a1e0b5c6-d6ec-491e-b4cc-aaf48d28ed50-2
01:01:55.800 --> 01:01:58.846
an awareness that if you are
going down that direct routing

a1e0b5c6-d6ec-491e-b4cc-aaf48d28ed50-3
01:01:58.846 --> 01:02:01.638
option then you do need to to
manage a little bit more

a1e0b5c6-d6ec-491e-b4cc-aaf48d28ed50-4
01:02:01.638 --> 01:02:04.786
proactively your SBC's, your
Sips and provider SIP trunks and

a1e0b5c6-d6ec-491e-b4cc-aaf48d28ed50-5
01:02:04.786 --> 01:02:07.781
DNS records as well. But as
Hemat just shown on that demo,

a1e0b5c6-d6ec-491e-b4cc-aaf48d28ed50-6
01:02:07.781 --> 01:02:11.030
all of that can be done via the
Power App. It's just having you

a1e0b5c6-d6ec-491e-b4cc-aaf48d28ed50-7
01:02:11.030 --> 01:02:13.873
know people on in your
organisation who understand that

a1e0b5c6-d6ec-491e-b4cc-aaf48d28ed50-8
01:02:13.873 --> 01:02:15.600
needs to be done and how to do
it

9b634114-8b1c-4a02-a2b3-f5719dd797a3-0
01:02:18.330 --> 01:02:21.299
in terms of the the
prerequisites. So again on this

9b634114-8b1c-4a02-a2b3-f5719dd797a3-1
01:02:21.299 --> 01:02:24.782
slide it's not an exhaustive
list, but again there is a full

9b634114-8b1c-4a02-a2b3-f5719dd797a3-2
01:02:24.782 --> 01:02:28.037
list on the support site
specifically for direct routing

9b634114-8b1c-4a02-a2b3-f5719dd797a3-3
01:02:28.037 --> 01:02:31.463
and and there's there's a link
on this slide, I can provide

9b634114-8b1c-4a02-a2b3-f5719dd797a3-4
01:02:31.463 --> 01:02:34.775
that. And then there's also a
terms of reference for this

9b634114-8b1c-4a02-a2b3-f5719dd797a3-5
01:02:34.775 --> 01:02:37.973
whole service which has a big
section on direct routing

9b634114-8b1c-4a02-a2b3-f5719dd797a3-6
01:02:37.973 --> 01:02:41.285
prerequisites. And again, just
goes through everything to

9b634114-8b1c-4a02-a2b3-f5719dd797a3-7
01:02:41.285 --> 01:02:44.883
consider with those SBC's and
network configuration if you are

9b634114-8b1c-4a02-a2b3-f5719dd797a3-8
01:02:44.883 --> 01:02:47.509
going to be needing to set these
up for using

65381b95-8d21-4645-aff7-d03c068a5b02-0
01:02:47.610 --> 01:02:49.100
direct routing and phone system.

5fc01430-c406-435d-b608-503614f1a2ba-0
01:02:50.500 --> 01:02:54.364
OK, so let's move forward then.
And just talk about the phone

5fc01430-c406-435d-b608-503614f1a2ba-1
01:02:54.364 --> 01:02:57.855
System Administrator roles. So
again, I saw a couple of

5fc01430-c406-435d-b608-503614f1a2ba-2
01:02:57.855 --> 01:03:01.845
questions in the chat around and
who would be managing this and

5fc01430-c406-435d-b608-503614f1a2ba-3
01:03:01.845 --> 01:03:05.335
if it's multiple organisations,
um, is there, you know,

5fc01430-c406-435d-b608-503614f1a2ba-4
01:03:05.335 --> 01:03:09.075
different tiers and kind of a
control tower, so essentially

5fc01430-c406-435d-b608-503614f1a2ba-5
01:03:09.075 --> 01:03:12.566
and there's, there's two
permission tiers. So the first

5fc01430-c406-435d-b608-503614f1a2ba-6
01:03:12.566 --> 01:03:16.431
one is the local phone System
Administrator. This is the kind

5fc01430-c406-435d-b608-503614f1a2ba-7
01:03:16.431 --> 01:03:20.233
of lower level of permissions.
And so again, there's not the

5fc01430-c406-435d-b608-503614f1a2ba-8
01:03:20.233 --> 01:03:21.729
full list on this slide,

51bb69a8-a6e8-4a1e-aad6-d0578eebf02b-0
01:03:21.860 --> 01:03:25.458
but it is on the support site
and and essentially local phone

51bb69a8-a6e8-4a1e-aad6-d0578eebf02b-1
01:03:25.458 --> 01:03:28.883
system admins can can do a lot
of the setup. They can edit

51bb69a8-a6e8-4a1e-aad6-d0578eebf02b-2
01:03:28.883 --> 01:03:32.191
policies, delete policies for
their own organisation and

51bb69a8-a6e8-4a1e-aad6-d0578eebf02b-3
01:03:32.191 --> 01:03:35.674
manage user numbers for their
own organisation as well. And

51bb69a8-a6e8-4a1e-aad6-d0578eebf02b-4
01:03:35.674 --> 01:03:39.331
they can also access reporting
for their own organisation, uh,

51bb69a8-a6e8-4a1e-aad6-d0578eebf02b-5
01:03:39.331 --> 01:03:42.581
change number, types, request
numbers etcetera. And the

51bb69a8-a6e8-4a1e-aad6-d0578eebf02b-6
01:03:42.581 --> 01:03:46.064
primary phone system admin. So
this is kind of the elevated

51bb69a8-a6e8-4a1e-aad6-d0578eebf02b-7
01:03:46.064 --> 01:03:49.488
permissions. They have all of
the permissions of the local

51bb69a8-a6e8-4a1e-aad6-d0578eebf02b-8
01:03:49.488 --> 01:03:52.913
phone System Administrator, plus
they have some additional

51bb69a8-a6e8-4a1e-aad6-d0578eebf02b-9
01:03:52.913 --> 01:03:53.610
permissions.

b934b6ed-ae3d-4132-ba8a-3faf66b0dd8b-0
01:03:53.750 --> 01:03:56.335
So if you um are a multi
organisation, you've got

b934b6ed-ae3d-4132-ba8a-3faf66b0dd8b-1
01:03:56.335 --> 01:03:59.334
multiple organisations and
someone with the primary phone

b934b6ed-ae3d-4132-ba8a-3faf66b0dd8b-2
01:03:59.334 --> 01:04:01.868
system admin permission, as
Hemat should in that

b934b6ed-ae3d-4132-ba8a-3faf66b0dd8b-3
01:04:01.868 --> 01:04:05.126
demonstration, will be able to
flick through the different ODS

b934b6ed-ae3d-4132-ba8a-3faf66b0dd8b-4
01:04:05.126 --> 01:04:08.125
codes and pretty much be able to
do the same thing across

b934b6ed-ae3d-4132-ba8a-3faf66b0dd8b-5
01:04:08.125 --> 01:04:11.279
different organisations because
they have those permissions.

bd898b87-7966-4f83-9ab6-0d9dce3c0f16-0
01:04:13.210 --> 01:04:16.484
And as I say the the full list
of exactly which administrative

bd898b87-7966-4f83-9ab6-0d9dce3c0f16-1
01:04:16.484 --> 01:04:19.499
actions can be completed by
local phone system admins and

bd898b87-7966-4f83-9ab6-0d9dce3c0f16-2
01:04:19.499 --> 01:04:22.826
primary phone system admins is
on the support site. And for you

bd898b87-7966-4f83-9ab6-0d9dce3c0f16-3
01:04:22.826 --> 01:04:23.970
to take a look through

fb50579b-7d5f-463e-a50a-ec0498bc64c3-0
01:04:25.390 --> 01:04:29.434
the the number of administrator
roles which you can have per ODS

fb50579b-7d5f-463e-a50a-ec0498bc64c3-1
01:04:29.434 --> 01:04:33.417
codes or per organisation is is
a maximum of five. And that can

fb50579b-7d5f-463e-a50a-ec0498bc64c3-2
01:04:33.417 --> 01:04:36.901
be a mix of any local and
primary. So you can have five

fb50579b-7d5f-463e-a50a-ec0498bc64c3-3
01:04:36.901 --> 01:04:40.510
primary or five local or three
local, 2 primary and it it

fb50579b-7d5f-463e-a50a-ec0498bc64c3-4
01:04:40.510 --> 01:04:44.244
doesn't matter. And that's
entirely up to you to choose how

fb50579b-7d5f-463e-a50a-ec0498bc64c3-5
01:04:44.244 --> 01:04:46.919
you allocate those permissions
and to who.

fcfda561-386b-40da-ae58-9101af3cb2b2-0
01:04:48.410 --> 01:04:51.335
It can be anyone at your
organisation, they don't need to

fcfda561-386b-40da-ae58-9101af3cb2b2-1
01:04:51.335 --> 01:04:54.513
be a local administrator with LA
permissions in the portal. It

fcfda561-386b-40da-ae58-9101af3cb2b2-2
01:04:54.513 --> 01:04:57.641
can be any user that you can
assign either local phone system

fcfda561-386b-40da-ae58-9101af3cb2b2-3
01:04:57.641 --> 01:05:00.870
admin permissions to or primary
phone system admin permissions.

a42cec26-c88e-4cb9-abaa-7158439bb357-0
01:05:02.560 --> 01:05:07.615
OK, and let's have a look at
onboarding then. And so this is

a42cec26-c88e-4cb9-abaa-7158439bb357-1
01:05:07.615 --> 01:05:09.770
the process to onboard and

c72199eb-4576-447d-8d73-7e7646a91d03-0
01:05:11.220 --> 01:05:14.637
so firstly what will happen is
it will need to be a local

c72199eb-4576-447d-8d73-7e7646a91d03-1
01:05:14.637 --> 01:05:17.995
administrator and with LA
permissions in the portal from

c72199eb-4576-447d-8d73-7e7646a91d03-2
01:05:17.995 --> 01:05:21.412
your organisation who goes to
help their self-service and

c72199eb-4576-447d-8d73-7e7646a91d03-3
01:05:21.412 --> 01:05:25.301
submits the phone system request
form. So this is a pretty simple

c72199eb-4576-447d-8d73-7e7646a91d03-4
01:05:25.301 --> 01:05:28.600
form. It's just asking for ODS
code that you want to be

c72199eb-4576-447d-8d73-7e7646a91d03-5
01:05:28.600 --> 01:05:32.312
onboarded, and then the e-mail
addresses of the people at your

c72199eb-4576-447d-8d73-7e7646a91d03-6
01:05:32.312 --> 01:05:35.376
organisation who will be coming,
those phone system

c72199eb-4576-447d-8d73-7e7646a91d03-7
01:05:35.376 --> 01:05:36.259
administrators.

ed454652-ccea-4c34-9a18-32db5df5bf3b-0
01:05:37.010 --> 01:05:39.480
And so you'll complete that
form, submit that,

8f5b1e2b-61e8-41c1-9e93-06c23f55b256-0
01:05:40.460 --> 01:05:44.008
Then what will happen is that
the the Phone System Service

8f5b1e2b-61e8-41c1-9e93-06c23f55b256-1
01:05:44.008 --> 01:05:47.135
team will then provide um
permissions to that local

8f5b1e2b-61e8-41c1-9e93-06c23f55b256-2
01:05:47.135 --> 01:05:50.563
administrator or someone they've
uh someone else they've

8f5b1e2b-61e8-41c1-9e93-06c23f55b256-3
01:05:50.563 --> 01:05:53.630
nominated. Another LA can be
someone else as well.

4ced564e-ae66-4798-b8ed-b201bb97d940-0
01:05:54.420 --> 01:05:57.661
To then delegate phone system
admin permissions via the portal

4ced564e-ae66-4798-b8ed-b201bb97d940-1
01:05:57.661 --> 01:06:00.645
so that local administrator,
once the fund system service

4ced564e-ae66-4798-b8ed-b201bb97d940-2
01:06:00.645 --> 01:06:03.680
team has actioned the request,
will be able to go into the

4ced564e-ae66-4798-b8ed-b201bb97d940-3
01:06:03.680 --> 01:06:06.664
parcel as you can see in the
second screenshot there. And

4ced564e-ae66-4798-b8ed-b201bb97d940-4
01:06:06.664 --> 01:06:09.648
they'll see two new options
which they can then assign to

4ced564e-ae66-4798-b8ed-b201bb97d940-5
01:06:09.648 --> 01:06:12.992
the individuals who they want to
be phone system administrators.

4ced564e-ae66-4798-b8ed-b201bb97d940-6
01:06:12.992 --> 01:06:16.027
So either local phone system
admin or primary phone system

4ced564e-ae66-4798-b8ed-b201bb97d940-7
01:06:16.027 --> 01:06:18.702
admin. So the local
administrator will then need to

4ced564e-ae66-4798-b8ed-b201bb97d940-8
01:06:18.702 --> 01:06:22.046
assign those and to the users of
the organisation who need those

4ced564e-ae66-4798-b8ed-b201bb97d940-9
01:06:22.046 --> 01:06:22.869
new permissions.

887dbc35-28bf-4105-8a36-aa8346777349-0
01:06:23.890 --> 01:06:24.360
Um,

102d7c69-a377-4080-96a2-b9e4b7fe7201-0
01:06:25.350 --> 01:06:28.743
those individuals who have been
given those new permissions will

102d7c69-a377-4080-96a2-b9e4b7fe7201-1
01:06:28.743 --> 01:06:32.032
then get an e-mail to confirm
that, Just to let them know that

102d7c69-a377-4080-96a2-b9e4b7fe7201-2
01:06:32.032 --> 01:06:35.269
they have been delegated either
primary or Local Phone System

102d7c69-a377-4080-96a2-b9e4b7fe7201-3
01:06:35.269 --> 01:06:38.610
Administrator permissions. And
that in that e-mail they'll also

102d7c69-a377-4080-96a2-b9e4b7fe7201-4
01:06:38.610 --> 01:06:41.795
get links to access the Power
app for the first time. And so

102d7c69-a377-4080-96a2-b9e4b7fe7201-5
01:06:41.795 --> 01:06:45.084
they'll be able to just quickly
follow the links in the e-mail

102d7c69-a377-4080-96a2-b9e4b7fe7201-6
01:06:45.084 --> 01:06:48.321
and then they'll get access to
the Power app and then be able

102d7c69-a377-4080-96a2-b9e4b7fe7201-7
01:06:48.321 --> 01:06:51.610
to do everything that Hemat just
walk through in that demo. So

102d7c69-a377-4080-96a2-b9e4b7fe7201-8
01:06:51.610 --> 01:06:54.429
the first place to start the
process is is help their

102d7c69-a377-4080-96a2-b9e4b7fe7201-9
01:06:54.429 --> 01:06:56.100
self-service and submitting that

e584e8d0-e705-4753-ac81-a6f46fa7d03f-0
01:06:56.170 --> 01:07:00.048
own system request. Um. And then
it's a case of um allowing or

e584e8d0-e705-4753-ac81-a6f46fa7d03f-1
01:07:00.048 --> 01:07:03.373
delegating the permissions to
whoever it is that your

e584e8d0-e705-4753-ac81-a6f46fa7d03f-2
01:07:03.373 --> 01:07:06.328
organisation who needs to be
those phone system

e584e8d0-e705-4753-ac81-a6f46fa7d03f-3
01:07:06.328 --> 01:07:09.961
administrators and then them
getting access and that's the

e584e8d0-e705-4753-ac81-a6f46fa7d03f-4
01:07:09.961 --> 01:07:11.870
the onboarding process in full.

ab316a40-a6b5-4e61-be17-e94126c69eb2-0
01:07:13.850 --> 01:07:17.406
We just go ahead Danish while we
have a look at some questions.

ab316a40-a6b5-4e61-be17-e94126c69eb2-1
01:07:17.406 --> 01:07:20.407
So in terms of support and
guidance then so help desk

ab316a40-a6b5-4e61-be17-e94126c69eb2-2
01:07:20.407 --> 01:07:23.909
self-service has got quite a few
different um forms related to

ab316a40-a6b5-4e61-be17-e94126c69eb2-3
01:07:23.909 --> 01:07:27.299
phone system. Obviously there's
the onboarding one and which

ab316a40-a6b5-4e61-be17-e94126c69eb2-4
01:07:27.299 --> 01:07:30.911
I've just mentioned and there's
one for incidents as well. So if

ab316a40-a6b5-4e61-be17-e94126c69eb2-5
01:07:30.911 --> 01:07:34.523
you do have an incident related
to the power app or phone system

ab316a40-a6b5-4e61-be17-e94126c69eb2-6
01:07:34.523 --> 01:07:37.747
which you can't resolve within
your organisation, you can

ab316a40-a6b5-4e61-be17-e94126c69eb2-7
01:07:37.747 --> 01:07:39.470
submit a ticket for an incident

38524a28-f496-4380-87cb-f80a5d38baf1-0
01:07:40.190 --> 01:07:43.337
and you can change the local
admin who can assign phone

38524a28-f496-4380-87cb-f80a5d38baf1-1
01:07:43.337 --> 01:07:46.933
system permissions as well. And
then you can also request audit

38524a28-f496-4380-87cb-f80a5d38baf1-2
01:07:46.933 --> 01:07:50.418
logs of activity that have been
completed in the phone system

38524a28-f496-4380-87cb-f80a5d38baf1-3
01:07:50.418 --> 01:07:54.014
power app. And that's all done
through held their self-service.

38524a28-f496-4380-87cb-f80a5d38baf1-4
01:07:54.014 --> 01:07:57.330
There's a phone system live
service team who are there for

38524a28-f496-4380-87cb-f80a5d38baf1-5
01:07:57.330 --> 01:08:00.927
any support and to answer those
incidents if they are raised by

38524a28-f496-4380-87cb-f80a5d38baf1-6
01:08:00.927 --> 01:08:04.467
a help desk self-service. And
then finally on guidance there's

38524a28-f496-4380-87cb-f80a5d38baf1-7
01:08:04.467 --> 01:08:07.895
over 20 supports like articles.
So obviously, as you'll have

38524a28-f496-4380-87cb-f80a5d38baf1-8
01:08:07.895 --> 01:08:11.099
seen from the demo, there's
quite a lot of components to

38524a28-f496-4380-87cb-f80a5d38baf1-9
01:08:11.099 --> 01:08:11.380
this,

2bb5616d-66a5-452f-963a-1540ae91a8ee-0
01:08:11.470 --> 01:08:14.972
and so there's there's a lot of
articles. Hopefully they they

2bb5616d-66a5-452f-963a-1540ae91a8ee-1
01:08:14.972 --> 01:08:18.306
provide what you need and to
understand how to do this and

2bb5616d-66a5-452f-963a-1540ae91a8ee-2
01:08:18.306 --> 01:08:20.340
exactly what can and can't be
done.